ProCook - Westfield London Reviews 

Staff very helpful and professional, peoduct really good

Such lovely service from Donna today, who was so friendly and helpful and really knew what she was talking about. She made it a real pleasure.

Donna was amazing! Really knowledgeable and very nice. Will definitely be back both for the prices and the customer service!

The staff were helpful and friendly. They brought me right to what I needed. It was a kitchen knife so they had to check ID, but it was not a big deal. The product seems good, especially given the price was not too high.

Went out of the way to help the customer

Excellent and enthusiastic staff. Polite and prompt service.
Friendly support and environment.

Good customer service and product is working well

The staff couldn’t do enough to assist with our requests, our purchased knives are absolutely fantastic

Great customer service always the best quality stuff I will always support by buying😄

We got good advice on a set of frying pans, lady in the store, if I'm correct Donna she gave a lot information about the set and made our decision easy to buy them, thank you donna once more for making my wife happy to buy them.
We were at unit su1226 Westfield London , o. 18 of June and about 8.42 pm
Hope I got the name correct as on the receipt it says operator: Donna and gateway: Adyen

Thank

Great experience and service. Staff very welcoming, helpful and knowledgeable.

I purchased a ProCook 4-slice toaster for £99, but it burns every slice of sourdough I put into it. Even on the second-lowest setting, the bread becomes so burnt that smoke fills my kitchen and will set off the fire alarm if the extractor fan is not running.

I returned the toaster to the ProCook store at Westfield, expecting a refund for what I believed to be a faulty product. However, a member of staff named Melvin informed me that he could only offer an exchange because the toaster had been opened and used. This was extremely frustrating. I live an hour away from the store and had already spent £6 on parking, only to be sent home with a replacement toaster because Melvin felt I had not given ProCook the opportunity to determine whether the original unit was defective.

I accepted the replacement and tested it at home, only to discover exactly the same issue. The toaster again burned the bread at a very low setting. Now I am expected to make another hour-long journey, pay another £6 for parking, and waste an additional two hours of my time simply to prove that the problem is not unique to the first toaster.

I find this returns policy completely unreasonable. ProCook advertises a 30-day return policy, yet customers appear unable to return a product once it has been opened and tested. How is a customer supposed to determine whether they are satisfied with an appliance without using it?

What disappointed me most was the lack of understanding and customer care I experienced. Rather than listening to my concerns and recognising the inconvenience this situation has caused, Melvin was dismissive and unhelpful. I have always had a positive impression of the ProCook brand, but this experience has seriously damaged my perception of the company. As a result, I will not be purchasing from ProCook again.

Overall great experience, nice clean store, friendly staff

Great induction hob adapter, but lack of transparency at the till
Review:
I purchased an induction hob adapter from this ProCook store, and regarding the material and quality of the product, I have no complaints at all—it does the job perfectly.

However, I was very disappointed by the staff's behaviour at checkout. Before adding even a single pound (or penny) to the final bill to donate to charity, the staff must explicitly ask the customer for permission. Adding a charitable donation automatically to the receipt without asking beforehand is untransparent and unprofessional. Charity is a personal, spontaneous choice, not an automatic charge forced onto the customer at the till.

The product is great, but transparency at checkout definitely needs to be improved. I hope management instructs the team to always ask before adding anything to the bill.

Friendly, helpful and informative staff. Gave me a really good deal on a pan set that will last me years.
The pan set was just what I was looking for and has all of the features that I needed