The girl who served was great she was really happy, friendly and gave me all the info on how to care for the pan I purchased made light conversion and was genuinely lovely and really helpful. The pan... See more
Company replied
Location
Switch locationUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
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See what reviewers are saying
Was looking for a new smaller dish to cook lasagna in. Noticed ProCook shop in Solihull, walked in for the first time. Very impressed with the enormous range of cookware on offer. Assistant approached... See more
Well apart from being followed round the shop ok. The elite triply saucepan and frying pan we bought are good they heat up fast I am well impressed. Wish I he’d bought them sooner. They are expensive... See more
Company replied
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, United Kingdom
4.9
Excellent
920 reviews
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Excellent service and great product.
June 26, 2026
Whilst we knew what we were looking…
Whilst we knew what we were looking for, knives, the young lady assistant could not have been more helpful, and very pleasant with it. She was a real credit to the company
June 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great product.
Well apart from being followed round the shop ok. The elite triply saucepan and frying pan we bought are good they heat up fast I am well impressed. Wish I he’d bought them sooner. They are expensive but considering in 48 years I have had about 4 sets of saucepans these are guaranteed for 25 years.
June 18, 2026
Reply from ProCook - Solihull
We're so glad to hear you're impressed with your new saucepan and frying pan! It's wonderful that they heat up quickly and that you appreciate the long guarantee. We value your feedback about your shopping experience.
Always helpful in your Solihull store…
Always helpful in your Solihull store and quality of your products is good enough for me in the right price range.
Thank you.
June 14, 2026
Reply from ProCook - Solihull
We're so glad you consistently find our Solihull store helpful and appreciate the quality and pricing of our products. Thank you for your kind words!
Really helpful staff 😊
June 12, 2026
The staff were helpful and explained…
The staff were helpful and explained the product well.
June 6, 2026
Reply from ProCook - Solihull
We're glad our team was helpful and explained the product well. Thank you!
The item that I wanted was there and…
The item that I wanted was there and the advisor was polite and helpful
June 12, 2026
Great Shopping Experience
The staff were so welcoming and helpful it was a great experience! Wide range of goods and good value. I will be going back to shop for more.
May 28, 2026
STAFF INFORMATIVE AND HELPFUL
I was looking for a nice sharp knife with a bit of weight they were very helpful and got me what i needed
June 3, 2026
Beautiful shop
Beautiful shop. Very helpful ladies - really useful advice re pans, knives, coffee pots, etc. We'll go back there!
June 3, 2026
Love it
Love it , sleek and easy to use. Keeps the contents piping hot . Love the little basket for tea ginger etch well recommended. Enjoy
May 31, 2026
The staff were outstanding and…
The staff were outstanding and explained the quality of the goods very professionally. Would definitely buy from them again. A great experience.
June 4, 2026
Great service and friendly staff
May 29, 2026
The product is amazing and the staff…
The product is amazing and the staff too. Nothing was too much trouble and sourcing some of the items missing was done with minimal fuss.
May 17, 2026
Reply from ProCook - Solihull
We're so glad you found our product amazing and our staff helpful! We appreciate you recognizing their efforts in sourcing items.
Assistant have helpful advice
Assistant in store very helpful with meaningful and practical advice. Not pushy for a sale at all, we bought the pan that fitted our needs best.
May 29, 2026
Reply from ProCook - Solihull
We're so glad our assistant provided helpful, practical advice without pressure, ensuring you found the perfect pan. Thank you for this wonderful review!
Very friendly and helpful staff at pro…
Very friendly and helpful staff at pro cook Solihull. Knowledgeable and professional.
May 22, 2026
Reply from ProCook - Solihull
We're so glad you found our staff friendly, helpful, knowledgeable, and professional. Thank you for your kind words!
High end kitchen utensils just around…
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep the riff raff out.
May 23, 2026
Reply from ProCook - Solihull
We appreciate your feedback on our kitchen utensils. We aim to offer quality products and understand your perspective on pricing, especially given current economic conditions.
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