Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... See more
Company replied
Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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See what reviewers are saying
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
Super grateful for Nic at Westgate Oxford who helped me choose a Soho cookware set. He also kindly helped me with valuable tips on utensils and on choosing other items. Very friendly as well.
Went into Pro Cook, Oxford looking for two particular items. Found exactly what I wanted quickly with a little help from a member of staff and completed my purchase within a few minutes. Quick and eff... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.8
Excellent
346 reviews
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Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We are so happy to hear the assistant was helpful and found what you needed.
Reply from ProCook - Oxford
We're happy to hear that you enjoyed our service. Thank you for your positive feedback; we appreciate it greatly!
Bought a few products from pro cook…
Bought a few products from pro cook now. Knives were very sharp (two accidental trips to A&E)
Bought some other kitchen bits and bobs and they're all excellent quality
January 17, 2026
Great variety of products and…
Great variety of products and reasonably priced.
Great customer service.
January 23, 2026
Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy you liked our product variety, prices, and service.
The price was good and the product is…
The price was good and the product is working well
January 22, 2026
Reply from ProCook - Oxford
We appreciate your positive feedback! We are so happy the price was good and the product is working well for you.
The salesman was knowledgeable
The salesman was knowledgeable, helpful and accommodating. (The price was keen as well)
January 21, 2026
Got what we wanted
Got what we wanted. Good quality at a reasonable price with good service.
January 16, 2026
Helpful and well informed salesperson
Helpful and well informed salesperson gave me good advice about their casseroles.
January 16, 2026
The man at the Oxford shop had awesome…
The man at the Oxford shop had awesome knowledge on knives
Just what o needed
January 18, 2026
Reply from ProCook - Oxford
We appreciate your positive feedback; we're so glad you value our well-priced and nice product, and we value your business.
Reply from ProCook - Oxford
We're glad you received your saucepan quickly. Thank you for letting us know about your purchase; we appreciate your feedback!
Good selection of pan styles and range…
Good selection of pan styles and range of prices.
January 13, 2026
Choice and product range
Choice, range of products, affordability and friendly, effective staff.
January 13, 2026
Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy you liked our selection, prices, and staff.
The gentleman who served me was really…
The gentleman who served me was really nice and i just like the produce they seem good quality.
Thank you
January 13, 2026
Reply from ProCook - Oxford
We appreciate you taking the time to share your thoughts! We are so happy to hear that you found our produce to be of good quality and liked our service.
Very good easy buy
Very good easy buy! Lovely block of knives for my new kitchen.
Nice staff & helpful.
January 9, 2026
Reply from ProCook - Oxford
We're so glad you found it easy to buy our lovely block of knives for your new kitchen! We appreciate your positive feedback about our helpful staff.
Reply from ProCook - Oxford
We appreciate your positive feedback! We're so glad you enjoyed our excellent service and great product.
Good service but disappointed with…
Good service but disappointed with cheese grater / mouli which is faulty.
December 17, 2025
Reply from ProCook - Oxford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Reply from ProCook - Oxford
We appreciate you letting us know about our excellent service and helpful staff; we are so happy to hear it.
We had a brilliant experience at the…
We had a brilliant experience at the Oxford store. Staff were on hand to demonstrate, give advice and we have beeen very happy with the set of knives purchased!
December 13, 2025
Reply from ProCook - Oxford
We're delighted you had a brilliant experience at our Oxford store. It's great to hear our staff were helpful with demonstrations and advice, and that you are happy with your knives!
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