We have bought previously from to cook when replacing kitchen knives, never bought these products before but realised what we were missing. Very pleased with all products chosen and still performing... See more
Location
Switch locationUnit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a great shop for everything you could need in your kitchen! My purchase this time was scissors which easily come apart for a complete clean of all surfaces instead of leaving ‘trapped food in t... See more
Company replied
There was a problem with my original purchase. After a call to the Trafford Centre store this was quickly addressed by Dean who arranged for a replacement to be sent to my home address. This arrived f... See more
The store was well stocked for it's limited size. The staff were pleasant and attentive without being pushy. The prices were reasonable and the items looked well made.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA, Manchester, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Usually good shopping experience - extremely helpful staff and I love the knives
I needed chefs knives and did a lot of research and it led me to Procook. I wanted the Nihon X50 - it suits my sense of style, has good steel and isn’t priced to the point where I’m scared to use it - they are wonderful.
The guy in the shop was great - he answered all of my questions patiently, he got the knives out of the cases for me to hold - the weight and balance and feel of them is really important to me.
And when I was ready to buy, he looked at my selection of 4 knives and worked out that a set of 5 was cheaper - and he would swap away the knife I didn’t want for one I did.
I missed the bank holiday weekend 20% off sale - but this set had 20% anyway!
My only problem was that I saw the coffee machine when i was in the shop and I missed the 20% off on that. The next time Procook do a sale, that bad boy is coming home with me.
May 29, 2026
Unprompted review
Great selection of chef’s knives for a…
Great selection of chef’s knives for a range of budgets. Helpful and friendly staff. The store was laid out in such a way that it was easy to find what we were looking for but also had some nice surprise little gems we’d not considered.
Will definitely be back.
June 1, 2026
Very Helpful
June 3, 2026
Love this shop
Love this shop. Staff were lovely and even helped me to the car with my purchases. Excellent customer service with no cross selling - a real pleasure
June 4, 2026
Helpful staff
Really helpful staff in the shop in the Trafford centre
The guy made it really easy to purchase and was immaculately wrapped.
Its been awhile since we have had service like that, they are a credit to you
June 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Trafford
We appreciate your positive feedback! We are so glad our help was valuable to you.
Reply from ProCook - Trafford
We appreciate your kind words.
Reply from ProCook - Trafford
We appreciate your positive feedback!
Excellent cook shop.
Needed some more cookware, visited the Trafford Store. Assistant was really helpful and gave us advice on what we needed. Prices really reasonable and everything made of good quality. Very happy with recent purchases. Will be buying from here again.
May 29, 2026
Reply from ProCook - Trafford
We're so glad you had a positive experience at our Trafford store! It's wonderful to hear our assistant was helpful and that you're happy with the quality and reasonable prices of your new cookware. We appreciate your kind words and look forward to your next visit!
The salesperson was very friendly and…
The salesperson was very friendly and knowledgeable. He helped us with factual advice so we could make our decision
May 25, 2026
Reply from ProCook - Trafford
We appreciate you taking the time to leave us this wonderful review! We're so happy our salesperson was friendly and helpful.
Great shop we recommend to others
May 20, 2026
Reply from ProCook - Trafford
We're happy to hear that. We appreciate your kind words and recommendation.
Reply from ProCook - Trafford
We're so glad you find our pan versatile, useful, and practical! Thank you for your feedback.
Great choice
Such a good range of products that I always buy more than I’ve gone in store for. Staff are always really approachable and helpful
May 21, 2026
Reply from ProCook - Trafford
We're so glad you appreciate our product range and find our staff approachable and helpful. Thank you for your wonderful feedback!
No fuss
No fuss, found what I wanted, bought it, it works great and looks great. Thank you
May 20, 2026
Reply from ProCook - Trafford
We're so glad you found what you needed and are happy with your purchase! Thank you for your wonderful feedback.
Reply from ProCook - Trafford
We're so pleased you enjoyed our staff's helpfulness and product knowledge!
Great shop with an array of products
Great shop with an array of products I never knew I needed. Very appealing display and reasonable pricing. Will be back
May 20, 2026
Reply from ProCook - Trafford
We're so happy you enjoyed our array of products and appealing displays! We appreciate your kind words and look forward to your next visit.
Good selection of stuff at decent prices
May 16, 2026
Reply from ProCook - Trafford
We appreciate your kind words about our selection and prices.
Reply from ProCook - Trafford
We're so glad you enjoyed our efficient staff, item selection, and fair prices! We appreciate your kind words.
Excellent eco non-stick frying pan
I bought an eco non-stick frying pan to replace my very worn out pan, and have been really happy with it. It cooks the food efficiently and is still clean as a whistle after washing up. Definitely a good buy.
May 14, 2026
Reply from ProCook - Trafford
We're so glad to hear you're happy with your new eco non-stick frying pan! It's wonderful that it cooks efficiently and is easy to clean. We appreciate your positive feedback!
Friendly knowledgeable staff
Friendly knowledgeable staff, who could answer any questions and give further advice and tips on using and looking after the pans.
May 18, 2026
Reply from ProCook - Trafford
We appreciate you taking the time to leave us this wonderful review! We're so happy our staff was friendly and knowledgeable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.