Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... See more
Company replied
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I have previously bought from here. I decided to get 3 more knives to suit my needs. The young lady who was in the shop was polite and very proficient in dealing with my order. ( sorry can't reme... See more
Company replied
Helpful, friendly staff in the Merry Hill branch, wonderful product (Elite Tri-Ply wok)that has exceeded expectations. Would highly recommend.
A staff member approached us within a few minutes of entering the store. Asked if we were after anything I particular. Told her we were looking for a paring knife. She showed us where they were, gave... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
703 reviews
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Nice clean shop plenty of space and…
Nice clean shop plenty of space and well displayed quality products ,Helpfull staff
April 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Merry Hill
We're happy to hear that you had a great experience and found our products to be durable. Thank you for your positive feedback!
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the quality
Reply from ProCook - Merry Hill
We appreciate you sharing that our staff was friendly and supportive and that you liked our well-displayed products!
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
I was talking to my friend about a…
I was talking to my friend about a particular knife that I’d never heard of and the assistant overheard me and was immediately able to tell me what it was used for - impressive product knowledge and not just a sales person - well done
March 31, 2026
Excellent service with a very pleasant…
Excellent service with a very pleasant and polite assistant.
March 30, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent service.
Got exactly what we were looking for
Got exactly what we were looking for, staff were very helpful with information we needed great experience.
March 28, 2026
Brilliant staff couldn't have done more…
Brilliant staff couldn't have done more for me.
March 22, 2026
Reply from ProCook - Merry Hill
We appreciate you sharing your positive experience! We're so glad our staff was able to provide such great support.
Reply from ProCook - Merry Hill
We appreciate you letting us know our staff was helpful, and that you had a lovely experience. It means a lot to our team.
I had a very bright lady serving me she…
I had a very bright lady serving me she made great effort to connect with me and made me smile .
March 21, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you were served by a great employee who connected with you.
Excellent service and product,only…
Excellent service and product,only problem was the person on the till saying that we had to give them our email address to get 12 months guarantee which isn’t correct or legal.
March 19, 2026
Reply from ProCook - Merry Hill
We're glad you enjoyed our service and product. We appreciate your feedback regarding the guarantee information you received. We'll address this to ensure accurate information is provided going forward.
Good range
Good range to choose from. Good service with advice leaflets and guarantee given too
March 15, 2026
Reply from ProCook - Merry Hill
We're happy you found a good range to choose from and that our service, advice leaflets, and guarantee met your needs. We appreciate your feedback.
Always happy to shop at ProCook
Greeted by a very friendly young man, who clearly knew his saucepans! Thank you!
March 19, 2026
Reply from ProCook - Merry Hill
We're happy to hear that you had a positive experience with our knowledgeable team member! Thank you for your kind words; we appreciate your feedback.
Good service
March 18, 2026
Reply from ProCook - Merry Hill
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Plenty to look at nice helpful staff
March 18, 2026
Reply from ProCook - Merry Hill
We appreciate you letting us know our staff was helpful and that you found plenty to see; it means a lot to our team.
Sue taylor
I’m very pleased with my purchased it’s exactly what I was looking for thankyou
March 14, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you are pleased with your purchase.
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