We visited the shop in Plymouth to purchase knives. The assistant was informative and extremely helpful offerung aeveral rangea of knives enabling me to make a choice to suit me. I am very happy with... See more
Location
Switch locationĐường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA Plymouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff are really knowledgeable about the range of products and are able to give really good advice about which are the best products to purchase ... even going as far to do their own research about ho... See more
I walked in knowing I wanted to buy a stainless steel pan but little else. I was given some time to browse by the staff (I appreciate that a lot because there's nothing more intimidating than bei... See more
Company replied
Staff member was helpful, went and got me a boxed item , rather than off the shelf, she was polite , quick and efficient.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, United Kingdom
- 01752 270724
4.9
Excellent
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic experience Instore
Fantastic experience Instore. Staff were highly knowledgeable and helped with decision making. Very good experience and will definitely recommend and shop again.
March 1, 2026
Reply from ProCook - Plymouth
We're happy to hear you had a fantastic in-store experience! It's great to know our knowledgeable staff helped with your decisions. We appreciate your recommendation and look forward to seeing you again.
Strongly made with quality materials.
March 4, 2026
Reply from ProCook - Plymouth
We appreciate your positive feedback regarding the robust construction and quality materials; we are so happy!
Excellent shop
Excellent shop. Superb service and knowledge of products by staff. Full range of cookware and tableware.
March 1, 2026
Reply from ProCook - Plymouth
We appreciate your feedback! We're so happy to hear you enjoyed our shop, the team's product knowledge, and our range of cookware and tableware.
Reply from ProCook - Plymouth
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was friendly and helpful to you.
Reply from ProCook - Plymouth
We appreciate your positive feedback. We are so happy that you found our staff helpful and friendly and got a good deal during our sale.
Reply from ProCook - Plymouth
We appreciate your positive feedback regarding our good quality items and pleasant staff; we are so happy you enjoyed them!
Reply from ProCook - Plymouth
We appreciate you letting us know our staff was polite and helpful; it means a lot to our team.
Lots of temptations
Beautifully laid out shop with lots to entice. Found the pan I wanted quickly. Staff were pleasant and engaging.
February 28, 2026
Reply from ProCook - Plymouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop's layout and found our staff pleasant and engaging!
Excellent experience
One particular staff member was excellent in her knowledge of the product i was buying and the other staff members were very chatty and very helpful and made the entire experience very special and I will definitely be shopping there again.
February 28, 2026
Reply from ProCook - Plymouth
We're happy to hear that the staff were knowledgeable and helpful! It's great to know they made your experience special. We appreciate your positive feedback and look forward to your next visit!
Helpful
Lady in shop very helpful let us know the latest deals. Plus allowed us to leave goods we bought with her why we did the rest of our shopping
February 27, 2026
Reply from ProCook - Plymouth
We're so happy to hear that our staff was very helpful and let you know about the latest deals. We appreciate that we could assist you while you finished shopping!
Excellent service
Lady who helped us was very knowledgeable, friendly and helpful W thout being pushy which we really appreciated.
February 22, 2026
Reply from ProCook - Plymouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our assistant knowledgeable, friendly, and helpful.
Very helpful and knowledgeable about…
Very helpful and knowledgeable about the product we bought. Very pleasant.
February 22, 2026
Reply from ProCook - Plymouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful, knowledgeable, and pleasant.
The customer service was really…
The customer service was really exceptional, very helpful & full of knowledge, well done Plymouth pro cook shop
February 22, 2026
Reply from ProCook - Plymouth
We're so happy to hear about the exceptional customer service you received! It's great to know our Plymouth shop staff were helpful and knowledgeable.
Reply from ProCook - Plymouth
We appreciate you letting us know that our team was helpful and accommodating; it means a lot to us.
Great quality and affordable price for…
Great quality and affordable price for small kitchen tools .
February 20, 2026
Reply from ProCook - Plymouth
We appreciate you sharing your thoughts! We are so happy to hear that you liked our quality and prices for the small kitchen tools.
Reply from ProCook - Plymouth
We're happy to hear that you found what you were looking for, and we appreciate your kind words about our service!
New kitchen jars
I'm very pleased Procook has come to Plymouth.
It's a lovely experience wandering round the shop, it's always beautifully laid out with quality products.
I wanted new glass jars with wooden lids to go on a new kitchen shelf. Procook had a few to choose from. I chose a ribbed glass in 3 different sizes. Great choice and quality product at a good price.
February 22, 2026
Reply from ProCook - Plymouth
We're so pleased you appreciate the Procook store in Plymouth. It's great to hear you enjoyed browsing our selection and found the perfect glass jars for your kitchen. We appreciate your positive feedback on our product quality and pricing.
Great selection of cookware
Great selection of cookware and staff were super friendly and helpful with advice.
February 21, 2026
Reply from ProCook - Plymouth
We appreciate you sharing your experience! We're so happy to hear that you found a great selection and our staff helpful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.