Great products. We purchased a four place ceramic handled cutlery setting and when we got it home found a slight fault in the design of one of the handles. We returned to the store and they replaced i... See more
Location
Switch locationUnit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
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Great range and selection of goods. I ws shopping specifically for a replacement utility knife. The staff member who served me was helpful, knowledgable, and gave advice but wasn't 'pushy' at all.... See more
Company replied
The staff in the Rushden lakes store are unfailingly positive, friendly and welcoming. Very well informed on their products and helpful. The range of products available are generally of a very high s... See more
Company replied
Brilliant customer service. Been looking for new kitchen knives which turns out is difficult most places are using cards or the knives are in cabinets. Rushden lakes however heard my complaint and a... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, United Kingdom
4.9
Excellent
1K reviews
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Reply from ProCook - Rushden Lakes
We appreciate you letting us know our staff was helpful; it means a lot to our team.
Unfortunately this stainless steel tray…
Unfortunately this stainless steel tray bucked the first time I used it.
January 19, 2026
Reply from ProCook - Rushden Lakes
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Reply from ProCook - Rushden Lakes
We appreciate you letting us know our staff was helpful and polite; it means a lot to our team.
Helpful staff nice product
January 15, 2026
Very friendly staff member
Very friendly staff member, extremely helpful and excellent product knowledge. Would highly recommend ProCook
January 8, 2026
The assistant was very helpful and…
The assistant was very helpful and polite.
She was able to answer my questions effectively so I could make the right purchase for me.
Thank you
January 15, 2026
Reply from ProCook - Rushden Lakes
We appreciate your positive feedback regarding our attractive displays and helpful staff; we are so happy you enjoyed them!
Pleasant shopping experience
Staff always friendly,helpful and polite.Shop is well stocked clean and tidy too.Makes a pleasant shopping experience.
January 17, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our staff friendly, helpful, and polite and our shop well-stocked and clean.
A very good shopping experience
Staff were welcoming, helpful, and knew about the products that I was interested in. I bought two items (cooking pots/pans) and I am very pleased with these. Thank you.
January 14, 2026
Excellent service
Really helpful staff who were very friendly. Very good range of items.
January 14, 2026
Reply from ProCook - Rushden Lakes
We appreciate your positive feedback. We are so happy to hear that our staff were helpful and friendly and that you liked our range of items.
Helpful staff
Helpful staff who was knowledgeable and gave a full description of various ranges of the saucepans we were looking at.
January 8, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review. We're so happy to hear that our staff was knowledgeable and helpful during your visit.
Excellent knife sharpener
Very helpful staff & product I bought - knife sharpener - is excellent quality!
January 14, 2026
Reply from ProCook - Rushden Lakes
We're so glad to hear that our staff was helpful and that you are enjoying the excellent quality of the knife sharpener you purchased!
Lovely shop
Lovely shop, or massive but a nice bit of all sorts. Very reasonably priced for good quality products. Friendly and helpful staff. I’ll be back.
January 9, 2026
Reply from ProCook - Rushden Lakes
We're so glad you enjoyed our shop and found our products reasonably priced and of good quality. We appreciate your positive feedback regarding our friendly, helpful staff. We look forward to your return!
Great service
Great service, great products and great prices for quality kitchen goods.
January 13, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy to hear you liked our service, products, and prices.
Great quality product. Great service.
Love the service we get at all there shops and love the quality of the products.
January 12, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to share your thoughts! We are so happy to hear that you love our service and the quality of our products.
Super friendly staff who helped with my…
Super friendly staff who helped with my questions , and product was in stock
January 7, 2026
Reply from ProCook - Rushden Lakes
We appreciate you sharing your experience! We're so happy to hear that our staff was friendly and helpful and that we had the product you needed.
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