What a great shop for everything you could need in your kitchen! My purchase this time was scissors which easily come apart for a complete clean of all surfaces instead of leaving ‘trapped food in t... See more
Company replied
Location
Switch locationUnit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There was a problem with my original purchase. After a call to the Trafford Centre store this was quickly addressed by Dean who arranged for a replacement to be sent to my home address. This arrived f... See more
The store was well stocked for it's limited size. The staff were pleasant and attentive without being pushy. The prices were reasonable and the items looked well made.
Great experience in Procook at the Trafford Centre. We were looking for pans and had little idea. Scarlett took time to patiently and clearly explain the differences between the different types of p... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA, Manchester, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful staff
July 6, 2026
Reply from ProCook - Trafford
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
In store experience
Visited the store especially for a product I’ve had my eye on for a while, store was nice and clean and I was able to find what I wanted pretty quickly. The store member even gave me some good advice on the best way of using the product, going above and beyond. Great service!
July 4, 2026
Reply from ProCook - Trafford
We're so pleased you had a great experience in our store and found the product you were looking for quickly! It's wonderful to hear our team member provided excellent service and helpful advice.
Staff were very helpful and polite
July 2, 2026
Reply from ProCook - Trafford
We are so pleased to hear that our team provided you with such a positive experience. Your kind words are greatly appreciated!
Pro Cook Trafford Centre Excellent…
We went to the Pro Cook in the Trafford Centre and needed help with purchasing kitchen knives. Richard, who served us, was excellent and we made several purchases. Delighted with the service.
June 23, 2026
Reply from ProCook - Trafford
We're delighted you received excellent assistance at our Trafford Centre store and were pleased with your purchases. Thank you for your kind feedback!
Reply from ProCook - Trafford
We appreciate your positive feedback!
Nice welcoming staff and a bright clean…
Nice welcoming staff and a bright clean well laid out store. Lots of choice and options. Excellent shopping experience.
June 20, 2026
Reply from ProCook - Trafford
We're so happy you enjoyed our welcoming staff, clean store, and wide selection! We appreciate your kind words about your excellent shopping experience.
Helpful and thoughtful staff.
June 15, 2026
Reply from ProCook - Trafford
We appreciate your kind words.
Reply from ProCook - Trafford
We are so glad you enjoyed our quality goods and great service. Thank you for your kind words!
Quality stuff
I’m so happy with the product good size grill now I can make my steak for all family.
June 12, 2026
Reply from ProCook - Trafford
We're so happy you found the perfect grill size for your family steaks! Enjoy!
Polite smart assistants.
May 26, 2026
The three knives were a good price
The three knives were a good price. They seem to be ok at the moment. However the largest knife when we took it out of the box didn't have the protective slide on cover on it.
June 8, 2026
Reply from ProCook - Trafford
We appreciate your feedback on the knives. We are concerned to hear about the missing protective cover on the largest knife. We are looking into this issue.
Helpful and efficient staff
Easy to find items wanted, helpful and efficient staff at the till point happy to help. Very polite staff too
June 3, 2026
Usually good shopping experience - extremely helpful staff and I love the knives
I needed chefs knives and did a lot of research and it led me to Procook. I wanted the Nihon X50 - it suits my sense of style, has good steel and isn’t priced to the point where I’m scared to use it - they are wonderful.
The guy in the shop was great - he answered all of my questions patiently, he got the knives out of the cases for me to hold - the weight and balance and feel of them is really important to me.
And when I was ready to buy, he looked at my selection of 4 knives and worked out that a set of 5 was cheaper - and he would swap away the knife I didn’t want for one I did.
I missed the bank holiday weekend 20% off sale - but this set had 20% anyway!
My only problem was that I saw the coffee machine when i was in the shop and I missed the 20% off on that. The next time Procook do a sale, that bad boy is coming home with me.
May 29, 2026
Unprompted review
Great selection of chef’s knives for a…
Great selection of chef’s knives for a range of budgets. Helpful and friendly staff. The store was laid out in such a way that it was easy to find what we were looking for but also had some nice surprise little gems we’d not considered.
Will definitely be back.
June 1, 2026
Very Helpful
June 3, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.