I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... See more
Company replied
I have previously bought from here. I decided to get 3 more knives to suit my needs. The young lady who was in the shop was polite and very proficient in dealing with my order. ( sorry can't reme... See more
Company replied
Helpful, friendly staff in the Merry Hill branch, wonderful product (Elite Tri-Ply wok)that has exceeded expectations. Would highly recommend.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
703 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sue taylor
I’m very pleased with my purchased it’s exactly what I was looking for thankyou
March 14, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you are pleased with your purchase.
Great prducts,good service
March 13, 2026
Reply from ProCook - Merry Hill
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Great choice of products
Great choice of products. Found just what we wanted. Bright, airy shop, clean. Excellent service. First Class.
March 11, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found what you wanted and liked our shop's atmosphere and service.
Wonderful kitchen wares at reasonable…
Wonderful kitchen wares at reasonable prices along with good customer service
March 11, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our wares, prices, and service.
Staff know all about the products and…yes
Staff know all about the products and were very helpful and friendly
March 9, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and knowledgeable.
ProCook Professional X50 8" chef's knife
ProCook's own brand Professional X50 8" chef's knife is at the low end of a range with exotic damascus blades for a squillion quid at the top. You get to test-drive the knife in the shop with potato and tomato before buying. It replaced a cheap one that would never get properly sharp. Veg preparation is quicker and the blade remains sharp for longer. Comfortable synthetic riveted handle plates. Nothing to dislike about this utensil.
March 5, 2026
Reply from ProCook - Merry Hill
We're happy to hear that you are enjoying your new chef's knife! It's great to know that the in-store testing helped you choose the right one, and that it has improved your food preparation. We appreciate your positive feedback.
Very efficient staff
March 5, 2026
Always a pleasure to shop at the Merry…
Always a pleasure to shop at the Merry Hill outlet. Great staff, great products.
March 1, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy you enjoy shopping at our outlet and our products and staff are great.
Tha assistant was very knowledgeable…
Tha assistant was very knowledgeable about your products
March 5, 2026
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy to hear the assistant's product knowledge helped you.
Reply from ProCook - Merry Hill
We appreciate you taking the time to leave us this great review! We're so happy you liked our kitchen equipment.
Reply from ProCook - Merry Hill
We appreciate your positive feedback; we are so happy you found our store layout good and that our staff was helpful!
Reply from ProCook - Merry Hill
We appreciate you letting us know about our great service and that you have no complaints; it means a lot to our team.
Great customer service
Had great customer service, fantastic product awareness and information from member of staff. Have now used our purchase and it performs just as advised. Very happy!
March 1, 2026
Reply from ProCook - Merry Hill
We're happy to hear that you received great customer service and found our product information helpful. We appreciate your feedback and are glad your purchase performs as expected!
Pro-Cook at Merry Hill is very well…
Pro-Cook at Merry Hill is very well presented with quality products. The young man who served me was very helpful, knowledgeable and provided excellent advice. Would not hesitate to purchase future items from this store. Service with a smile! :)
February 27, 2026
Reply from ProCook - Merry Hill
We're happy to hear that you found Procook at Merry Hill well-presented with quality products. It's great to know the service you received was helpful, knowledgeable, and provided excellent advice. We appreciate your feedback!
Pro cook shops look really attractive…
Pro cook shops look really attractive and are well laid out. I have visited the ones at McArthur glen and merry hill and the staff were helpful and pleasant.
February 24, 2026
Reply from ProCook - Merry Hill
We're so happy to hear that you find our shops attractive and well laid out. It's great to know that you found the staff helpful and pleasant during your visits!
Helpful staff.
February 28, 2026
Reply from ProCook - Merry Hill
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Merry Hill
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.