Good website to be able to review investment. Good communication when recommending strategy change. Able to send questions and queries and get a response. Able to speak to a real person with enquiries... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more
Company replied
Had a pension elsewhere to where l currently work , needed help to get the Pension pot put into another account and Profile helped abd did all the necessary. Kept me aprised all the way through and no... See more
I have been with Profile Pensions for a number of years. All appointments were over the phone with all security in place. I have had very good & well managed returns on my Pension, kept well informe... See more
Company details
Written by the company
A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.
Our Company
Written by the company
- Our Mission
- We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
- Make the most of your pension
- Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
- What makes Profile Pensions different?
- We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.
Contact info
Norwest Court, Guildhall Street, PR1 3NU, Preston, United Kingdom
- 01772 804404
- contact@profilepensions.co.uk
- www.profilepensions.co.uk
4.5
Excellent
3K reviews
Asks customers to review
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I found the whole process simple and I…
I found the whole process simple and I have already recommended your services to my colleagues at work and two so far are using your services as a result of my experience
March 21, 2025
pension transfer
was so easy to transfer a pension, just gave them the details and they did it all for me and let me know when it was all done.
March 13, 2025
Yearly review
My advisor was very professional, helpful and the review was very easy & seamless.
March 17, 2025
Unprompted review
I found profile pensions thorough and…professional
I found profile pensions thorough and professional. I can and will be recommending them to all of my friends.
March 5, 2025
Thank you Justyna! So grateful for your chat with me today
Justyna who works for profile pention, aegon is such a breath of fresh air, so funny to speak too made me feel really at ease. She guided me from the beginning of the call right through to the end, this took 56 minutes explaining absolutely everything in great detail. I tried to convince her to apply for my work as her customer service skills are unmatched never had this kind of customer service before, anywhere. She is a huge credit to her team & company, her future is very bright in customer service. Thank you so much again, I really hope fingers crossed when I hear from your company again it’s justyne! As she treated me like a friend instead of a customer. Such a positive experience, left me feeling very positive and happy & confident that my pention is in safe hands with a very credible company who employ great staff. Will share my experience with my friends & family in the hope they sign up!
March 5, 2025
Unprompted review
Profile Pensions traced my SERPs…
Profile Pensions traced my SERPs pension and made transferring simple
February 27, 2025
It was very informative and understanding thankyou
Your guide made me feel comfortable thankyou
February 17, 2025
Everything was dealt with quickly and…
Everything was dealt with quickly and efficiently from the start.
Excellent service.
February 21, 2025
Very helpful and very easy to…
Very helpful and very easy to understand and use the app a no hassle way of sorting things out and very good service
February 21, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Tired of chasing them.
Really struggled to get a specific advisor on the phone. Repeatedly emailed/rang the contact number for this. No call back this morning when they had messaged through the portal saying they would. This is upsetting. I really feel I should speak with someone before re-choosing how the money I pay into my pension is invested but I cannot do this without fully understanding what the return has been on what I have already put in to help make an informed decision. I feel let down.
February 21, 2025
Unprompted review
Reply from Profile Pensions
Hi Elizabeth,
We understand your frustration with the difficulty in reaching your adviser. We apologise for the inconvenience caused by the lack of a callback and the delay in getting the information you need. We value your feedback and will use it to improve our communication and service.
I've been told that someone tried to call you on Friday and you also have a call scheduled with your Pension Adviser, so hopefully you've been able to speak to them and resolve your issue now.
Kind regards,
Carina Chambers
Marketing Manager
Does what it says on the tin
Does what it says on the tin.
Haven’t got a clue what you have from where?
Give them the jobs you’ve worked for and national insurance number and the rest is plain sailing
February 12, 2025
I asked for the most tax efficient…
I asked for the most tax efficient monthly payment and find I am payng tax anyway
I found that despite telling them I dod not want my peoples pension transferred to them they did it anyway
February 18, 2025
Reply from Profile Pensions
Hi Dawn,
We understand your frustration with the tax implications of your monthly payments and the transfer of your pension. I can assure you that you did give digital authority for the transfer of your pension, as we wouldn't be able to do this without your authorisation.
We strive to provide clear and accurate information to our clients, and it seems we fell short in this instance. We value your feedback and will use it to improve our communication and ensure that our client's needs are met.
Please feel free to contact your dedicated Pension Adviser if you need help with these matters or anything else.
Kind Regards,
Carina Chambers
Marketing Manager
I prefer talking to an advisor rather…
I prefer talking to an advisor rather than email. Overall not too bad
February 18, 2025
Excellent service as always
Excellent service as always, the pension advise is Jargon free, professional and friendly. I would recommend this service to anyone looking at getting advise on pension and investments.
February 13, 2025
Unprompted review
Highly recommended, easy and grants peace of mind
Never had an issue with the service, website is easy to use, knowing my pension is being looked after without me having to worry is worth every penny.
April 13, 2024
Unprompted review
Reply from Profile Pensions
Hi Richard,
We understand your frustration and apologise if the authorisation communication wasn't clear. We value your trust and are committed to providing excellent service. And we can assure you we wouldn't be able to transfer a pension without you giving us authorisation to do so.
Please contact your dedicated Pension Adviser if you'd like to discuss this further.
Kind Regards,
Carina Chambers
Marketing Manager
Excellent service friendly staff what…
Excellent service friendly staff what more is it to say? Excellent all round?
February 4, 2025
Be ready for the threats if you're not on top of your messages INSTANTLY
While the potential pension management service might be pretty good, and the dashboard etc easy enough to use, the communications, particularly the automated notifications about reading and responding to messages, is frankly, hostile, and often threatening. For example, not daring to log in immediately triggers what amounts to an avalanche of increasingly threatening and hostile reminders. There is little that is "friendly" about threatening to cut off access because a message has been unread for a week. What about people who are ill? Or on holiday? Or otherwise indisposed? No consideration to customers whatsoever. No doubt will "allocate responsibility" to systems and processes - but you know what, how about a human touch? No? Didn't think so.
Last year, no complaints. Since the changes though, wow, horrendous. Was pretty happy, now? Pretty miffed.
Could be better. Should be more polite. Must be less hostile to deal with.
February 6, 2025
Unprompted review
Reply from Profile Pensions
Hi KB,
We understand your frustration with the recent changes to our communications. We value your feedback and appreciate you taking the time to share your experience. We hear your concern about the tone of the emails and how they can feel intrusive. It's important to us that our communication is helpful and respectful, and we'll take your feedback into consideration as we continue to develop our systems.
We strive to provide a positive experience for all our users, and we're committed to making improvements that address your concerns. We're always working to ensure our systems are flexible and considerate of individual circumstances. Thank you again for sharing your thoughts, and we appreciate your continued use of our service.
Kind regards,
Carina Chambers
Marketing Manager
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