I’ve bought off Procook before on line but this was my first time at one of their physical retail outlets. I shall definitely return - great experience, fantastic staff, friendly and knowledgeable.
Location
Switch locationUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
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See what reviewers are saying
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... See more
Company replied
Was looking for a new smaller dish to cook lasagna in. Noticed ProCook shop in Solihull, walked in for the first time. Very impressed with the enormous range of cookware on offer. Assistant approached... See more
The girl who served was great she was really happy, friendly and gave me all the info on how to care for the pan I purchased made light conversion and was genuinely lovely and really helpful. The pan... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, United Kingdom
4.9
Excellent
928 reviews
Asks customers to review
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Friendly staff
March 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent range and quality.ve a great range of products and…
Have a great range of products and excellent quality.
March 10, 2026
Reply from ProCook - Solihull
We appreciate you taking the time to share your positive experience with our excellent quality and great range of products!
The lady who helped us was incredibly…
The lady who helped us was incredibly knowledgable and helped us make a decision on which knives to buy. An absolute credit to your organisation.
March 5, 2026
Reply from ProCook - Solihull
We appreciate you sharing your experience. We're so happy to hear that our team member's knowledge helped you choose the perfect knives. It's great to know we're a credit to you.
Reply from ProCook - Solihull
We're happy to hear that you found the items you were looking for. Thank you for your purchase and for sharing your positive experience!
Reply from ProCook - Solihull
We appreciate your positive feedback regarding our perfect product and friendly service; we are so happy you enjoyed them!
Nice shop nice staff
March 4, 2026
Reply from ProCook - Solihull
We are so glad you enjoyed your visit and appreciate your kind words about our team and shop!
A really decent bread knife that makes…
A really decent bread knife that makes cutting a loaf effortless
March 1, 2026
Good service and great product
Good service and great products at reasonable prices. Really lovely helpful staff too
March 4, 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our service, products, prices, and staff.
Reply from ProCook - Solihull
We're happy to hear that you feel you received excellent value. Thank you for your positive feedback; we appreciate it.
I am a lady in my 80s and The young girls were…
I am a lady in my 80s and The young girls were so helpful l will certainly be back
March 2, 2026
Reply from ProCook - Solihull
We're so happy to hear that our team was helpful! We appreciate your kind words and look forward to seeing you again soon.
Good customer service and advice
February 27, 2026
Reply from ProCook - Solihull
We appreciate you sharing your feedback. We are so glad you had a good experience with our customer service and advice.
Ladies were great very helpful l will…
Ladies were great very helpful l will be definitely buying more products. Thank you.
February 26, 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy to hear that our team was helpful, and you'll be buying more products.
Lovely products
Lovely products. Very helpful and knowledgeable assistants and nice music in shop.
February 25, 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy to hear that you loved our products, staff, and music.
Girl in shop was lovely
Girl in shop was lovely, helpful and friendly.
Very informative
February 28, 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff lovely, helpful, and friendly.
Very helpful man served us in the…
Very helpful man served us in the Solihull
Advised us and showed us different types of knives
Pleased with the product
February 24, 2026
Reply from ProCook - Solihull
We appreciate you taking the time to share your experience! We're so glad to hear that the assistant in Solihull was helpful and showed you different types of knives. We're pleased you are happy with the product.
Good quality product
Product in stock, sales assistant very friendly and professional. Good quality item too
February 27, 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you needed and liked our service and quality.
Prices great .knife selection amazing
Prices great .knife selection amazing. Staff extremely helpful.
February 25, 2026
Reply from ProCook - Solihull
We appreciate you sharing your experience with us! We're so happy to hear that you found our prices great, knife selection amazing, and staff extremely helpful.
Reply from ProCook - Solihull
We're happy to hear that you found what you needed. Thank you for your feedback; we appreciate it!
Reply from ProCook - Solihull
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
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