Excellent service by very helpful assistant. My plates were beautifully wrapped to protect them until I got home and I’m very pleased with them.
Company replied
Location
Switch locationUnit 64, Clarks Village, BA16 0HN Street, GB
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See what reviewers are saying
We have bought from Procook for many years and have always being pleased with the products and service. We needed new frying pans and bought various options - non Procook. Disappointed with th... See more
We needed a couple of items and found our previous range not available. A lovely member of staff helped, asking our needs and requirements and found a perfect replacement. So glad we had her advice as... See more
A really positive shopping experience. The staff are knowledgeable and honest about the performance of their equipment. We wanted to change the set on offer with different sized pans and the chap th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 64, Clarks Village, BA16 0HN, Street, United Kingdom
4.9
Excellent
1K reviews
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helpful and friendly staff
helpful and friendly staff, and a great choice of products in store.
I bought the professional, oven safe, frying especially to make tart tatin, and I must say it performed very well. The non-stick coating worked very well; just a matter now of seeing how long it will last.
March 19, 2026
Reply from ProCook - Street
We're happy to hear that you found our staff helpful and friendly and that you appreciated the great product selection. We appreciate your feedback on the oven-safe frying pan, especially for making tart tatin. Thank you!
Went to Clarks village
Went to Clarks village, to change a top saw procook I popped in the chap was so helpful, suggested i buy the set as I would only end up paying £20 more, bargain, I've used them twice great product
March 12, 2026
Reply from ProCook - Street
We're glad you enjoyed your experience at Clarks Village! It's great to hear that our team member was so helpful and that you are happy with your purchase. Thank you for your positive feedback!
Saute pan.
Sales man not very hands on and helpful.Wasn't forth coming with the full range of pans available.Kept disappearing and I had to keep looking for him.Usually much better help and advice given.
March 18, 2026
Reply from ProCook - Street
We appreciate your feedback and are sorry our service did not meet expectations. We will address your concerns to improve our customer support and ensure a better experience in the future.
The young lady who served me was so…
The young lady who served me was so helpful and friendly, it was a pleasure being in the store with her. She obviously enjoyed her job.
March 15, 2026
Reply from ProCook - Street
We appreciate you sharing your positive experience! We're so happy to hear that our staff made your visit a pleasure. It's great to know her friendliness stood out.
Reply from ProCook - Street
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our products, price, and staff.
Went above and beyond to help
Very helpful, we knew what we wanted and they helped us find it. Gave is different options. Very polite and friendly.
March 9, 2026
Reply from ProCook - Street
We appreciate your positive feedback! We're happy to hear you found our service helpful and received good advice.
Staff are very polite and helpful
Staff are very polite and helpful. You can browse freely, but the sales assistant is happy to help.
March 8, 2026
Reply from ProCook - Street
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff polite and helpful during your visit.
Reply from ProCook - Street
We appreciate you letting us know our staff was helpful and answered your questions; it means a lot to our team.
Great selection of kitchenware…
Great selection of kitchenware competitively priced. I bought another Elite Forged pan which are incredibly robust and totally non stick. Well worth the money!
March 7, 2026
Reply from ProCook - Street
We're so happy to hear you found a great selection of competitively priced kitchenware. It's great to know you find the Elite Forged pan robust and non-stick and that it's worth the money!
Good customer service
March 1, 2026
Staff was very helpful and…
Staff was very helpful and knowledgeable of all the products making it easy for me to find exactly what I needed . Really like the shop will definitely go back
February 28, 2026
Reply from ProCook - Street
We're happy to hear that our staff's knowledge and helpfulness made it easy to find what you needed. We're glad you like our shop and look forward to your return!
Helpful staff
The staff were most helpful with information regarding my enquiry and also in getting a chair for my husband who has difficulty standing too long.
March 5, 2026
Reply from ProCook - Street
We're glad you found our staff helpful and accommodating regarding your enquiry and your husband's needs. Thank you for your positive feedback; we appreciate it.
The staff member who served us was…
The staff member who served us was berry friendly and helpful let us look at the product before buying and told us all the options available
March 1, 2026
Reply from ProCook - Street
We're so happy to hear that our staff member was friendly and helpful, and that you were able to explore the available options. We appreciate your great feedback!
Very helpful knowledgeable staff good…
Very helpful knowledgeable staff good range of products
March 1, 2026
Reply from ProCook - Street
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our helpful staff and product range.
Good customer service
The member of staff knew exactly what I was looking for. He showed me 3 alternatives and, after asking me a couple of questions, made a recommendation as to which of the 3 would suit my needs the best. I followed his advice.
February 27, 2026
Reply from ProCook - Street
We're happy to hear that the staff member was helpful in understanding your needs and providing suitable options. We appreciate you following their advice and your positive feedback!
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