I've been looking for ages for a lid to fit various size frying pans. Remi the assistant at the Harlequin store in Watford was so helpful and friendly, she knew exactly what I needed and located the i... See more
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The staff at Watford branch were very knowledge about their range of pots and pans by talking me through features and benefits of their various ranges. They also shared their perosnal experience using... See more
From the moment I walked into your shop, the attention to detail was absolutely fabulous! Nothing was too much trouble, and the level of knowledge and expertise was incredible. I believe the gentleman... See more
Company replied
I am torn between two different procook cookware sets and ended up returning both because I need more time to figure out what’s right for our kitchen. The staff at the Watford store were so nice, pati... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 7, Lower Mall, Atria Watford, WD17 2UB, Watford, United Kingdom
- 01923 963099
4.7
Excellent
399 reviews
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Very good customer service
Very good customer service, it is now my son's favourite shop!
March 15, 2025
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you and your son have had such a positive experience with us. We strive to provide excellent customer service and create a welcoming environment for our customers.
Excellent service from Watford store
March 15, 2025
Reply from ProCook - Watford
We're so glad to hear you had a positive experience at our Watford store. We appreciate your kind words and will share your feedback with the team.
Very helpful staff
Very helpful staff. I needed to think about what knives I might buy as a gift, and I was able to bring away two on approval on 30-day return (if unused) so that the intended recipient can feel the heft and handling of the two different styles with a view to my buying more for them.
March 11, 2025
Reply from ProCook - Watford
We appreciate your kind words! It's wonderful to hear that our staff was so helpful in assisting you with your gift purchase. We strive to provide our customers with a personalized experience, and we're glad our team was able to offer you the flexibility of taking knives home on approval. We hope the intended recipient enjoys their new knives!
A shop worth visiting
Good quality products. Staff helpful and friendly. Competitive prices.
March 12, 2025
Reply from ProCook - Watford
Thank you for your kind review! We're delighted to hear that you appreciate the quality of our products, the helpfulness of our staff, and our competitive prices. We strive to offer a wide variety of well-made items at fair prices and provide excellent customer service. Your feedback is valuable to us.
professional and polite customer service
March 8, 2025
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
super helpful staff
super helpful staff, excellent product info, great quality and fair pricing
March 8, 2025
Reply from ProCook - Watford
Thank you for your wonderful review! We're thrilled to hear that you found our staff helpful, our product information excellent, and our quality and pricing to be great. We strive to provide a positive experience for all our customers, and your feedback is a testament to our team's hard work.
Reply from ProCook - Watford
Thank you for your kind words! We're so glad you enjoyed our offer and our housewares. We appreciate your positive feedback.
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Watford
Thank you for your kind review! We strive to provide excellent customer service and a wide variety of high-quality items. We appreciate you taking the time to share your positive experience.
Excellent customer service from a…
Excellent customer service from a young, dark-haired male (forgot his name) who said he is in training and started just before Christmas. He was keen, helpful and professional throughout. A real credit to your store and the reason great customer service matters to the customer experience.
February 5, 2025
Reply from ProCook - Watford
We are so pleased to hear about your positive experience with our staff member. It's wonderful to know that he provided such excellent customer service. We are proud of our team and their commitment to providing a great customer experience. We will be sure to pass along your kind words to him. Thank you for taking the time to share your feedback.
Helpful and friendly assistant.
February 6, 2025
Reply from ProCook - Watford
We appreciate your kind words. We're glad you found our assistant helpful and friendly.
Reply from ProCook - Watford
We're so glad to hear that you had a positive experience! We appreciate your kind words about the helpfulness of our team member.
The staff at my Watford store made me…
The staff at my Watford store made me feel very welcome. I knew what I needed and the very polite and helpful young man ensured my shopping experience was a great one and it was. I bought a cast iron griddle and 6 steak knives. All very good quality and a fair price. Great experience!
February 1, 2025
Reply from ProCook - Watford
We're so glad to hear you had a positive experience at our Watford store! It's wonderful to know our staff made you feel welcome and provided helpful service. We're thrilled you found the cast iron griddle and steak knives to be of good quality and at a fair price. We appreciate you taking the time to share your feedback and hope to see you again soon!
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff
Staff were very helpful in helping us find what we wanted. Got some great plates at a very good price
January 23, 2025
Reply from ProCook - Watford
We're delighted to hear you had a positive experience! It's wonderful to know our staff were helpful in assisting you in finding the perfect plates at a great price. We strive to provide our customers with friendly and knowledgeable service, and your feedback confirms we're on the right track. Thank you for sharing your thoughts.
Reply from ProCook - Watford
Thank you for your kind words! We're so glad to hear you found our staff helpful and knowledgeable. Your positive feedback is truly appreciated and will be shared with the team. We strive to provide excellent service, and your comments are encouraging to us. We hope to welcome you back again soon.
Very helpful and attentive staff.A good…
Very helpful and attentive staff.A good and well balanced range of products for all budgets.
January 14, 2025
Reply from ProCook - Watford
Thank you for your kind words! We're so happy to hear that you found our staff helpful and attentive, and that you appreciate our diverse product selection. We strive to offer something for everyone, and your feedback confirms we're on the right track. We value your business and hope to see you again soon.
Great stock, helpful staff
Very clearly set out stock, staff initially left me to browse which I appreciated and were very helpful in providing information I needed including looking up stock availability and providing me with what I wanted to buy.
January 3, 2025
Reply from ProCook - Watford
We're delighted you found our store layout easy to navigate and appreciated the opportunity to browse at your own pace. We strive to create a welcoming atmosphere where customers feel comfortable exploring our products. We're also thrilled you found our staff helpful and appreciate your kind words about their assistance in locating stock and fulfilling your purchase. We value your feedback and hope to welcome you back again soon.
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