Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... See more
Company replied
Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well... See more
Company replied
Went into Pro Cook, Oxford looking for two particular items. Found exactly what I wanted quickly with a little help from a member of staff and completed my purchase within a few minutes. Quick and eff... See more
Company replied
Went to the ProCook store in Oxford to buy a set of knives, cutlery, and a chopping board. Excellent service from the two staff members in there who were very knowledgeable and helpful. When I got hom... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.8
Excellent
326 reviews
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Fantastic service
The website is easy to use, and when I have shopped in store the staff are always friendly and helpful. The products are priced fairly and have a premium feel to them.
June 23, 2026
Reply from ProCook - Oxford
We're so pleased you found our website easy to use and our in-store team friendly and helpful. It's wonderful to hear you appreciate our fairly priced, premium products!
Bought cutlery and wine glasses
Bought cutlery and wine glasses. Good choice of products at a reasonable price. Helpful staff.
July 3, 2026
Reply from ProCook - Oxford
We're so glad you found a good selection of products, including cutlery and wine glasses, at reasonable prices. It's wonderful to hear our staff was helpful!
The staff were very helpful
The staff were very helpful, helping me find the product I wanted .
June 20, 2026
Reply from ProCook - Oxford
We're glad our staff helped you find what you needed. We appreciate your feedback!
A joyful adventure every time
Everything available. Great prices. Wonderful service. What more could you ask for?
June 15, 2026
Absolutely brilliant customer service…
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we purchased the knives that suited our budget and needs making home cooking a pleasure.
June 14, 2026
Reply from ProCook - Oxford
We're so pleased you received brilliant customer service and expert guidance on your knife selection. It's wonderful that our team's knowledge helped you find the perfect knives for your home cooking!
Reply from ProCook - Oxford
We're glad our cheerful staff provided effective service.
good quality products
June 10, 2026
Good product & great service
June 7, 2026
I was able to find exactly what I…
I was able to find exactly what I needed. The kitchen knives were affordable, and staff was very helpful in choosing which knives a new cook needs.
May 30, 2026
Great service by a gentleman in store
Great service by a gentleman in store. Very knowledgable, helpful and funny, lifted my spirits during shopping experience in Oxford
May 21, 2026
The team at Oxford Westgate were super…
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well answered and I walked out a happy customer.
May 26, 2026
Reply from ProCook - Oxford
We are so glad to hear our team provided such a helpful and kind experience, even near closing. We appreciate your positive feedback!
Reply from ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Oxford
We're so glad you enjoyed our amazing, quality products!
Very polite Assistant in the shop
Very polite Assistant in the shop.
Gave me some good advice and how to care for my purchase.
May 23, 2026
Reply from ProCook - Oxford
We're so glad our assistant was polite and provided helpful advice for your purchase. Thank you for your kind words!
Amazing customer service ✊
May 23, 2026
Very helpful staff 👏
Very helpful staff 👏 loved my diamond knife steel I brought been looking for one for ages.
Great service.
May 23, 2026
Reply from ProCook - Oxford
We're delighted to hear our staff were helpful and you found the perfect diamond knife steel! We appreciate your kind words.
Lovely frying pan…
Firstly it's such a lovely shop,so much choice. I found Nic who served us so helpful. I was after a new frying pan. I didn't know which one then Nic went through them all. Not pushy at all just really helpful.
I've used it for the first time today, so far so good. I intend to follow the cleaning instructions. Hopefully it will last a good few years. Thank you.
May 23, 2026
Reply from ProCook - Oxford
We're so glad you enjoyed your visit to our shop and found such a great selection! It's wonderful to hear our team member provided such helpful assistance with your frying pan choice. We hope it serves you well for many years to come!
Great customer service
Great customer service! Products layout is well done and your eyes just wants more as you move along. A number of items were on offer, such good value for money!
May 12, 2026
Reply from ProCook - Oxford
We're so pleased you enjoyed our customer service and product layout! We're glad you found great value in our offerings.
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