I've been looking for ages for a lid to fit various size frying pans. Remi the assistant at the Harlequin store in Watford was so helpful and friendly, she knew exactly what I needed and located the i... See more
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The staff at Watford branch were very knowledge about their range of pots and pans by talking me through features and benefits of their various ranges. They also shared their perosnal experience using... See more
From the moment I walked into your shop, the attention to detail was absolutely fabulous! Nothing was too much trouble, and the level of knowledge and expertise was incredible. I believe the gentleman... See more
Company replied
I am torn between two different procook cookware sets and ended up returning both because I need more time to figure out what’s right for our kitchen. The staff at the Watford store were so nice, pati... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 7, Lower Mall, Atria Watford, WD17 2UB, Watford, United Kingdom
- 01923 963099
4.7
Excellent
399 reviews
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Great service
The person who served me although a floater had a lot of knowledge and his service was great.
August 3, 2025
Reply from ProCook - Watford
We're happy to hear that the team member's knowledge and service positively impacted your experience. We appreciate you taking the time to share your feedback with us!
Very helpful polite young man…
Very helpful polite young man assistant. Good product purchase
July 29, 2025
Reply from ProCook - Watford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our assistant helpful and liked our product.
I love the blender
I love the blender, it's strength and durability. And the 15% discount is a great offer
August 2, 2025
Reply from ProCook - Watford
We're happy to hear that you love the blender's strength and durability! We appreciate you mentioning the discount; it's great you found it a fantastic offer. Thanks for your feedback.
The guys were working in the Watford…
The guys were working in the Watford branch were so lovely.
July 31, 2025
Reply from ProCook - Watford
We're so glad to hear that our team at the Watford branch provided you with such a positive and lovely experience. Thank you for your feedback!
Bought in a shop
Bought in a shop. The sales assistant was very helpful, knowledgeable and pleasant
July 29, 2025
Reply from ProCook - Watford
We're happy to hear that you had such a positive experience in our shop! We appreciate your kind words about our sales assistant's helpfulness and knowledge.
Good stuff and makes the eggs separate…
Good stuff and makes the eggs separate and doesn’t stick
July 22, 2025
Reply from ProCook - Watford
We're happy to hear that our product works well for separating eggs and preventing sticking. We appreciate your positive feedback and are glad you are having a good experience!
Great customer service.
July 19, 2025
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
ProCook customer service ⭐️⭐️⭐️⭐️⭐️
ProCook staff at Watford are always polite, knowledgable and very helpful.
Great products great customer service - both in person and over the phone!
July 21, 2025
Reply from ProCook - Watford
We appreciate you taking the time to share your positive experience. We're happy to hear that you find our staff at Watford polite, knowledgeable, and helpful and that you are enjoying our products and customer service.
Reply from ProCook - Watford
We appreciate you sharing your experience! We're so happy to hear that you enjoyed our beautiful cookware and found our staff cheerful and helpful.
Reply from ProCook - Watford
We appreciate you sharing your experience! We're so happy to hear that you found our staff helpful and polite; that's always great to hear.
Very helpful and polite member of staff.
July 5, 2025
Reply from ProCook - Watford
We appreciate your positive feedback! We are so happy to hear our staff was very helpful and polite to you.
Very good customer service and showing…
Very good customer service and showing optional products
June 28, 2025
Reply from ProCook - Watford
We appreciate your positive feedback! We're so glad you were satisfied with our excellent customer service and optional product displays.
Reply from ProCook - Watford
We're so happy you found the item you wanted at a very reasonable price! We appreciate your positive feedback very much.
Lovely well stock shop
Lovely well stock shop. Polite, professional and pleasant staff.
Pricey but most probably worth it.
June 25, 2025
Reply from ProCook - Watford
We appreciate your feedback! We're glad you found our shop lovely and well-stocked, and our staff polite and professional. We acknowledge your comment regarding pricing.
Helpful staff always in this shop.
June 10, 2025
Reply from ProCook - Watford
We appreciate your positive feedback! We're so glad you found our staff helpful. Thanks for letting us know about your experience.
Excellent staff! Love the cast iron cooking pot
Excellent staff most helpful. Friendly and professional. I purchased a cast iron procook pot on special offer it has been very good to cook with.
June 10, 2025
Reply from ProCook - Watford
We're happy to hear that our staff was helpful, friendly, and professional! We're also glad you are enjoying the cast iron pot you purchased. Thank you for your review!
Brilliant customer service / Watford
Very impressed with customer service and brilliant warranty on Gourmet stainless steel pans from ProCook.
Handle came away from the pan lid. Visited Watford branch to purchase replacement lid and was provided with a brand new pan.
Staff in this branch are so lovely
Definitely my go to shop for kitchen utensils
June 11, 2025
Unprompted review
Reply from ProCook - Watford
We're happy to hear that you were impressed with our customer service and warranty. It's great to know that our team was able to provide a new pan. We appreciate your kind words and are delighted to be your go-to shop!
Contented cooks. It is essential to feel the weight of a…
It is essential to feel the weight of a pan - not possible on line. Your staff were helpful and efficient and you stocked what we needed.
June 2, 2025
Reply from ProCook - Watford
We're glad you found our staff helpful and efficient. We know it's important to feel the weight of a pan and appreciate that you were able to find what you needed in our store.
Nice and co-operative of the staff
Nice and co-operative of attitude/behavior of the staff who attended us well at the store.
May 25, 2025
Reply from ProCook - Watford
We're so glad to hear that our staff were nice and cooperative and attended to you well. We appreciate your review!
Reply from ProCook - Watford
We appreciate your feedback! We are happy to hear that you found our staff friendly and helpful and that you had a great experience.
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