Great products. We purchased a four place ceramic handled cutlery setting and when we got it home found a slight fault in the design of one of the handles. We returned to the store and they replaced i... See more
Location
Switch locationUnit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
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Great range and selection of goods. I ws shopping specifically for a replacement utility knife. The staff member who served me was helpful, knowledgable, and gave advice but wasn't 'pushy' at all.... See more
Company replied
The staff in the Rushden lakes store are unfailingly positive, friendly and welcoming. Very well informed on their products and helpful. The range of products available are generally of a very high s... See more
Company replied
Brilliant customer service. Been looking for new kitchen knives which turns out is difficult most places are using cards or the knives are in cabinets. Rushden lakes however heard my complaint and a... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, United Kingdom
4.9
Excellent
1K reviews
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Labelling of reduced goods needs to be…
Labelling of reduced goods needs to be clearer
February 3, 2026
Reply from ProCook - Rushden Lakes
We appreciate your feedback and will improve our reduced goods labeling. Thank you for bringing this to our attention.
Staff are always polite
Staff are always polite, helpful and products are of good value.
February 6, 2026
The staff where very helpful
The staff where very helpful , plus I love pro cook shop , would buy whole shop if I had the money, all the things I have bought over the years have be really good quality.
February 5, 2026
Pan-tastic service
A pan for my induction hob stopped working. Replaced straight away with happy and helpful shop assistant. Great service
February 1, 2026
Good selection helpful staff
February 4, 2026
The assistant was great
The assistant was great she was informative let us test but also gave us the space to make a choice with out being pushy.
January 27, 2026
Reply from ProCook - Rushden Lakes
We're so happy to hear that our assistant was informative and gave you the space to make a choice. We appreciate you taking the time to share your experience!
Reply from ProCook - Rushden Lakes
We appreciate your positive feedback! We're so happy you found our displays, quality, and value for money to your liking.
Good service helpful and pleasant
Good service helpful and pleasant. Understood the product that we were wanting to buy and gave us the irrelevant information.
January 29, 2026
Reply from ProCook - Rushden Lakes
We appreciate your feedback and are glad you found our service helpful and pleasant. We will work on providing only relevant information about the products.
Reply from ProCook - Rushden Lakes
We appreciate you letting us know our service was professional and knowledgeable! We are so happy to hear it.
Reply from ProCook - Rushden Lakes
We appreciate you letting us know about the excellent help and advice in store; it means a lot to our team that you had a great experience.
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our shop.
Reply from ProCook - Rushden Lakes
We're glad you had a positive experience with our team member. Thank you for your feedback; we appreciate it.
Great range of good quality products
Great range of good quality products at reasonable prices. The cashier was friendly and polite. This was my first visit to PROCOOK but it won't be my last.
January 24, 2026
Reply from ProCook - Rushden Lakes
We appreciate you sharing your positive experience. We're happy you found a great range of good quality products at reasonable prices and that our cashier was friendly and polite. We look forward to your return.
I really like the range of products…
I really like the range of products giving lots of choice. The items are also reasonably priced.
January 22, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy to hear that you like our wide range of products and reasonable prices.
Excellent customer service
Excellent customer service. Took pan back that non stick was coming away replaced with no question.
January 26, 2026
Reply from ProCook - Rushden Lakes
We're happy to hear that our customer service was excellent and that we could replace the pan without any issues. Thanks for your positive feedback!
Reply from ProCook - Rushden Lakes
We appreciate you letting us know our staff was helpful; it means a lot to our team.
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