I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their... See more
Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... See more
Company replied
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
Super grateful for Nic at Westgate Oxford who helped me choose a Soho cookware set. He also kindly helped me with valuable tips on utensils and on choosing other items. Very friendly as well.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.8
Excellent
346 reviews
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We had a brilliant experience at the…
We had a brilliant experience at the Oxford store. Staff were on hand to demonstrate, give advice and we have beeen very happy with the set of knives purchased!
December 13, 2025
Reply from ProCook - Oxford
We're delighted you had a brilliant experience at our Oxford store. It's great to hear our staff were helpful with demonstrations and advice, and that you are happy with your knives!
Staff very helpful
Staff very helpful. Item I needed easily found. A good range of kitchenware.
December 11, 2025
Reply from ProCook - Oxford
We appreciate you sharing your experience! We're so happy to hear that our staff was helpful and you found what you needed with ease.
Wonderful friendly service and quick
December 15, 2025
Reply from ProCook - Oxford
We appreciate your positive feedback. We are so happy you enjoyed our wonderful, friendly, and quick service.
Reply from ProCook - Oxford
We appreciate your positive feedback. We are so happy to hear that you found our staff friendly and helpful and liked our good quality baking trays.
Really helpful staff
Really helpful staff, who took time to help and answer questions.
December 11, 2025
Great Customer Service
I would recommend the store as the assistant was very helpful & took time to reassure me about the item having a guarantee if the item failed to work.
Happy to say that the item is working perfectly.
December 9, 2025
Reply from ProCook - Oxford
We're happy to hear that the assistant was helpful and reassuring, and that the item is working perfectly! We appreciate you recommending our store and thank you for your positive feedback.
Reply from ProCook - Oxford
We're happy to hear that you are very satisfied with everything you received. Thank you for your positive feedback!
Reply from ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent service and products
Staff polite, friendly and helpful.
Store well layed-out and open fairly long hours.
November 15, 2025
Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and liked our store layout and hours.
Reply from ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Oxford
We appreciate your positive feedback. We are so happy you enjoyed our quick, efficient, and friendly service; thank you for letting us know.
Knife racks: either or....
Deciding which knife rack would be the better the better choice. A magnetic one or a free standing open top. After a bit of
do we or don't we, we chose a free standing one without the (straws?).
The manager was most helpful and not being pushy, unlike in some other shops.
November 10, 2025
Reply from ProCook - Oxford
We're happy to hear that the manager was helpful during your knife rack selection! We appreciate you noting the pressure-free environment we aim to provide. Thank you for your positive feedback.
Staff are always really friendly and…
Staff are always really friendly and helpful. Good range of products at reasonable prices.
November 7, 2025
Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful and liked our products.
Reply from ProCook - Oxford
We're happy to hear that our shop assistant was helpful. We appreciate your positive feedback and your time!
Assistant very helpful
Assistant very helpful. Tried to make an educated choice for a purchase and the assistant went out of his way to help.
October 30, 2025
Reply from ProCook - Oxford
We're happy to hear that our assistant was helpful and went the extra mile to assist you in making an informed purchase. Thank you for your positive feedback!
It’s worth a visit!
In this in addition to my previous visits to ProCook I have always been treated well and helped when I needed it. Highly recommended.
October 27, 2025
Reply from ProCook - Oxford
We appreciate you taking the time to share your positive experiences with us. We're happy to hear that you've consistently been treated well and received helpful assistance during your visits. Thank you for your recommendation!
Reply from ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful in the store also very…
Very helpful in the store also very knowledgeable
October 20, 2025
Reply from ProCook - Oxford
We're glad our team could provide helpful and knowledgeable assistance. We appreciate your positive feedback and your time.
Excellent service
Excellent service. It makes a really nice change to speak with staff who really know their products and are able to recommend exactly what you need. I shall definitely be returning.
October 9, 2025
Reply from ProCook - Oxford
We're happy to hear you received excellent service and appreciate that our staff's product knowledge allowed them to recommend exactly what you needed. We look forward to your return!
Great product at a great price
Great product at a great price. Great service in store too
October 13, 2025
Reply from ProCook - Oxford
We appreciate your positive feedback! We're so happy you liked our great product, great price, and the service in our store.
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