I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their... See more
Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... See more
Company replied
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
Super grateful for Nic at Westgate Oxford who helped me choose a Soho cookware set. He also kindly helped me with valuable tips on utensils and on choosing other items. Very friendly as well.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.8
Excellent
347 reviews
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Good quality, fair prices
The store was clean and nice, had pretty much anything you'd need in a kitchen, and different price levels to choose from. Friendly staff, good deals.
October 8, 2025
Reply from ProCook - Oxford
We're so glad to hear that you found our store clean and well-equipped with a variety of kitchen items at different price points. We appreciate your kind words about our friendly staff and good deals!
Delivery didn’t call except for the…
Delivery didn’t call except for the first time; package broken seriously and 1 piece in the pot watcher set missing.
October 2, 2025
Reply from ProCook - Oxford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Reply from ProCook - Oxford
We're happy to hear that your personal experience was very good. Thank you for sharing your positive feedback with us; we appreciate it.
Great in-store experience!
Great product reasonably priced. Terrific customer service.
October 7, 2025
Reply from ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy you liked our product, price, and customer service.
the shop staff was impeccable.
October 1, 2025
Reply from ProCook - Oxford
We appreciate your positive feedback; we are so happy to hear you found our shop staff impeccable.
Reply from ProCook - Oxford
We're happy to hear that you had an amazing experience! We appreciate you choosing to shop with us, and we value your loyalty.
Reply from ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great staff to help you figure your way…
Great staff to help you figure your way around and an amazing selection of products
September 18, 2025
Reply from ProCook - Oxford
We appreciate you taking the time to share your experience with us! We're so happy to hear that our staff and product selection were amazing.
Reply from ProCook - Oxford
We're so happy to hear that our fruit knife works well for you! Thank you for sharing your positive experience with our product.
Got exactly what I wanted …
Got exactly what I wanted for a good price. Staff very nice and I'd been looking for a palette knife for ages.
September 19, 2025
Reply from ProCook - Oxford
We're so happy you found the palette knife you were looking for at a good price. We appreciate your kind words about our staff. Thanks for the positive feedback!
Enthusiasm of staff
September 18, 2025
Reply from ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lovely shop
Lovely shop, well laid out and easy to navigate. Super friendly welcome & knowledgeable assistance.
September 18, 2025
Reply from ProCook - Oxford
We're happy to hear that you found our shop lovely and easy to navigate. We appreciate your kind words regarding our team's friendly welcome and helpful assistance.
Good listening and humour
September 18, 2025
The staff in the shop were fine but the…
The staff in the shop were fine but the product terrible, never again.
September 11, 2025
Unprompted review
Reply from ProCook - Oxford
Thank you for your review, in order for us to look into this further please can you provide the requested details.
The workers were very kind and helpful…
The workers were very kind and helpful when I was in the store choosing my kitchenware for university accommodation the other day. Great workers, great supplies, great prices.
September 13, 2025
Reply from ProCook - Oxford
We're delighted to hear that our staff were kind and helpful while you chose your kitchenware for university. We appreciate your positive feedback on our workers, supplies and prices!
I love this store
I love this store. The products are high quality and well priced. We bought a stock blender and accessories and it is great
September 6, 2025
Reply from ProCook - Oxford
We're so happy you love our store and appreciate the quality and prices. It's great to hear you're enjoying the stock blender and accessories you purchased!
I have recently purchased a wooden…
I have recently purchased a wooden chopping board. Unfortunately the board has warped badly after a short period.. The shop assistant was very helpful with a refund for the product so I could choose an alternative in the shop. Very quick and easy to change.
September 7, 2025
Reply from ProCook - Oxford
We appreciate you sharing that you received excellent, helpful, and informative service. We are so glad to hear it! Thank you.
Kindness and patience
Customer service at the shop is really good. I don't remember his name but a young man helped me and was patient when I changed my mind and exchanged the product for another one for the same price 30 min later. Brilliant product, I have use it already.
Thank you!
September 8, 2025
Reply from ProCook - Oxford
We're happy to hear that you received excellent customer service at our shop. We appreciate that the young man was patient while you exchanged your product. Thank you for your positive feedback and for purchasing our product!
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