Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... See more
Company replied
Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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See what reviewers are saying
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
Super grateful for Nic at Westgate Oxford who helped me choose a Soho cookware set. He also kindly helped me with valuable tips on utensils and on choosing other items. Very friendly as well.
Went into Pro Cook, Oxford looking for two particular items. Found exactly what I wanted quickly with a little help from a member of staff and completed my purchase within a few minutes. Quick and eff... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.8
Excellent
345 reviews
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Staff very helpful and helped me with…
Staff very helpful and helped me with my purchase. Told me of promotions and deal. Thank you
August 11, 2026
Very good quality at a good price
Very good quality at a good price. Thank you very much
August 19, 2026
Customer satisfaction
The member of staff we were served by was friendly and very helpful.
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Oxford
We're so pleased to hear that you experienced very good service and found our product to be good at a decent price! We truly appreciate your positive feedback.
Reply from ProCook - Oxford
We're so glad you found our staff helpful, knowledgeable, and friendly, and that you appreciate the quality of our products! Thank you for your kind words.
Friendly & helpful member of staff
August 14, 2026
Reply from ProCook - Oxford
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff member to be friendly and helpful during your visit.
Super knowledgable & friendly staff,
Super knowledgable & friendly staff,. Great range of products
July 23, 2026
Good products
Very warm welcome, friendly helpful and knowledgeable staff, good products at good prices and value - thank you
July 22, 2026
Helpful staff who were polite and…
Helpful staff who were polite and friendly. Store well laid out so easy to find things.
July 15, 2026
Service is always thoughtful
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
July 19, 2026
People are really helpful.
July 12, 2026
Delightful store
Delightful store - Lovely presentation exceptionally good service and the product we purchased is first class
July 15, 2026
Pro cook Westgate
Super grateful for Nic at Westgate Oxford who helped me choose a Soho cookware set. He also kindly helped me with valuable tips on utensils and on choosing other items. Very friendly as well.
July 15, 2026
Comprehensive guidance and excellent…
Comprehensive guidance and excellent advice on purchases.
Brilliant service. Would strongly recommend the Westgate shop.
July 13, 2026
brilliant company
Super, the ladies were helpful and very nice. I am thrilled with my kitchen knives.
July 10, 2026
As expected
July 5, 2026
Superb service from a sales person
Superb service from a sales person
He explained to us patiently and guided us on using the non-stick pan properly.
July 2, 2026
Reply from ProCook - Oxford
We're so pleased you experienced superb service from our salesperson! We're glad they patiently explained and guided you on using your non-stick pan properly. Thank you for your wonderful feedback!
Fantastic service
The website is easy to use, and when I have shopped in store the staff are always friendly and helpful. The products are priced fairly and have a premium feel to them.
June 23, 2026
Reply from ProCook - Oxford
We're so pleased you found our website easy to use and our in-store team friendly and helpful. It's wonderful to hear you appreciate our fairly priced, premium products!
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