Excellent service by very helpful assistant. My plates were beautifully wrapped to protect them until I got home and I’m very pleased with them.
Company replied
Location
Switch locationUnit 64, Clarks Village, BA16 0HN Street, GB
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See what reviewers are saying
We have bought from Procook for many years and have always being pleased with the products and service. We needed new frying pans and bought various options - non Procook. Disappointed with th... See more
We needed a couple of items and found our previous range not available. A lovely member of staff helped, asking our needs and requirements and found a perfect replacement. So glad we had her advice as... See more
A really positive shopping experience. The staff are knowledgeable and honest about the performance of their equipment. We wanted to change the set on offer with different sized pans and the chap th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 64, Clarks Village, BA16 0HN, Street, United Kingdom
4.9
Excellent
1K reviews
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Great customer service at Clarks Village Pro Cook Store
I took in some Non-Stick pans that I had bought from them several months ago. The Non-Stick was not working. To my surprise, the manager (quite possibly called Daniel) was happy to exchange these and to set their cost against a pair of slightly more expensive stainless steel pans. Good service, considering I had had the unsatisfactory pans for some considerable time.
February 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unacceptable customer service!
We bought a set of cookware from their shop in Street. The cashier offered to put the rather bulky box behind the counter until we had finished shopping. My husband collected it later & took it back to the car. Unfortunately, I didn’t look at it until I was having guests for Sunday lunch & thought I would use them. To my horror, on unpacking the box I discovered a knife set instead!
We called the shop who said they couldn’t help until Monday.
On duly calling Monday morning & relaying the fiasco the customer service lady said she’d get back to us, which of course, she didn’t!
We have now been told to either travel to Bath or wait 2 or 3 weeks for delivery.
Both these options are unacceptable, as it was their mistake by giving us the wrong package so they should rectify it as soon as possible!
Provided Procook with details as requested but still haven’t received a solution!
February 4, 2026
Unprompted review
Reply from ProCook - Street
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Haven't bought pans in years
Haven't bought pans in years. Got some good advice in shop with my purchase and fantastic deal. Plenty of choice, worth the visit. Definitely recommend 👌
February 8, 2026
Efficient service , very friendly customer service
Efficient delivery with good quality products.
January 29, 2026
Friendly and helpful staff
February 5, 2026
Polite salespeople showed offer on offer
February 5, 2026
Found what I needed easy
January 30, 2026
Reply from ProCook - Street
We're happy to hear that you easily found what you needed. Thank you for your feedback; we appreciate it.
Above and beyond
The staff couldn't have been more helpful, I wanted a new saucepan to match my others but the lid style had changed, but they went and found me the one that matched mine and swapped it over. Polite and friendly.
February 2, 2026
Perfect service …
Staff member was very friendly and helpful, a credit to the company
January 28, 2026
Reply from ProCook - Street
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was friendly and helpful.
Great customer service
The staff member who assisted us was brilliant...even checking the recent delivery to check if an item we wanted was on it which it was
We had a gift voucher and she was very patient when we kept asking how much we had left..we ended up overspending
We have shopped there before and will again
January 27, 2026
Reply from ProCook - Street
We're happy to hear that our staff member was so helpful and patient while assisting you! We appreciate your continued patronage and look forward to seeing you again.
Reply from ProCook - Street
We appreciate you letting us know our staff was helpful and knowledgeable! We are so happy to hear it.
The cashier could not have been more…
The cashier could not have been more friendly if she tried.
I enjoy a shopping experience where I am not attacked as soon as my foot is in the door but people are available if I need them……that’s this store.
January 24, 2026
Reply from ProCook - Street
We're happy to hear that you enjoyed your shopping experience. It's great to know our team provided the perfect balance of friendliness and helpfulness. Thank you for your positive feedback!
I had a production fault on a baking…
I had a production fault on a baking tin I bought recently. The staff looked up my purchase and very quickly gave me options and I was pleased to agree to a replacement as the roasting tin was so useful. The staff were very pleasant and helpful.
January 23, 2026
Reply from ProCook - Street
We're happy to hear that our staff quickly resolved the issue with your baking tin. We appreciate your feedback and are so glad you found the replacement useful and our team helpful!
Very approachable?manager
Very approachable?manager. Questions answers, choices offered. Easy transaction. Thank you
January 21, 2026
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