Ordered online and in store. Products came quickly and safely online excellent quality I purchased more instore I called to check stock - a wonderful young lady was so helpful and when I arrived... See more
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Location
Switch locationUnit 1001, Montfichet Rd, E20 1EJ London, GB
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See what reviewers are saying
I've been to the ProCook shop in Stratford, East London. The shop is very nice, with a good range of products. The staff were extremely helpful and fetched from storage some articles which were not in... See more
Really great choice and value for money products at all price levels. We purchased a set of Nihon Knives. Great quality product, simply but well packaged in recyclable cardboard. We were encouraged... See more
A lady called Anisa came up to me to offer help. I was looking for a Japanese inspired knife set for my uncles birthday and a board to match with it. She was super helpful in explaining the knives and... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1001, Montfichet Rd, E20 1EJ, London, United Kingdom
4.8
Excellent
1K reviews
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Very efficient service and pleased with…
Very efficient service and pleased with the product and what I paid for. Very good quality for the price and also has a warranty.
June 9, 2026
Assistant helped me pick the right…
Assistant helped me pick the right cooking utensils.
June 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Westfield Stratford
We appreciate your kind words about our staff.
His parents should be proud
The young man that served me was very friendly and quite charming - so much so made me smile .
June 2, 2026
The service was excellent
May 31, 2026
Quality on knives varies a lot!!!
Quality on knives varies a lot!!! It's not all gold what sparkles.
June 4, 2026
Reply from ProCook - Westfield Stratford
We appreciate your feedback regarding the knife quality. We are reviewing our processes.
Good product range and helpful staff
Great range of products in store. I was told about the promotions as soon as I entered the store. I got what I wanted and more! The member of staff who served me at the till was friendly and helpful. I would definitely use this store again
June 3, 2026
The customer service was exceptional…
The customer service was exceptional and outstanding, very helpful staff over the phone the previous day and especially in store. Hamim was patient and helpful with me and showed me everything I was looking for.
I would definitely recommend this store of cook and come back to it
June 2, 2026
Professional assistance to buy a replacement pot
The store had the item I required, to replace a worn out pot, was in stock, and at a reasonable price (especially with the sale). The member of staff (Fatema) was excellent. She showed me where the item was on display and confirmed that the handle design has altered slightly. She then got me a pot out of the stock room. She then pointed out to me that the non stick coating of the pot had been changed, so it was really only suited to 'medium' and not 'high' heat, although there was another version that was available that was suitable for 'high' heat. She showed me the pot on display and I decided to go for that one, so Fatema then returned to the stock room with the older style pot and got me the newer one, which I then purchased. Fatema elwas polite and professional throughout, and a credit to the store!
June 1, 2026
Reply from ProCook - Westfield Stratford
We are glad our advisor was polite and helpful.
I’m well look after by Gateway Adyen
May 25, 2026
Reply from ProCook - Westfield Stratford
We're happy to hear you feel well looked after. Thank you for your positive feedback!
Very helpful staff members that went…
Very helpful staff members that went over and above to help with my purchase
May 28, 2026
Reply from ProCook - Westfield Stratford
We're so glad our team went above and beyond to help with your purchase. Thank you for your kind words!
Reply from ProCook - Westfield Stratford
We are glad our staff was available to assist you. We appreciate your feedback.
Check the price
I was initially happy with the customer service I received until I came to realise that there was a £5 cheaper product that I was not shown even though I had stated that cost was an important consideration for me.
May 26, 2026
Reply from ProCook - Westfield Stratford
Thank you for your feedback. We regret that a more suitable product wasn't offered. We are reviewing our process to ensure this doesn't happen again.
Reply from ProCook - Westfield Stratford
We appreciate your kind words about our team's prompt and courteous assistance.
Reply from ProCook - Westfield Stratford
We appreciate your kind words.
The staff were awesome
May 12, 2026
Reply from ProCook - Westfield Stratford
We are so happy to hear our staff was awesome! Thank you for the positive feedback.
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