Fantastic service from sales person. She went over and above and bubble wrapped all the glassware that we purchased as we were travelling back to London. She was professional, polite and really fri... See more
Company replied
Location
Switch locationUnit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
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No quibble return of our damaged Damascus knives and new set supplied. Perfect service. So satisfied we then spent £80 on new pans.
Company replied
The lady at the Rushden store was brilliant - we had to return our roasting tins afer only 3 weeks because the enamel was coming off, she exchanged them for a more expensive range for free. Unfortunat... See more
Company replied
Excellent Quality! They look marvellous. Wash and wear exceptionally well. I have now been using for over a month and no niggles. Strongly recommend.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, United Kingdom
4.8
Excellent
1K reviews
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Very prompt and cheerful help from…
Very prompt and cheerful help from assistant as usual and lovely products.
May 13, 2026
Staff are friendly & helpful and the…
Staff are friendly & helpful and the whole experience of shopping here is a very pleasant one
May 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything that we needed was found and…
Everything that we needed was found and not too pricey
May 11, 2026
Reply from ProCook - Rushden Lakes
We're glad you found what you needed at a great price!
No help or advice in store
May 9, 2026
Reply from ProCook - Rushden Lakes
We are sorry to read this review and will pass this over to the store.
Reply from ProCook - Rushden Lakes
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Unique affordable kitchen based gifts.
I was able to find lots of unique affordable gifts for use in the kitchen
May 3, 2026
Very good service …
Staff very friendly and helpful quick service
Store clean and fresh appearance
Good selection of dinner sets
May 2, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our staff, service, and selection.
No quibble return of our damaged…
No quibble return of our damaged Damascus knives and new set supplied. Perfect service. So satisfied we then spent £80 on new pans.
May 6, 2026
Reply from ProCook - Rushden Lakes
We're so pleased to hear about your perfect service experience with the knife exchange. Thank you for your continued support!
Very impressed with the quality of my…
Very impressed with the quality of my purchase and the lady who served us was very helpful
May 5, 2026
Professional and experienced staff
Professional and experienced staff, very friendly and helpful. My knives are excellent.
May 2, 2026
Excellent Quality
Excellent Quality! They look marvellous. Wash and wear exceptionally well. I have now been using for over a month and no niggles. Strongly recommend.
April 8, 2026
Fantastic service from sales person
Fantastic service from sales person. She went over and above and bubble wrapped all the glassware that we purchased as we were travelling back to London. She was professional, polite and really friendly.
Products were really good quality and reasonably priced.
Thank you to the team at Rushden.
Mrs Bath
April 28, 2026
Reply from ProCook - Rushden Lakes
We're happy to hear about the fantastic service you received! It's great knowing the team member went above and beyond to assist with your glassware. We appreciate your feedback regarding the quality and prices. Thank you for your comments.
Helpful and cheerful assistant who…
Helpful and cheerful assistant who understood my wishes.
April 25, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our assistant understood your wishes and was helpful.
Good customer service and very helpful…
Good customer service and very helpful in helping me choose my item
April 21, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed our customer service.
Reply from ProCook - Rushden Lakes
We appreciate you sharing that our staff are helpful and that you had an excellent experience! It means a lot to our team.
Reply from ProCook - Rushden Lakes
We appreciate you letting us know that you enjoyed our nicely set out shop, good products, and friendly staff!
Was the first time in your shop
Was the first time in your shop, omg so wonderful and the staff very helpful, will definitely go to shop again
April 23, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed your first visit and found our staff helpful.
Reply from ProCook - Rushden Lakes
We appreciate you sharing that our staff was polite and helpful and that we have a good product range!
Great experience- thank you
April 21, 2026
Very helpful
Very helpful lady, great was able to try out knife cutting real veg
Great design, value
April 20, 2026
Reply from ProCook - Rushden Lakes
We appreciate you sharing your experience! We're happy to hear that the staff member was helpful and that you enjoyed testing the knife.
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