This review is written by my wife. Wow what an amazing shop. I love everything about this place. It’s clean it has everything you need in it and they staff are so friendly and welcoming. I had a... See more
Location
Switch locationUnit 64, Clarks Village, BA16 0HN Street, GB
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See what reviewers are saying
We have bought from Procook for many years and have always being pleased with the products and service. We needed new frying pans and bought various options - non Procook. Disappointed with th... See more
Excellent service by very helpful assistant. My plates were beautifully wrapped to protect them until I got home and I’m very pleased with them.
Company replied
We needed a couple of items and found our previous range not available. A lovely member of staff helped, asking our needs and requirements and found a perfect replacement. So glad we had her advice as... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 64, Clarks Village, BA16 0HN, Street, United Kingdom
4.9
Excellent
1K reviews
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Our rotary cheese grater malfunctioned…
Our rotary cheese grater malfunctioned after a couple of weeks, returned it to the store - no argument or difficulty it was immediately replaced! What more could we ask!
January 11, 2026
Reply from ProCook - Street
We're happy to hear that the return process for the rotary cheese grater was smooth and easy. We appreciate you taking the time to share your positive experience with us!
Great Customer Service
Super helpful team who were also incredibly knowledgeable about the product.Staff also allowed time for us to consider product without pressure
January 11, 2026
Reply from ProCook - Street
We're so happy to hear that our team was helpful and knowledgeable, and that you had time to consider the product without feeling pressured. We appreciate your positive feedback!
Helpful staff and a well stocked store .
January 11, 2026
Reply from ProCook - Street
We appreciate your positive feedback! We are so happy to hear our staff was helpful, and that you liked our well-stocked store.
Reply from ProCook - Street
We appreciate your positive feedback. We are so happy to hear that you found our products good quality and our staff helpful and friendly.
The customer service was excellent
The customer service was excellent, I was asked by a lovely lady (young, dark hair) and she advised and served me. Not used the purchase yet.
January 7, 2026
Reply from ProCook - Street
We're happy to hear that you received excellent customer service. We appreciate you mentioning our staff member's helpful advice and service. Thank you for your positive feedback!
Very attentive and knowledgeable staff
Very attentive and knowledgeable staff.
A polite “can I help you in anyway “ was the greeting we had after we browsed.
We had made up our minds what we were after so all we needed was assistance in buying.
A nice relaxing experience.
January 7, 2026
Reply from ProCook - Street
We're happy to hear you found our staff attentive and knowledgeable. It's great to know you had a nice, relaxing experience and received the assistance you needed.
Very helpful
December 17, 2025
Reply from ProCook - Street
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Problem resolved hassle free
Ordered a glass item as a Xmas present online, however, when it arrived it was smashed to pieces. Concerned that I didn't have enough time to return and replace before Xmas, I went to the Clarkes Village store on 16th December at around 1800, where the lady running the shop was extremely helpful and understanding. Within 3 minutes, I was leaving the store with a brand new item, leaving the broken one with her. It was completely hassle free, and her customer service was the best I've received in a very long time.
December 16, 2025
Reply from ProCook - Street
We're glad to hear that the store representative was so helpful in resolving the issue with your order. We appreciate you taking the time to share your positive experience. Thank you!
Great value and customer service
December 15, 2025
Reply from ProCook - Street
We're glad you found great value, and we appreciate your recognition of our customer service! Thanks!
Reply from ProCook - Street
We appreciate you sharing that you received first-rate, friendly, and helpful service. We are so glad to hear it! Thank you.
Reply from ProCook - Street
We appreciate your positive feedback! We're so glad you enjoyed our great service and product.
Try helpful in store and wide range to…
Try helpful in store and wide range to choose from
December 14, 2025
Reply from ProCook - Street
We appreciate your positive feedback. We're so glad you were satisfied with our great customer service and your excellent enamel roasting tin.
Staff member was helpful and…
Staff member was helpful and knowledgeable about the product I was purchasing
December 16, 2025
Reply from ProCook - Street
We appreciate you sharing your experience with us! We're so happy to hear that our staff was helpful and knowledgeable about your purchase.
Reply from ProCook - Street
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Pleasant shop and clean
Pleasant shop and clean. Staff were a little over eager. I’d asked a price for an item which was more than I wanted to pay. When I completed my purchase. I noticed that the item had been added to my bill. I explained that I was asking the price and that I’d said I didn’t want it so the staff member refunded it. The other customers behind me didn’t seem impressed to have to wait.
December 13, 2025
Reply from ProCook - Street
We appreciate your feedback and are glad you found our shop pleasant. We're sorry about the over-eagerness and the billing error. We'll address this to improve our service and ensure a smoother experience for everyone.
I like this store and the products they…
I like this store and the products they sell. I get all my pots and pans from proCook. The salespeople are helpful but don't pressure you into making a purchase.
December 9, 2025
Reply from ProCook - Street
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The assistant was a very helpful and…
The assistant was a very helpful and friendly woman.
December 11, 2025
Reply from ProCook - Street
We are happy to hear that the assistant provided friendly and helpful support. We appreciate your positive feedback very much.
The staff were friendly and…
The staff were friendly and knowledgeable. A friend and myself bought exactly what we wanted
December 11, 2025
Reply from ProCook - Street
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were friendly and knowledgeable, and you bought what you wanted.
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