Really great choice and value for money products at all price levels. We purchased a set of Nihon Knives. Great quality product, simply but well packaged in recyclable cardboard. We were encouraged... See more
Location
Switch locationUnit 1001, Montfichet Rd, E20 1EJ London, GB
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See what reviewers are saying
The staff at the Westfield Stratford store were very helpful. They were attentive without being overbearing. I usually avoid going into physical shops, but I will look forward to my next ProCook visit... See more
From the moment I walked into the store, the staff were attentive, supportive and friendly. I was able to shop and look around knowing that someone was there to help me if I had any questions. The cus... See more
Company replied
A lady called Anisa came up to me to offer help. I was looking for a Japanese inspired knife set for my uncles birthday and a board to match with it. She was super helpful in explaining the knives and... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1001, Montfichet Rd, E20 1EJ, London, United Kingdom
4.8
Excellent
1K reviews
Asks customers to review
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Very helpful staff and hand blender is…
Very helpful staff and hand blender is brilliant. Money well spent.
April 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Westfield Stratford
We appreciate you letting us know our staff was nice, and that you had great customer service; it means a lot to our team.
The young lady who served me was…
The young lady who served me was lovely. Very polite, had a nice chat. I left the store thinking "aww, she was nice".
March 27, 2026
Reply from ProCook - Westfield Stratford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that the young lady who served you was lovely and polite.
Reply from ProCook - Westfield Stratford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
great purchase ..
great purchase ... products always really well made at very good prices ... staff always friendly & helpful ...
March 29, 2026
Reply from ProCook - Westfield Stratford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were satisfied with our products, prices, and staff.
Lynn
Pro cook is a brilliant company and they have many excellent household wares. I have purchased many items from this company and find them very inexpensive and of a high quality.
March 22, 2026
Reply from ProCook - Westfield Stratford
We're so happy to hear that you find our household wares excellent! We appreciate that you find the items you purchased inexpensive and of high quality.
Great advice and great service for your…
Great advice and great service for your staff, fantastic.
March 25, 2026
Reply from ProCook - Westfield Stratford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our great advice and service.
Customer service was brilliant the girl behind who served us she was amazing at the time we got served actually I forgot her name but she was a brilliant customer service. Thanks to her.
The customer service was brilliant. The girl who served has she was amazing and brilliant customer service at the time on Saturday she was brilliant. You got a great stuff on Stafford and that Girl will serve us customer service brilliant thanks to her. We bought so much stuff there we spent so much money because of her and her customer service.
March 21, 2026
Reply from ProCook - Westfield Stratford
We're happy to hear that you received brilliant customer service. We appreciate knowing that the team member's amazing service led to such a positive shopping experience. We value your feedback!
The employee in pro cook Stratford …
The employee in pro cook Stratford explained the item well and told us its benefits and how its made. When we started using its quality is really good as its mentioned.
March 23, 2026
Reply from ProCook - Westfield Stratford
We appreciate you sharing your experience! We're so happy to hear that the employee explained the item well and that its quality matches what was mentioned.
Very helpful very friendly female…
Very helpful very friendly female member of staff helped me choose. 10/10 to her !
March 24, 2026
Reply from ProCook - Westfield Stratford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was friendly and helpful with your choice.
Reply from ProCook - Westfield Stratford
We're happy to hear that we could help you and that you found a good choice! Thank you for your positive feedback.
Lovely place to buy kitchenware
Lovely place to buy kitchenware! Great options, excellent quality and some decent special offers. Staff were so friendly and polite, and offered us advice. I will definitely be returning, and recommend to anyone who needs affordable kitchenware.
March 22, 2026
Reply from ProCook - Westfield Stratford
We're happy to hear you find our store a lovely place to buy kitchenware. It's great to know you appreciate our options, quality, and special offers. We're glad our friendly staff offered helpful advice. We appreciate your recommendation and look forward to your return.
Great service
Great service where the shop assistant went out of his way to make the shopping experience a very pleasant one. Thank you
March 22, 2026
Reply from ProCook - Westfield Stratford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our shop assistant made your shopping experience pleasant.
The staff was very helpful and polite
The staff was very helpful and polite, and they have a good collection of items.
March 21, 2026
Reply from ProCook - Westfield Stratford
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and polite and enjoyed our collection.
Good value products
March 21, 2026
Excellent customer service
March 21, 2026
Reply from ProCook - Westfield Stratford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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