Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... See more
Company replied
Location
Switch location2-3 Pydar Street, TR1 2AR Truro, GB
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See what reviewers are saying
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... See more
We were greeted with a lovely cheerful welcome. We explained what we were looking for. We received lots of advice and were shown a full range of products. Then we were left to investigate the range.... See more
Company replied
Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices a... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
2-3 Pydar Street, TR1 2AR, Truro, United Kingdom
4.9
Excellent
959 reviews
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Good Experience in ProCook
Really good experience in ProCook. The staff were friendly and helpful giving advice and options on the item I wanted to buy. I needed some new kitchen knives and am very happy with them.
January 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The customer service agent in the store…
The customer service agent in the store was professional polite and helpful. She did not over sell me something that did not suit my needs. She was wonderful.
January 26, 2026
Reply from ProCook - Truro
We appreciate you taking the time to leave us this great review! We're so happy to hear that the agent was professional, polite, and helpful and didn't oversell.
Reply from ProCook - Truro
We appreciate you letting us know our service was friendly and helpful; it means a lot to our team.
Very helpful and professional service
Very helpful and professional service, a joy to deal with
January 29, 2026
Reply from ProCook - Truro
We appreciate you sharing that our service was professional and helpful. We're so happy you enjoyed your experience dealing with us!
Reply from ProCook - Truro
We appreciate you letting us know the lady was friendly and helpful; it means a lot to our team.
Fab shop for those who cook and those who eat!
ProCook has a great range of food/cooking inspired equipment at reasonable prices. The shop was laid out well, everything was easy to find and the shop assistant was lovely, very friendly and helpful.
January 22, 2026
Reply from ProCook - Truro
We're happy to hear you found a great range of cooking equipment at reasonable prices. It's great to know the shop layout was helpful and that our shop assistant was friendly.
Staff are always so lovely and helpful…
Staff are always so lovely and helpful in store
January 21, 2026
Reply from ProCook - Truro
We appreciate your positive feedback; we are so happy you find our staff lovely and helpful in our store!
Lovely friendly helpful staff
January 22, 2026
Reply from ProCook - Truro
We appreciate you letting us know our staff was lovely, friendly, and helpful; it means a lot to our team.
Always an enjoyable experience to visit
The shop is beautifully laid out with plenty of room to move around and view items for sale.
The staff always seem cheerful and are all friendly and helpful.
January 23, 2026
Really friendly and helpful staff!
January 14, 2026
Reply from ProCook - Truro
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Reply from ProCook - Truro
We appreciate you letting us know our staff are helpful and friendly. We're so happy you had a positive experience with our team.
Product arrived late and smelled of damp
January 14, 2026
Reply from ProCook - Truro
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Mixed feelings this time around.
Store is lovely and beautifully laid out and staff try to be helpful. However on this occasion, we new more about the products (coated frying pans) than your customer representative did and she gave us incorrect advise that varied from your web site and the guides on the pans. Also there was clearly a language barrier which didn't help as she didn't understand that electric hobs other than induction exist.
January 17, 2026
Reply from ProCook - Truro
Thank you for your review, we will pass your comments over to the store.
Very knowledgeable staff very helpful…
Very knowledgeable staff very helpful and friendly only went in for one knife came out with two
January 18, 2026
Lovely organised and clean space to…
Lovely organised and clean space to shop in. Nicely set out displays and friendly helpful staff. Good quality choice of items. Regular on sale products.
January 17, 2026
The lady on the till was professional
The lady on the till was professional, helpful and friendly
January 16, 2026
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