Great products. We purchased a four place ceramic handled cutlery setting and when we got it home found a slight fault in the design of one of the handles. We returned to the store and they replaced i... See more
Location
Switch locationUnit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
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See what reviewers are saying
Great range and selection of goods. I ws shopping specifically for a replacement utility knife. The staff member who served me was helpful, knowledgable, and gave advice but wasn't 'pushy' at all.... See more
Company replied
The staff in the Rushden lakes store are unfailingly positive, friendly and welcoming. Very well informed on their products and helpful. The range of products available are generally of a very high s... See more
Company replied
Brilliant customer service. Been looking for new kitchen knives which turns out is difficult most places are using cards or the knives are in cabinets. Rushden lakes however heard my complaint and a... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, United Kingdom
4.9
Excellent
1K reviews
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The staff
The people working there lady was so lovely always laughing and tell me about the products
March 8, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our employee was lovely and explained our products well.
Brilliant customer service
Brilliant customer service. Been looking for new kitchen knives which turns out is difficult most places are using cards or the knives are in cabinets.
Rushden lakes however heard my complaint and a very helpful assistant turned up. Offering to let me try a knife. Which I was greatful for then the experience got even better. A knife. A chopping and a carrot. A good service from walking in store to leaving.
March 3, 2026
Reply from ProCook - Rushden Lakes
We're happy to hear you received brilliant customer service and appreciate the helpful assistant's support in finding the right kitchen knives. We're glad you enjoyed your experience in our store.
The assistant was helpful
The assistant was helpful and informative but not pushy. She provided the required information and then left us to think about our purchase!
March 4, 2026
Staff were very knowledgable and…
Staff were very knowledgable and helpful with my purchase .
March 1, 2026
Reply from ProCook - Rushden Lakes
We appreciate you letting us know our staff was knowledgeable and helpful with your purchase! We are so happy to hear it.
Great range of quality products
Great range of products along with knowledgable, helpful friendly staff.
March 3, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our products and found our staff helpful.
Top quality and lovely shop and staff.
March 3, 2026
Reply from ProCook - Rushden Lakes
We appreciate your positive feedback regarding our top-quality products, lovely shop, and staff; we are so happy you enjoyed them!
Reply from ProCook - Rushden Lakes
We appreciate you sharing your feedback. We're so glad you find our cup and saucer combo lovely and at a very good price.
Such a useful knife extremely sharp for…
Such a useful knife extremely sharp for great cutting of veg.
February 25, 2026
Reply from ProCook - Rushden Lakes
We're happy to hear that our knife is useful for your vegetable cutting needs and that its sharpness meets your expectations. Thanks!
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We are so happy to hear the sales lady was lovely, polite, and knowledgeable.
The staff were very helpful and…
The staff were very helpful and knowledgeable. We were able to purchase the items we needed.
February 26, 2026
Reply from ProCook - Rushden Lakes
We're happy to hear that our knowledgeable staff were able to help you find the items that you needed. We appreciate your positive feedback!
Staff were pleasant, helpful
Staff were pleasant, helpful and knowledgeable about the products making for a very good shopping experience. Hence they got the sale.
February 25, 2026
Reply from ProCook - Rushden Lakes
We're happy to hear that our staff's helpfulness and product knowledge contributed to a very positive shopping experience for you. Thank you for your feedback!
Disappointed the service
The company is good , the price is a little high, and the service is poor!
February 23, 2026
Reply from ProCook - Rushden Lakes
We appreciate your feedback and regret that our service and pricing did not meet your expectations. We will review your comments.
Lovely customer service
February 19, 2026
Reply from ProCook - Rushden Lakes
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Rushden Lakes
We appreciate you letting us know that our staff was wonderful. Thank you for your positive feedback; we are so happy!
Go to the shop and buy
I went to buy a knife sharpener; I got one it good. I went back bought another.
I needed a large gammon boing pan, so I went and bought a stainless steel one, it was good.
A week or so later I needed a replacement wok, guess what? Yes I bought one. I also picked up measuring jugs and baking sheets all seem be of a high quality. It’s not the cheapest shop in the country but it’s far from the dearest. The staff are helpful and polite which you can’t say about Amazon.
Best of all you can pick up the things and feel the quality before you buy, and you can’t do that online.
February 20, 2026
Reply from ProCook - Rushden Lakes
We're happy to hear that you appreciate the quality of our products and the helpfulness of our staff. It's great to know you value being able to assess items in person before purchasing. Thank you for your positive feedback!
A good shopping experience.
The staff are very attentive and helpful, nothing was too much trouble for them. The store is clean, bright and appealing.
February 16, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff attentive and helpful and liked our store.
Friendly staffs
February 15, 2026
Reply from ProCook - Rushden Lakes
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Rushden Lakes
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff were very friendly and helpful…
Staff were very friendly and helpful love this shop
February 6, 2026
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