Welcomed nice and polite way and asked if I need any help. When I said I was just browsing, she just let me alone and that was most appreciated. I bought a few small things, which I was not going to b... See more
Company replied
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Excellent service which I have always had at the Watford Branch. Plus Diana the young lady that served us, was friendly and extremely helpful in showing how the product worked and making enquiries... See more
Remi and her colleague was a great help , found me more suitable pans that are nonstick and swapped all my current ones which I've had nothing but trouble with because of the absence of a non stick co... See more
I am torn between two different procook cookware sets and ended up returning both because I need more time to figure out what’s right for our kitchen. The staff at the Watford store were so nice, pati... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 7, Lower Mall, Atria Watford, WD17 2UB, Watford, United Kingdom
- 01923 963099
4.7
Excellent
380 reviews
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A treasure box
Welcomed nice and polite way and asked if I need any help. When I said I was just browsing, she just let me alone and that was most appreciated. I bought a few small things, which I was not going to but there was a good selection I liked and I enjoyed my time in the shop.
May 22, 2026
Reply from ProCook - Watford
We're so glad you felt welcomed and appreciated being able to browse at your leisure. It's wonderful that you found a good selection and enjoyed your time with us!
Reply from ProCook - Watford
We're so glad you enjoyed our products and helpful staff!
Good service
May 24, 2026
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Wonderful staff
Everything really clearly displayed in the shop but more importantly the lady staff member was lovely and very helpful.
May 22, 2026
Reply from ProCook - Watford
We're so happy to hear you found our displays clear and our staff member helpful. We appreciate your wonderful feedback!
Your staff in the store have no…
Your staff in the store have no customers focus, if customer asked questions they don’t bother to answer in good manner, you can drive more sales by having approachable and helpful mindset staff on the floor. Your staff in the store didn’t even bother to answer my question.
May 10, 2026
Reply from ProCook - Watford
We appreciate you sharing your experience. We are concerned to hear about the unhelpful interaction with our staff and will address this internally to improve our customer service.
Store is well stocked with quality…
Store is well stocked with quality products.
Staff are knowledgeable on the products and always helpful
May 11, 2026
Reply from ProCook - Watford
We're so glad you found our store well-stocked with quality products and our team knowledgeable and helpful. Thank you for your kind words!
The shears which I bought twice and…
The shears which I bought twice and exchanged also, are good enough for house work and not for kitchen. Kindly write about the use of shears when displayed in the shops.
May 6, 2026
Reply from ProCook - Watford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
On both my visits the staff very…
On both my visits the staff very friendly and helpful
April 24, 2026
Reply from ProCook - Watford
We appreciate you letting us know our staff was friendly and helpful during your visits; it means a lot to our team.
Reply from ProCook - Watford
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Really helpful young lady spent time…
Really helpful young lady spent time explaining knives
April 9, 2026
Reply from ProCook - Watford
We appreciate your feedback! We're so happy to hear that you found our service helpful, especially with the knives explanation.
The staff was very helpful
The staff was very helpful. Product quality is really good but the guarantee that makes it more purchasable.
Overall a very good experience!
April 12, 2026
Reply from ProCook - Watford
We appreciate you sharing your experience! We're happy to hear that our staff was helpful and that you found the product quality and guarantee valuable.
Reply from ProCook - Watford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Reply from ProCook - Watford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Good value for money
Good value for money
But does everything have to be made/assemble in China ?
March 30, 2026
Reply from ProCook - Watford
We're glad you found it a good value. We appreciate your feedback regarding the manufacturing origin of our products and will consider it.
Staff were very helpful
March 26, 2026
Very helpful staff
March 29, 2026
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
What grind
The grinders look lovely but they didn’t grind properly, so I took them back for a refund.
March 20, 2026
Reply from ProCook - Watford
We regret the grinders did not meet expectations and appreciate you returning them. We'll investigate this issue to improve our products.
Reply from ProCook - Watford
We're glad you found our service and product knowledge helpful. Thank you for your positive feedback; we appreciate it!
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