ProCook - Truro Reviews 

959
TrustScore 5 out of 5

4.9

2-3 Pydar Street, TR1 2AR Truro, GB


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Rated 5 out of 5 stars

Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... See more

Company replied

Rated 5 out of 5 stars

The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... See more

Rated 5 out of 5 stars

We were greeted with a lovely cheerful welcome. We explained what we were looking for. We received lots of advice and were shown a full range of products. Then we were left to investigate the range.... See more

Company replied

Rated 5 out of 5 stars

Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices a... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • 2-3 Pydar Street, TR1 2AR, Truro, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

959 reviews

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4.9

All reviews

(959)

25,003 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. Jo’s customer service was so brilliant, funny and professional. The knife demo was very informative and helped us pick the right knives for us. The selection and quality of products is absolutely amazing and the value is great. We were also offered to pick up our purchases later in our car so we didn’t have to carry them all around Truro. 100% will be back for more. Couldn’t be happier.

February 16, 2026
Unprompted review
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Reply from ProCook - Truro

We're happy to hear that you had such a fantastic experience! It's wonderful that the customer service and knife demo were so helpful. We appreciate your positive feedback regarding the quality and value of our products, and the offer to assist with your purchases.

Rated 5 out of 5 stars

Great shop, super staff and best buys

Great advice in the shop and fantastic to hear I didn’t need to carry purchase to car park some distance away.
Home delivery free , on time and in good order. Very happy with the performance of my new mixer. An all round great experience once again!

February 6, 2026
ProCook - Truro logo

Reply from ProCook - Truro

We're happy to hear you received great advice in the shop and appreciated our home delivery service. It's great to know you're happy with your new mixer. We appreciate your positive feedback!

Rated 5 out of 5 stars

Make shopping an enjoyable experience.

Very helpful staff,, polite, approachable and quick to assist me in locating what I was searching for. Well informed re products. Wrapped my purchases carefully and offered assistance with larger items.

February 13, 2026
ProCook - Truro logo

Reply from ProCook - Truro

We're happy to hear that our staff was helpful, polite, and quick to assist you in finding what you needed. It's great to know they were well-informed and carefully wrapped your purchases. Thank you!

Rated 5 out of 5 stars

I visited the Pro Cook Truro store in Cornwall

I visited the Truro store in Cornwall. I had the best service from a member of staff that assessed what we were looking for and which particular product would best meet my needs. I then selected some knives
I was able to try different knives. Take my time with no sales pressure.
It made a refreshing change. The staff were so knowledgeable about the products in store

February 11, 2026
Rated 5 out of 5 stars

Great experience

Good product, good price and excellent service from staff who know what they are selling.

February 12, 2026
ProCook - Truro logo

Reply from ProCook - Truro

We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our product, price, and knowledgeable staff.

Rated 5 out of 5 stars

Excellent, pleasant and knowledgeable service.

The staff in the Truro store are excellent, and very knowledgeable. It is a pleasure to shop there.

February 7, 2026
ProCook - Truro logo

Reply from ProCook - Truro

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our staff knowledgeable and that you enjoy shopping with us.

Rated 5 out of 5 stars

Love this place

Love this place, great products and great value. I have a large selection of Cast iron and stainless steel pans from here and the quality is outstanding. The Professional range of knives are exceptional quality, good weight, well balanced and hold their edge well. The staff are incredibly helpful and friendly and certainly know what they are talking about, never pushy and don't try to sell you something you don't need. Highly recommend

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic staff

Products are always great and good value for money but the member of staff who helped me was the friendliest and most helpful I have ever come across. Sadly I didn’t get her name to publicly recognise her, but I promise, if you go in you will recognise her in person instantly 😀

February 10, 2026
Rated 5 out of 5 stars

Lovely trip to Truro

The staff member that served us was very knowledgeable and extreemly helpful. She made the experience really enjoyable. We were not rushed and felt very looked after. Thank you

February 7, 2026
Rated 5 out of 5 stars

Popped in for a look around.

We popped into ProCook at Truro for a look around.
We brought some very cheap place mats.
We had a question about a product and started talking to the Manageress.
She was so helpful and informative and went above and beyond in helping us.
The other members of Staff were also friendly and helpful.
Lovely Shop with Excellent Staff.

February 8, 2026
Rated 5 out of 5 stars

Excellent quality

Excellent quality saucepans and frying pans with brilliant guarantees the after service is brilliant highly recommend their shop
I’ve also had brilliant cutting knives all their stuff is high quality with high quality service and guarantees

February 3, 2026

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