Knowing we needed saucepans for an induction hob we actively went to the pro cook shop. The member of staff was was very friendly and helpful, knowing we really only wanted non stick pans, we were gu... See more
Company replied
Location
Switch locationĐường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA Plymouth, GB
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Donna (I believe her nametag said Donna but receipt says Erica) helped myself and my partner with finding the right pans! She was incredible with helping us differentiate between all the sets and what... See more
Company replied
Great customer service from extremely knowledgeable staff. Mel who served me was warm & welcoming. She took her time to understand what my needs were. I would definitely recommend ProCook Plymouth
I walked in knowing I wanted to buy a stainless steel pan but little else. I was given some time to browse by the staff (I appreciate that a lot because there's nothing more intimidating than bei... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, United Kingdom
- 01752 270724
4.9
Excellent
336 reviews
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Got what i wanted
Got what i wanted , pros and cons of alternatives explained by the staff .
Happy 👍
July 16, 2026
Always a great place to shop
Always a great place to shop. Great quality products, great variety, great prices, really helpful staff.
July 14, 2026
Packs into the large roasting tray
Packs into the large roasting tray. Lovely colour and ideal for my new kitchen …. Can throw out all the other oven paraphernalia!
July 3, 2026
May use AI-assist with repliesRead more
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Elite range non-stick saucepans
Knowing we needed saucepans for an induction hob we actively went to the pro cook shop. The member of staff was was very friendly and helpful, knowing we really only wanted non stick pans, we were guided to two ranges. We made our choice to go for the elite range. I am looking forward to using them but I have only used one so far on one occasion but all went well and the cleaning of them was extremely easy. It's just the hob I have to get used to!
I would recommend to others the shop and how the staff were informative and friendly
July 7, 2026
Reply from ProCook - Plymouth
We are so pleased to hear you had such a positive experience at our shop and that our team was able to assist you in finding the perfect non-stick pans for your induction hob. It's wonderful that you're enjoying your new cookware and finding it easy to clean! We appreciate you recommending us.
Both times we have bought kitchenware…
Both times we have bought kitchenware in your Plymouth outlet have been good experiences. The staff were both helpful and knowledgeable.
July 6, 2026
Reply from ProCook - Plymouth
We're so pleased to hear you've had good experiences at our Plymouth outlet and found our staff helpful and knowledgeable. Thank you for your kind words!
Donna is excellent!
Donna (I believe her nametag said Donna but receipt says Erica) helped myself and my partner with finding the right pans! She was incredible with helping us differentiate between all the sets and what would best suit us, as well as answering all the questions we had. She is very knowledgeable and has a passion for what she does. Can't thank her enough! We had a small issue with one of the pans in which my partner went back to the store to ask about how was best to clean the pan (the pan had some weird staining after one use), she spoke to Donna again and Donna gave some more helpful advice, and if this didn't work then to bring it back for an exchange. Unfortunately we had to bring it back today for the exchange and the staff were so lovely and happily changed it for us. Thank you ProCook staff!
July 7, 2026
Unprompted review
Reply from ProCook - Plymouth
We are so pleased to hear about your positive experience with our team! It's wonderful to know that our colleague was so helpful and knowledgeable in assisting you with your pan selection. We're also glad that the exchange process was smooth and that our staff could resolve the issue for you. Thank you for sharing your kind words.
Excellent!
Really knowledgeable staff and passionate about their products. Also, really do go the extra step with regards to customer care.
June 27, 2026
Reply from ProCook - Plymouth
We're so pleased you found our staff knowledgeable and passionate about our products! We always strive to go the extra mile with customer care, and we appreciate your kind words.
Reply from ProCook - Plymouth
We're so glad you experienced great service and found our staff to be knowledgeable and helpful. We truly appreciate your positive feedback!
Good products at a competitive price…
Good products at a competitive price and excellent customer service
June 23, 2026
Reply from ProCook - Plymouth
We're so glad you enjoyed our products and found our prices competitive, along with excellent customer service! Thank you for your kind words.
The staff are so lovely
The staff are so lovely. I'm a wheelchair user and they were so helpful helping me find the right pans for me and everything else I need for my kitchen. They had no problems with me ambeling around the shop in my wheelchair and the shop is set out lovely to get a wheelchair around.
July 2, 2026
Reply from ProCook - Plymouth
We're so pleased to hear you had such a positive experience in our store! It's wonderful that our staff were helpful in assisting you with your kitchen needs. We're also glad to know our shop layout was accommodating for your wheelchair.
Great purchase
Love them really pleased with my purchase love my wok nothing sticks it’s fabulous
June 29, 2026
Good quality
June 29, 2026
Great customer service
Great customer service from extremely knowledgeable staff. Mel who served me was warm & welcoming. She took her time to understand what my needs were. I would definitely recommend ProCook Plymouth
June 17, 2026
Store always looks great
Store always looks great. Full of stock clean and inviting
Great standards throughout. The team in there are also so so helpful
June 25, 2026
Very pleasant shop and the staff are…
Very pleasant shop and the staff are always helpful
June 24, 2026
Reply from ProCook - Plymouth
We appreciate your positive feedback regarding our excellent customer service and fantastic deals; we are so happy you are pleased!
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