Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... See more
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Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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See what reviewers are saying
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
Super grateful for Nic at Westgate Oxford who helped me choose a Soho cookware set. He also kindly helped me with valuable tips on utensils and on choosing other items. Very friendly as well.
Went into Pro Cook, Oxford looking for two particular items. Found exactly what I wanted quickly with a little help from a member of staff and completed my purchase within a few minutes. Quick and eff... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.8
Excellent
346 reviews
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Reply from ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Oxford
We appreciate you letting us know everything was very good, and that you were served by a very nice person.
Lovely service from employees
Lovely service from employees. Very high quality of product.
February 20, 2026
Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our lovely service and the high quality of our product.
Reasonably priced and helpful staff.
February 19, 2026
Reply from ProCook - Oxford
We're happy to hear that you found our prices reasonable and our staff helpful. We appreciate your positive feedback!
Reply from ProCook - Oxford
We appreciate you letting us know our service was friendly; it means a lot to our team that you enjoyed it.
Reply from ProCook - Oxford
We appreciate your positive feedback on our great quality and excellent service; we are so happy you are pleased!
Worth a look
We bought a couple of items ready to use when the kitchen re-fit finished, so I can only say the items are made well and the prices off both are reasonable, lots of stuff in the shop so worth a look.
February 15, 2026
Good selection in store
Good selection of what I was looking for in the store. Nicely presented. No one came and asked me if I wanted any help though.
February 14, 2026
Reply from ProCook - Oxford
We're happy to hear that you found a good selection and liked our presentation. We regret that no one offered assistance and will work on improving our customer service.
Lovely products at reasonable prices
Lovely products at reasonable prices. Excellent ranges, lots to choose from.
February 16, 2026
Reply from ProCook - Oxford
We appreciate you taking the time to share your thoughts! We're so happy to hear that you found our products lovely and reasonably priced.
The item i bought worth the money
February 17, 2026
Reply from ProCook - Oxford
We appreciate your feedback and are so glad to hear that you feel the item was worth the money you spent on it!
Amazing staff in Oxford Store
Amazing staff in Oxford Store. Extremely helpful. Such a lovely lady when I called Customer Services. Will certainly go in-store when I next visit Oxford
February 17, 2026
Reply from ProCook - Oxford
We're happy to hear that our Oxford staff were so helpful and that you had a lovely experience with customer services. We appreciate your kind words and look forward to your next visit!
Reply from ProCook - Oxford
We are happy to hear that everything went smoothly during payment. Thank you for your positive feedback; we appreciate it.
Great customer service
Great customer service - bought spice and herb rack but member of staff saw it was marked so got me another one. Very reasonably priced items. Been looking for this type of rack for ages and finally found one!
February 7, 2026
The products are excellent
The products are excellent, exactly what I was looking for. And the price is super competitive.
The shop was really well set out and enjoyed walking round, hidden little gem this definitely is..
Lastly the sales assistants were really friendly. Nice to be acknowledged but not harassed..
February 5, 2026
Unprompted review
Shop assistant very polite
Shop assistant very polite and knowledgeable. Showed me the item I was interested in and then I bought it.
February 8, 2026
Love the mixing bowl with lid!
I love the mixing bowl as it’s oven safe and has lid. Having lid makes it useful for overnight marination etc.
February 7, 2026
Very helpful shop assistant
February 4, 2026
very helpul sales person.
January 29, 2026
Reply from ProCook - Oxford
We appreciate your positive feedback; we are so happy our sales person was very helpful to you during your visit with us.
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