Went to the ProCook store in Oxford to buy a set of knives, cutlery, and a chopping board. Excellent service from the two staff members in there who were very knowledgeable and helpful. When I got hom... See more
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Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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See what reviewers are saying
Went into Pro Cook, Oxford looking for two particular items. Found exactly what I wanted quickly with a little help from a member of staff and completed my purchase within a few minutes. Quick and eff... See more
The crockery was delivered on time and in perfect condition. It looks really attractive. The only thing that was a disappointment was the size of the plates and bowls: they are really big - unnecessar... See more
The products are excellent, exactly what I was looking for. And the price is super competitive. The shop was really well set out and enjoyed walking round, hidden little gem this definitely is.. La... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.7
Excellent
306 reviews
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Very quick service keen to help
May 6, 2026
Reply from ProCook - Oxford
We appreciate your positive feedback.
Fantastic customer service in store and online!
Went to the ProCook store in Oxford to buy a set of knives, cutlery, and a chopping board. Excellent service from the two staff members in there who were very knowledgeable and helpful. When I got home I unpacked the cutlery set but didn’t use it for a few days. When I used it I noticed one of the teaspoons was faulty. I couldn’t return to the store in the near future so I contacted customer service by email with a photo of the fault and my receipt. Alison quickly sent a new cutlery set within a few days and said I could keep the original set as spares so I didn’t need to return them! Fantastic service from Alison. Would happily continue using ProCook.
May 4, 2026
Unprompted review
Reply from ProCook - Oxford
We are so pleased to hear about your positive experience with our team members and the excellent service you received. It's wonderful to know that we could resolve the issue with your cutlery set so efficiently, and we appreciate you sharing your feedback. We look forward to continuing to serve you.
Went into Pro Cook
Went into Pro Cook, Oxford looking for two particular items. Found exactly what I wanted quickly with a little help from a member of staff and completed my purchase within a few minutes. Quick and efficient.
May 3, 2026
Reply from ProCook - Oxford
We're happy to hear that you appreciate our product selection and pricing. We appreciate your feedback and your time.
The crockery was delivered on time and…
The crockery was delivered on time and in perfect condition. It looks really attractive. The only thing that was a disappointment was the size of the plates and bowls: they are really big - unnecessarily big.
April 6, 2026
Excellent service from a knowledgeable…
Excellent service from a knowledgeable and friendly member of staff. Couldn’t have been better
April 9, 2026
Reply from ProCook - Oxford
We appreciate you taking the time to share your experience! We're so glad to hear that our staff provided excellent and friendly service to you.
Great products at great prices
Great products at great prices. Good staff,friendly helpfull and have a good knowledge of the products being sold
April 4, 2026
Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were satisfied with our products, prices, and staff.
Great customer service from Darran and…
Great customer service from Darran and Nicholas, in the Westgate Centre, Oxford.
Very happy with my purchase.
April 7, 2026
Reply from ProCook - Oxford
We appreciate you taking the time to share your experience! We're so happy to hear that you were very satisfied with the customer service and your purchase.
Very good pan
Very good pan
Staff were super helpful and I got a nonstick pan for only £15! I really like this shop and my new pan has an amazing guarantee they told me about.
March 29, 2026
Pairing knife
Good selection of knives well laid out. Bought a pairing knife does a good job on onions!
April 1, 2026
Good polite service and a quality item
March 27, 2026
I visited the shop on Oxford twice in…
I visited the shop on Oxford twice in one day. The stainless steel casserole pot is excellent. The other visit, I purchased a handheld sieve and small round storage plastic pot. The storage pot of £6 was ruined when I tried to get the price label off - I ended up spreading the glue all around the outside of the container and it looks awful now. Perhaps use a different glue on your labels for plastics containers?
March 27, 2026
Service given in Oxford
The service given in Oxford branch was very good and helped me to decide which of my two options best suited my needs. No pressure - just help.
March 22, 2026
Reply from ProCook - Oxford
We're happy to hear that our Oxford branch provided such helpful service. We appreciate your positive feedback and are glad you felt supported in making the right choice for your needs.
Reply from ProCook - Oxford
We appreciate you sharing that you found the right product at a good price, with excellent customer service; it means a lot to our team.
Polite and helpful staff
March 8, 2026
Extremely helpful and knowledgeable!
March 8, 2026
Great service, great product
We were given information about each product and we were given the opportunity to use the knives and experience how they work before choosing. The knives are state of the art. I recommend their products
March 8, 2026
Website and store experience good
Identified which pans we needed on website. Went to store to check how they felt and looked. Bought there, and staff helped me to work out which set would give us what we wanted at a better price. Cardboard packaging no bigger than necessary to protect pans for cycle journey home. Pans working well on induction hobs.
March 10, 2026
Reply from ProCook - Oxford
We're happy to hear that you found the pans you needed and that our staff could assist you in finding the best set for your needs. We appreciate your feedback on the packaging and that the pans work well!
Friendly staff
Brought triply set of 6, which is too good and the staff is friendly and helpful.
March 6, 2026
Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed your purchase and found our staff helpful.
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