I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... See more
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High quality products, at affordable prices, friendly helpful staff. Love the ProCook shop, I have purchased many items, they are all excellent to use.
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... See more
Company replied
I have previously bought from here. I decided to get 3 more knives to suit my needs. The young lady who was in the shop was polite and very proficient in dealing with my order. ( sorry can't reme... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
704 reviews
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We have purchased two lots of saucepans…happy customer
We have purchased two lots of saucepans for our families
Excellent quality
Excellent service
Now we have brought some for ourselves
Need I say more ? 😉
June 10, 2026
Reply from ProCook - Merry Hill
We are so glad you love our saucepans! It's wonderful to hear you've chosen them for your family and yourselves. Thank you for your kind words.
The lady that served us was amazing
The lady that served us was amazing, a credit to your company
June 9, 2026
Reply from ProCook - Merry Hill
We're so happy our team member provided amazing service. We appreciate your kind words!
Great service
June 13, 2026
They had what i was looking for.
They had what i was looking for.
Young lady serving was very helpful
June 6, 2026
Exceptional quality
June 7, 2026
Very good customer service they walked…
Very good customer service they walked me through what it does and the applications of it and it was very good
June 3, 2026
My first visit to your Merry Hill store
Went into your Merry Hill store for the first time. There was a good range of items and the young lady who served us was extremely helpful and very friendly.
June 3, 2026
As I walked in with my son
As I walked in with my son, I said let's go and find nanny's present....a store worker who was arranging equipment said good morning and asked what I was looking for. I told him and he directed me straight to the product. Great friendly customer service.
June 3, 2026
I can always rely on Pro Cook and their…
I can always rely on Pro Cook and their products 5 stars! Excellent value for money
May 29, 2026
A good experience
There is absolutely everything your need for your kitchen. Anything you can think of, you've got it
The assistant was very nice and helpful but didn't get his name. I have shopped in this store a couple of times before. "It's great " keep up the good work.
May 29, 2026
Very helpful and pleasant staff always…
Very helpful and pleasant staff always a pleasure shopping in this store
June 2, 2026
The staff member knew his products and…
The staff member knew his products and gave good advice. He wasn't pushy but allowed time for me to consider the best purchase for my needs.
May 28, 2026
Lovely shop as always and the staff are…
Lovely shop as always and the staff are always very pleasant
May 21, 2026
Reply from ProCook - Merry Hill
We are so happy you always enjoy our shop and find our staff pleasant.
Reply from ProCook - Merry Hill
We appreciate your positive feedback.
Beautiful clean shop very good staff
May 22, 2026
Reply from ProCook - Merry Hill
We're so pleased you enjoyed your visit!
Pro cook store was well presented and…
Pro cook store was well presented and easy to navigate the products needed. The shop assistant believe it was Leah was also knowledgable and friendly
May 18, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that our store was well-presented and our staff were knowledgeable and friendly.
Customer service
Customer service. Friendly staff and was shown different options of product to purchase
May 13, 2026
Reply from ProCook - Merry Hill
We're happy to hear our staff was friendly and showed you different product options. Thank you for your feedback.
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