Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... See more
Company replied
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I have previously bought from here. I decided to get 3 more knives to suit my needs. The young lady who was in the shop was polite and very proficient in dealing with my order. ( sorry can't reme... See more
Company replied
Helpful, friendly staff in the Merry Hill branch, wonderful product (Elite Tri-Ply wok)that has exceeded expectations. Would highly recommend.
A staff member approached us within a few minutes of entering the store. Asked if we were after anything I particular. Told her we were looking for a paring knife. She showed us where they were, gave... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
702 reviews
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Great customer services, lovely shop
The young lad in the shop was very helpful..I bought a lovely ceramic saucepan and I picked up the wrong one, ie the display one, so he got one in a box and put the other one back for me. He also explained about the guarantee. Maybe small things but it made me want to go there again in the future. It's also got lots of good quality items.
May 13, 2026
Reply from ProCook - Merry Hill
We are so pleased to hear about your positive experience and that our team member was helpful. It is wonderful to know that our quality items and service made such a good impression. We look forward to welcoming you back.
Very helpful male staff
May 11, 2026
Reply from ProCook - Merry Hill
We appreciate you letting us know our staff was helpful; it means a lot to our team that you had a positive experience.
Fantastic customer service
Fantastic customer service. The staff had good product knowledge and were very proud of the items they stock in the store. Staff were happy and welcoming throughout without being overbearing. We bought more items than originally planned due to the happy and helpful staff. Really pleased with our our purchases. The special offers were appealing and affordable in return for high quality products.
May 4, 2026
Reply from ProCook - Merry Hill
We're so pleased to hear you experienced fantastic customer service and found our staff knowledgeable and welcoming. It's wonderful that our special offers and high-quality products led to such satisfying purchases. Thank you for your positive feedback!
Reply from ProCook - Merry Hill
We appreciate your positive feedback! We are delighted.
I’m so happy with my ProCook
I’m so happy with my ProCook products! I use the cast iron casserole and the milk pan all the time. They make food prep and cleanup such a breeze.
April 29, 2026
Reply from ProCook - Merry Hill
We're so happy you're enjoying your products! It's wonderful to know they make food prep and cleanup a breeze.
Very helpful staff
I was happy with the service I received and I picked up a bargain. I will defo recommend and shop again
April 28, 2026
Amazing service start to finish
Amazing service start to finish, Emily and the team ( forgot his name sorry) who worked there were very helpful and professional with me n my Mrs they both had very good energy will deffo be gewin back to this shop in future 👌🏽
April 28, 2026
The assistant was very helpful and…
The assistant was very helpful and knowledgeable on the product we bought, we will definitely be back to buy more .
May 2, 2026
The shop had what I was looking for and…
The shop had what I was looking for and the staff where very helpful and friendly
April 29, 2026
Outstanding quality, price and service
I can rarely visit merry hill without popping in to buy from Procook. Triple ply saucepan is brilliant latest purchase. Outstanding service products and price
April 28, 2026
Reply from ProCook - Merry Hill
We're happy to hear that you find our products and service outstanding. It's great to know you're pleased with your triple-ply saucepan. Thank you for your positive feedback!
Really friendly members of staff and…
Really friendly members of staff and very welcoming when i walked in
April 27, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and welcoming.
Good choice …
Good choice of kitchen knives on display. Friendly assistant. Good website.
April 21, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you liked our selection and found our assistant friendly.
Bought a new frying pan from Procook
Bought a new frying pan from Procook. Fabulous quality. Worth paying that little extra.
April 22, 2026
Very sharp knife 🔪 handle with care
Very sharp knife 🔪 handle with care. Professional standard. Ķ
April 16, 2026
Great customer service
The young lady who served us was very helpful and pleasant. We felt like valued customers. Our issue was resolved very easily.
April 19, 2026
Worth the price
The product seemed expensive at £29.99 but it actually does a great job and is worth it. It sharpens even the bluntest of knives.
April 11, 2026
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