Really nice shop, fantastically helpful staff and good competitive prices. Buy on the high street - not online, you'll miss it when there's no high street left. Shops need customers more than amazon d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... See more
Company replied
I already loved the products that ProCook produce. Was a great surprise to see a shop open up in The Oracle, Reading just over a year ago. The shop offers a fantastic rangfe of cookware, almost all of... See more
Company replied
Purchased cups that were larger than thought. Refund was super easy via shop in Oracle. Great service, two wonderful employees who went extra mile to help us find an alternative and both very knowledg... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 33, The Oracle, RG1 2AH, Reading, England, United Kingdom
- 0118 370 2088
4.8
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Reading
We're glad you found our Reading branch staff helpful. Thank you for your positive feedback; we appreciate it greatly.
All team members were really helpful…
All team members were really helpful and friendly
July 31, 2025
Reply from ProCook - Reading
We're glad you found our team members helpful and friendly! Thank you for your positive feedback; we appreciate your time.
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Reading
We appreciate your positive feedback! We are so happy you found our shop lovely and our staff kind and helpful.
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lovely store with some amazing…
Lovely store with some amazing products. Very happy with my purchase. Staff very helpful and friendly. A good service thank you.
July 30, 2025
Reply from ProCook - Reading
We're so glad you found our store lovely with amazing products! We appreciate your positive feedback regarding our helpful and friendly staff and that you were happy with our service.
well attended to.
Good to see a new shop in the area. Hope things go well. Nice looking stock .assistance was nicely attended to. not bad prices too. Will give another go for sure.
July 29, 2025
Reply from ProCook - Reading
We appreciate you visiting our new shop and your positive feedback! We're happy you liked our stock and assistance, and found our prices reasonable. We look forward to your next visit!
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Reading
We appreciate you sharing that our staff was lovely, and you enjoyed our great stuff! We are so happy to hear it, and we thank you for recommending us.
Excellent customer service and great…
Excellent customer service and great products at really good prices
July 9, 2025
Reply from ProCook - Reading
We appreciate your positive feedback! We're so glad you were satisfied with our excellent customer service and great products at really good prices.
Reply from ProCook - Reading
We're happy to hear that you had a very good experience. Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Reading
We appreciate you sharing that our staff was helpful! We are so glad to hear it.
I’m happy with the purchase
I’m happy with the purchase, the only thing i faced since buying my frying pan is that sometimes egg got stuck on top, which i was expecting to be non stick every time
Otherwise all good
July 13, 2025
Reply from ProCook - Reading
We're happy you're pleased with your purchase! We appreciate your feedback regarding the eggs sometimes sticking. We'll consider this as we continue to improve our frying pan's non-stick performance. Thanks again!
The cookware I bought are excellent and…
The cookware I bought are excellent and of very good quality.
The attention was great
July 12, 2025
Reply from ProCook - Reading
We're happy to hear that you find the cookware excellent and of very good quality! We appreciate you noting the great attention you received.
Quality products at great prices
Quality products at great prices! Customer service amazing too.
July 13, 2025
Reply from ProCook - Reading
We appreciate your positive feedback! We're so glad you were satisfied with our quality products, great prices, and amazing customer service.
The staff (I think it was Alexandra)…
The staff (I think it was Alexandra) were super helpful. Thanks
July 12, 2025
Reply from ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was super helpful to you during your visit.
Great customer service
Great customer service, lady serving was very helpful and patient - we will definitely shop there again
July 8, 2025
Reply from ProCook - Reading
We appreciate your kind review! We're so pleased to hear that you found our service helpful and patient. We look forward to welcoming you back to our store soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.