Excellent service by very helpful assistant. My plates were beautifully wrapped to protect them until I got home and I’m very pleased with them.
Company replied
Location
Switch locationUnit 64, Clarks Village, BA16 0HN Street, GB
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See what reviewers are saying
We have bought from Procook for many years and have always being pleased with the products and service. We needed new frying pans and bought various options - non Procook. Disappointed with th... See more
We needed a couple of items and found our previous range not available. A lovely member of staff helped, asking our needs and requirements and found a perfect replacement. So glad we had her advice as... See more
A really positive shopping experience. The staff are knowledgeable and honest about the performance of their equipment. We wanted to change the set on offer with different sized pans and the chap th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 64, Clarks Village, BA16 0HN, Street, United Kingdom
4.9
Excellent
1K reviews
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Friendly store with good choice of products
Needing some new kitchen utensils stopped into this branch. Helpful staff directed me to the right displays and let me know about a 3 for £10 offer.
April 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good “no pressure” sales assistant…
Very good “no pressure” sales assistant knowledgeable and helpful. Able to help me choose which item met my ret.
April 11, 2026
Reply from ProCook - Street
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our sales assistant was knowledgeable and helpful to you.
Fri3mendly helpful knowledgeable staff
April 8, 2026
Reply from ProCook - Street
We appreciate you letting us know our staff was friendly, helpful, and knowledgeable; it means a lot to our team.
Great experience
Great customer service and a great range of products. Staff are very well trained and can advise on products.
April 2, 2026
Reply from ProCook - Street
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received great customer service and found our staff helpful.
Reply from ProCook - Street
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Reply from ProCook - Street
We appreciate your feedback and apologize for the long wait. We will consider staffing adjustments.
Reply from ProCook - Street
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
New knife blockCoustomer service was great and were…
Coustomer service was great and were very knowledgeable.
March 30, 2026
Just nice to deal with.
April 1, 2026
Reply from ProCook - Street
We appreciate you taking the time to let us know that you had a nice experience dealing with us.
Love my new pans
Love my new pans!
Great service as always. Good choice. Better than competitors.
March 29, 2026
Friendly Staff
Lovely clean shop. Reasonably priced. Lovely friendly and helpful staff. Around the till could be less cluttered but lots of shops seem to do this now.
March 29, 2026
Products are really good
Products are really good, just think the chap serving customers at Clark’s Village could do with being a bit more of a people person, talk about no personality.
April 1, 2026
Lovely pasta bowls
Great new pasta bowls. More choice of colours would be even better. Good size, not too big. Staff at Street very helpful.
March 27, 2026
Reply from ProCook - Street
We're glad you enjoyed the new pasta bowls and found the size suitable. We appreciate your feedback regarding more color choices, which we'll consider. We're also happy the staff were helpful!
Reply from ProCook - Street
We appreciate you sharing that we have the product you required and that our staff was friendly and helpful!
Everyone inside the store was extremely…
Everyone inside the store was extremely helpful
March 22, 2026
Reply from ProCook - Street
We appreciate you sharing your positive experience with our good quality products and reasonable prices; it means a lot to our team.
Great service, great products
Already have ProCook pans and kitchen utensils at home, looking for a new pan so we visited the store while in Street. Picked up a pan, oven gloves and a new dish. Great service and warranty explanation.
March 24, 2026
Reply from ProCook - Street
We're happy to hear that you found what you were looking for during your visit to our Street store. It's great to know that you received excellent service and a clear warranty explanation. Thank you for your positive feedback!
helpful and friendly staff
helpful and friendly staff, and a great choice of products in store.
I bought the professional, oven safe, frying especially to make tart tatin, and I must say it performed very well. The non-stick coating worked very well; just a matter now of seeing how long it will last.
March 19, 2026
Reply from ProCook - Street
We're happy to hear that you found our staff helpful and friendly and that you appreciated the great product selection. We appreciate your feedback on the oven-safe frying pan, especially for making tart tatin. Thank you!
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