I've been looking for ages for a lid to fit various size frying pans. Remi the assistant at the Harlequin store in Watford was so helpful and friendly, she knew exactly what I needed and located the i... See more
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The staff at Watford branch were very knowledge about their range of pots and pans by talking me through features and benefits of their various ranges. They also shared their perosnal experience using... See more
From the moment I walked into your shop, the attention to detail was absolutely fabulous! Nothing was too much trouble, and the level of knowledge and expertise was incredible. I believe the gentleman... See more
Company replied
I am torn between two different procook cookware sets and ended up returning both because I need more time to figure out what’s right for our kitchen. The staff at the Watford store were so nice, pati... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 7, Lower Mall, Atria Watford, WD17 2UB, Watford, United Kingdom
- 01923 963099
4.7
Excellent
399 reviews
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Reply from ProCook - Watford
We appreciate your wonderful feedback! It's truly rewarding to hear that you found our staff helpful and that you enjoyed the cleanliness of our shop. We work hard to maintain a welcoming and organized environment for our customers, and your comments confirm we're on the right track. Thank you again for taking the time to share your positive experience. We value your business and hope to see you again soon.
Good service great assistants extremely…
Good service great assistants extremely helpful
January 1, 2025
Reply from ProCook - Watford
Thank you for your positive feedback! We are pleased to hear that you found our service and staff to be helpful. We strive to provide our customers with excellent service and are glad you had a positive experience.
Great service …
We had to change a unwanted Christmas present with no receipt the manger kindly sorted an exchange
January 5, 2025
Helpful staff
Helpful staff, good quality product.
Disappointed with price point though as when cleaning trays, they leave marks.
December 30, 2024
Reply from ProCook - Watford
We appreciate you taking the time to share your feedback. We're thrilled you found our staff helpful and the product quality to your liking. We understand your disappointment regarding the price and the marks left on the trays during cleaning. We value your comments and will use them to improve our products and services. We strive to provide excellent value and are sorry we fell short of your expectations in this instance. Thank you again for your review.
Service in Watford Store amazing! :)
The guy who served us in your shop in Watford was amazing, so helpful, he is an absolute asset to your company. :)
December 13, 2024
Good customer service
Good customer service, reasonably priced and great quality cookware.
December 30, 2024
Reply from ProCook - Watford
Thank you for your kind review! We are thrilled to hear that you had a positive experience with our customer service, pricing, and cookware quality. We strive to provide our customers with a wide selection of quality products at competitive prices, and we appreciate your feedback.
The quality of the pans are excellent…
The quality of the pans are excellent yet to try them out but so far they look excellent.
December 22, 2024
Reply from ProCook - Watford
Thank you for your kind review! We're thrilled to hear that you're impressed with the quality of the pans. We hope you enjoy them when you have the chance to use them. We strive to provide high-quality products, and we're glad you were impressed.
Good knowledge of products freiindly…
Good knowledge of products freiindly helpful staff
December 23, 2024
Reply from ProCook - Watford
Thank you for your positive review! We are glad to hear that you found our staff friendly and helpful, and that you appreciated their product knowledge. We strive to provide our customers with excellent service and a wide variety of goods, and we are happy you had a positive experience.
The staff at the Watford branch have…
The staff at the Watford branch have been so helpful from the minute I enquired about the crockery set I wanted to them arranging delivery of the items, checking to see when it will be delivered and even helping to replace faulty items in store.
Great items and even better customer service.
December 19, 2024
Reply from ProCook - Watford
We are so happy to hear about your positive experience at our Watford branch! It's wonderful to know our staff were so helpful and accommodating throughout your purchase, from your initial inquiry to arranging delivery and even helping with faulty items. We strive to provide excellent customer service and are thrilled that you found our team to be so helpful. We appreciate your feedback and look forward to seeing you again soon.
My latest visit to Pro Cook in Watford…
My latest visit to Pro Cook in Watford was only a few days before Christmas 2024 and so as you would expect it was rather busy, but the staff were still friendly and helpful.
Personally I prefer to shop "in store" rather than "on line" and this shop provides a good/ efficient experience and the prices/ quality of products are very reasonable too.
Regards,
Paul Marshall
December 12, 2024
Reply from ProCook - Watford
Thank you for your kind review. We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found our Watford store to be a pleasant shopping environment, even during the busy holiday season. We strive to provide our customers with a friendly and helpful experience, and we're glad our staff lived up to that standard. We're also pleased to hear that you value the quality and affordability of our products.
Helpful staff.
December 11, 2024
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Watford
Thank you for your kind review! We're happy to hear that you found our staff attentive and efficient. We strive to provide excellent customer service, and we appreciate your feedback.
Good customer service and quality of…
Good customer service and quality of the glasses
December 17, 2024
Reply from ProCook - Watford
Thank you for your kind review! We're so happy to hear that you were satisfied with our customer service and the quality of our glasses. We strive to provide our customers with a positive experience, and your feedback is greatly appreciated.
Reply from ProCook - Watford
Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience and that you enjoyed our staff. We strive to provide excellent customer service, and we're delighted that you found it to be great.
I brought a hand blender and it's…
I brought a hand blender and it's amazing so I went and got one for my mom as well.
December 12, 2024
Reply from ProCook - Watford
Thank you for your kind words! We're so glad you love our hand blender and that you chose to share it with your mom. We appreciate your support.
The employee was knowledgeable and gave…
The employee was knowledgeable and gave explicit answers to my questions
December 7, 2024
Reply from ProCook - Watford
Thank you for your kind review! We are pleased to hear that you found our employee to be knowledgeable and helpful. We strive to provide our customers with the information they need, and we appreciate you taking the time to share your positive experience.
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