Great products. We purchased a four place ceramic handled cutlery setting and when we got it home found a slight fault in the design of one of the handles. We returned to the store and they replaced i... See more
Location
Switch locationUnit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great range and selection of goods. I ws shopping specifically for a replacement utility knife. The staff member who served me was helpful, knowledgable, and gave advice but wasn't 'pushy' at all.... See more
Company replied
The staff in the Rushden lakes store are unfailingly positive, friendly and welcoming. Very well informed on their products and helpful. The range of products available are generally of a very high s... See more
Company replied
Brilliant customer service. Been looking for new kitchen knives which turns out is difficult most places are using cards or the knives are in cabinets. Rushden lakes however heard my complaint and a... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Good customer service! Only thing was that the staff did not know what angle should my santoku knife be sharpened to but it’s easy enough to google it 😁👍🏼
March 28, 2026
Service was excellent
March 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was in a rush and the gentleman that…
I was in a rush and the gentleman that served me showed me to the items I wanted to save me looking round.
March 25, 2026
Reply from ProCook - Rushden Lakes
We're happy to hear that the service was efficient and helpful during your rush. We appreciate you taking the time to share your positive experience!
Quality product
Quality product. Staff were very helpful in the description of the product.
March 25, 2026
Reply from ProCook - Rushden Lakes
We're happy to hear that you had a positive, efficient experience. Thank you for your feedback; it means a lot to us.
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and enjoyed our pan selection.
Easy shopping experience on a busy day.
Fast and knowledgeable staff helped with my purchase during a busy period.
March 23, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was fast, knowledgeable, and helpful.
Great service from Peruvian lady
March 22, 2026
Reply from ProCook - Rushden Lakes
We appreciate you mentioning the excellent service you received; it is valuable to our team. Thank you for your positive feedback.
great products really good price
March 8, 2026
Reply from ProCook - Rushden Lakes
We appreciate your positive feedback on our great products and really good price; we are so happy you are pleased!
Great products and very helpful and…
Great products and very helpful and knowledgeable staff. I am happy with my new frying pan.
March 12, 2026
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our products and staff and your new frying pan.
ProCook Rushden lakes
There was so much to choose from, I bought a new crockery set which is very stylish and reasonably priced. The staff member who served me was so pleasant and helpful. Perfect shopping experience.
March 8, 2026
Helpful staff and great products.
March 8, 2026
Salesman very helpful in helping us…
Salesman very helpful in helping us make a informed decision
March 11, 2026
Very helpful staff who knew their…Helpful Staff
Very helpful staff who knew their products.
March 5, 2026
Managed to find my purchase easily with…
Managed to find my purchase easily with the help of the staff.
March 8, 2026
The shop had the replacement pan lid…
The shop had the replacement pan lid required at a fair price. Very pleasant sevice, thanks
March 4, 2026
Reply from ProCook - Rushden Lakes
We're happy to hear that you found the replacement pan lid you needed at a fair price, and that you enjoyed our service. Thank you for your feedback!
Reply from ProCook - Rushden Lakes
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful during your visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.