We went to look at cutlery and knives. I've always wanted nice good quality cutlery and Harry who served us was extremely helpful and knowledgeable. He went the extra mile to show us the differences i... See more
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See what reviewers are saying
The service we received from the young man in the Watford store was truly excellent. He was helpful, willing and informed. We could not praise him highly enough. He us to be commended.
I've been looking for ages for a lid to fit various size frying pans. Remi the assistant at the Harlequin store in Watford was so helpful and friendly, she knew exactly what I needed and located the i... See more
The staff at Watford branch were very knowledge about their range of pots and pans by talking me through features and benefits of their various ranges. They also shared their perosnal experience using... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 7, Lower Mall, Atria Watford, WD17 2UB, Watford, United Kingdom
- 01923 963099
4.8
Excellent
415 reviews
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Good stuff and makes the eggs separate…
Good stuff and makes the eggs separate and doesn’t stick
July 22, 2025
Reply from ProCook - Watford
We're happy to hear that our product works well for separating eggs and preventing sticking. We appreciate your positive feedback and are glad you are having a good experience!
Great customer service.
July 19, 2025
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
ProCook customer service ⭐️⭐️⭐️⭐️⭐️
ProCook staff at Watford are always polite, knowledgable and very helpful.
Great products great customer service - both in person and over the phone!
July 21, 2025
Reply from ProCook - Watford
We appreciate you taking the time to share your positive experience. We're happy to hear that you find our staff at Watford polite, knowledgeable, and helpful and that you are enjoying our products and customer service.
Reply from ProCook - Watford
We appreciate you sharing your experience! We're so happy to hear that you enjoyed our beautiful cookware and found our staff cheerful and helpful.
Reply from ProCook - Watford
We appreciate you sharing your experience! We're so happy to hear that you found our staff helpful and polite; that's always great to hear.
Very helpful and polite member of staff.
July 5, 2025
Reply from ProCook - Watford
We appreciate your positive feedback! We are so happy to hear our staff was very helpful and polite to you.
Very good customer service and showing…
Very good customer service and showing optional products
June 28, 2025
Reply from ProCook - Watford
We appreciate your positive feedback! We're so glad you were satisfied with our excellent customer service and optional product displays.
Reply from ProCook - Watford
We're so happy you found the item you wanted at a very reasonable price! We appreciate your positive feedback very much.
Lovely well stock shop
Lovely well stock shop. Polite, professional and pleasant staff.
Pricey but most probably worth it.
June 25, 2025
Reply from ProCook - Watford
We appreciate your feedback! We're glad you found our shop lovely and well-stocked, and our staff polite and professional. We acknowledge your comment regarding pricing.
Helpful staff always in this shop.
June 10, 2025
Reply from ProCook - Watford
We appreciate your positive feedback! We're so glad you found our staff helpful. Thanks for letting us know about your experience.
Excellent staff! Love the cast iron cooking pot
Excellent staff most helpful. Friendly and professional. I purchased a cast iron procook pot on special offer it has been very good to cook with.
June 10, 2025
Reply from ProCook - Watford
We're happy to hear that our staff was helpful, friendly, and professional! We're also glad you are enjoying the cast iron pot you purchased. Thank you for your review!
Brilliant customer service / Watford
Very impressed with customer service and brilliant warranty on Gourmet stainless steel pans from ProCook.
Handle came away from the pan lid. Visited Watford branch to purchase replacement lid and was provided with a brand new pan.
Staff in this branch are so lovely
Definitely my go to shop for kitchen utensils
June 11, 2025
Unprompted review
Reply from ProCook - Watford
We're happy to hear that you were impressed with our customer service and warranty. It's great to know that our team was able to provide a new pan. We appreciate your kind words and are delighted to be your go-to shop!
Contented cooks. It is essential to feel the weight of a…
It is essential to feel the weight of a pan - not possible on line. Your staff were helpful and efficient and you stocked what we needed.
June 2, 2025
Reply from ProCook - Watford
We're glad you found our staff helpful and efficient. We know it's important to feel the weight of a pan and appreciate that you were able to find what you needed in our store.
Nice and co-operative of the staff
Nice and co-operative of attitude/behavior of the staff who attended us well at the store.
May 25, 2025
Reply from ProCook - Watford
We're so glad to hear that our staff were nice and cooperative and attended to you well. We appreciate your review!
Reply from ProCook - Watford
We appreciate your feedback! We are happy to hear that you found our staff friendly and helpful and that you had a great experience.
The helpfulness of the staff in store
The helpfulness of the staff in store, we were advised and guided by their knowledgeability of the products.
Thank you for another great in store experience.
May 23, 2025
Reply from ProCook - Watford
We're so glad to hear that our staff's knowledge and guidance were helpful during your visit. We appreciate you taking the time to share your positive experience!
Reply from ProCook - Watford
We appreciate your review! We're so glad you enjoyed our product selection and the service in our store.
Watford store
Staff in the Watford store were pleasant, helpful and well informed. Excellent service and product.
May 1, 2025
Reply from ProCook - Watford
We're happy to hear that the team in our Watford store were pleasant, helpful and well-informed. We appreciate you mentioning the excellent service and product. Thanks for your review!
The sales person who is “in training”…
The sales person who is “in training” was very patient and knowledgeable and pleasant
May 12, 2025
Reply from ProCook - Watford
Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff. We take pride in providing our customers with knowledgeable and friendly service, and we're glad that our team member in training was able to assist you. We appreciate you taking the time to share your feedback.
Reply from ProCook - Watford
Thank you for your kind words! We are thrilled to hear that you had an excellent experience and found our staff helpful. We strive to provide exceptional service, and your feedback is greatly appreciated.
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