Excellent service by very helpful assistant. My plates were beautifully wrapped to protect them until I got home and I’m very pleased with them.
Company replied
Location
Switch locationUnit 64, Clarks Village, BA16 0HN Street, GB
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See what reviewers are saying
We have bought from Procook for many years and have always being pleased with the products and service. We needed new frying pans and bought various options - non Procook. Disappointed with th... See more
We needed a couple of items and found our previous range not available. A lovely member of staff helped, asking our needs and requirements and found a perfect replacement. So glad we had her advice as... See more
A really positive shopping experience. The staff are knowledgeable and honest about the performance of their equipment. We wanted to change the set on offer with different sized pans and the chap th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 64, Clarks Village, BA16 0HN, Street, United Kingdom
4.9
Excellent
1K reviews
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Reply from ProCook - Street
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Good quality products and always a…
Good quality products and always a friendly service
February 22, 2026
Reply from ProCook - Street
We appreciate your positive feedback on our good quality products and friendly service; we are so happy you are pleased!
Reply from ProCook - Street
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
The staff are very helpful and…
The staff are very helpful and accommodating to listen and guide you with your purchase.
February 22, 2026
Reply from ProCook - Street
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and accommodating during your purchase.
A well stocked shop with extremely helpful staff.
The shop staff were absolutely lovely. So helpful, nothing was too much trouble. The store was beautifully clean & well stocked. I managed to get everything I needed. Thank you for a great shopping experience.
February 26, 2026
Reply from ProCook - Street
We're happy to hear that our shop staff were so helpful and accommodating! It's great to know you found the store clean, well-stocked, and that you got everything you needed. Thank you for your positive feedback!
The products are excellent 😊
The products are excellent 😊. The service was faultless 😊. I would definitely buy from Pro Cook again 😊
February 20, 2026
Reply from ProCook - Street
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that you find our products excellent and the service faultless!
Cooking Trays
Bought a set of cooking trays - well made, ceramic, we felt really good quality and value
February 23, 2026
Reply from ProCook - Street
We're happy to hear that you find our cooking trays well-made, ceramic, and of good quality and value. Thank you for your positive feedback!
Reply from ProCook - Street
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Street
We appreciate you letting us know about the great service; it means a lot to our team that you are happy.
Helpful assistant who answered all my…
Helpful assistant who answered all my questions. Very polite & friendly.
February 20, 2026
Reply from ProCook - Street
We appreciate you taking the time to leave us this great review! We're so happy to hear that our assistant was polite, friendly, and helpful.
Reply from ProCook - Street
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The extensive range of kitchen knives…
The extensive range of kitchen knives from which to choose I managed to get a 5" knive for a fantastic price made from the best CrMo material 😀
February 19, 2026
Reply from ProCook - Street
We're happy to hear that you found a fantastic 5" knife at a great price from our extensive range. We appreciate your positive feedback regarding the CrMo material!
The staff were very helpful and gave us…
The staff were very helpful and gave us good advice. Hence making a puchase .
February 19, 2026
Reply from ProCook - Street
We're happy to hear that our staff were so helpful and provided great advice! Thank you for your purchase and positive feedback.
Simply bought a sieve
Simply bought a sieve, finished nicely round the edge, exactly what I needed.
February 15, 2026
Reply from ProCook - Street
We're happy to hear that our sieve meets your needs with its quality finish. Thank you for sharing your positive experience with us!
I nice store to look around,as I love…
I nice store to look around,as I love kitchen equipment
February 14, 2026
Reply from ProCook - Street
We appreciate you taking the time to leave us this great review! We're so happy you enjoy looking around our store and kitchen equipment.
All very straightforward
All very straightforward. I went into the shop, chose some products and paid for them.
February 17, 2026
Very friendly and informative
Very friendly and informative, no pressure to purchase. Fare price for top of the range pans.
February 15, 2026
Reply from ProCook - Street
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and informative and liked our prices.
Small but good store allround
Helpful assistant, good display of various crockery cooking + kitchenware. Overall small but great shop.
February 15, 2026
Reply from ProCook - Street
We appreciate you sharing your thoughts! We're so happy to hear that you found our assistant helpful and liked our shop's display and selection.
I have already left
I have already left, recently, an excellent review on Trustpilot, re 11/02/26. I don't think I need to do it twice.
February 11, 2026
Reply from ProCook - Street
We appreciate you taking the time to share your experience, and we're glad you enjoyed it enough to leave a review on Trustpilot. Thank you for your support!
Great customer service in Street…
Took in faulty appliance to the Street store. It was exchanged quickly with no fuss. The person dealing with the issue could not have been more helpful.
Have bought quite a few items from Procook and this is the first one that has had any fault, so was wondering how it would be handled. Very impressed that the issue was handled so well.
February 11, 2026
Reply from ProCook - Street
We're happy to hear that the exchange at our store was quick and easy. We appreciate you sharing your experience and are glad the issue was handled so well. Thank you for your positive feedback and continued support.
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