Good website to be able to review investment. Good communication when recommending strategy change. Able to send questions and queries and get a response. Able to speak to a real person with enquiries... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more
Company replied
Had a pension elsewhere to where l currently work , needed help to get the Pension pot put into another account and Profile helped abd did all the necessary. Kept me aprised all the way through and no... See more
I have been with Profile Pensions for a number of years. All appointments were over the phone with all security in place. I have had very good & well managed returns on my Pension, kept well informe... See more
Company details
Written by the company
A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.
Our Company
Written by the company
- Our Mission
- We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
- Make the most of your pension
- Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
- What makes Profile Pensions different?
- We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.
Contact info
Norwest Court, Guildhall Street, PR1 3NU, Preston, United Kingdom
- 01772 804404
- contact@profilepensions.co.uk
- www.profilepensions.co.uk
4.5
Excellent
3K reviews
Asks customers to review
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Be ready for the threats if you're not on top of your messages INSTANTLY
While the potential pension management service might be pretty good, and the dashboard etc easy enough to use, the communications, particularly the automated notifications about reading and responding to messages, is frankly, hostile, and often threatening. For example, not daring to log in immediately triggers what amounts to an avalanche of increasingly threatening and hostile reminders. There is little that is "friendly" about threatening to cut off access because a message has been unread for a week. What about people who are ill? Or on holiday? Or otherwise indisposed? No consideration to customers whatsoever. No doubt will "allocate responsibility" to systems and processes - but you know what, how about a human touch? No? Didn't think so.
Last year, no complaints. Since the changes though, wow, horrendous. Was pretty happy, now? Pretty miffed.
Could be better. Should be more polite. Must be less hostile to deal with.
February 6, 2025
Unprompted review
Reply from Profile Pensions
Hi KB,
We understand your frustration with the recent changes to our communications. We value your feedback and appreciate you taking the time to share your experience. We hear your concern about the tone of the emails and how they can feel intrusive. It's important to us that our communication is helpful and respectful, and we'll take your feedback into consideration as we continue to develop our systems.
We strive to provide a positive experience for all our users, and we're committed to making improvements that address your concerns. We're always working to ensure our systems are flexible and considerate of individual circumstances. Thank you again for sharing your thoughts, and we appreciate your continued use of our service.
Kind regards,
Carina Chambers
Marketing Manager
Reply from Profile Pensions
Hi Allan,
We understand your frustration with our website. Your Pension Adviser has been trying to contact you to see if we can help with anything.
We are always working to improve our online experience and appreciate your feedback.
Kind regards,
Carina Chambers
Marketing Manager
Did not request the transfer
Did not request the transfer, would not use your company
February 4, 2025
Reply from Profile Pensions
Hi JoAnn,
Thank you for your message. You gave us the authority to transfer your pension after we found it for you, please rest assured we wouldn't be able to transfer a pension without prior authorisation. I believe someone from the team has gone through this with you.
We value your feedback and will use it to improve our communications. We appreciate you taking the time to share your experience.
Kind regards,
Carina Chambers
Marketing Manager
Profile Pensions have illegally…
Profile Pensions have illegally withheld my pension funds following a transfer out request made at the start of November. Initially they ignored the transfer request altogether, fobbing me off left, right and centre, however even after admitting I have requested this, no action has been taken to get this sorted. They are unreachable with a receptionist who refuses to transfer any calls, and make nothing but fake promises to shut you up. This is a SCAM of a company, for your own sake please stay away.
February 4, 2025
Unprompted review
Reply from Profile Pensions
Hi Edward,
We sincerely apologise for the frustration and inconvenience you've experienced during this process. We understand your concerns and want to clarify that we have not withheld your pension funds illegally. The initial request was unfortunately delayed due to additional documentation required by the platform, as you have discussed with our colleagues. While this caused an unforeseen delay, please be assured that we are actively working with you to complete the transfer as soon as possible.
We understand how this has been frustrating for you, and we deeply regret any communication issues you have encountered. We take all feedback seriously and are continuously working to improve both our processes and the level of customer service provided. To ensure better handling of future requests, we’ve implemented enhanced training for our team and have improved our internal procedures to avoid such delays moving forward.
Please know that we are committed to resolving this and getting the transfer completed promptly once we receive the necessary forms. Rest assured, we are not delaying this intentionally, and we are dedicated to ensuring that everything is processed in line with our regulatory requirements.
We value your feedback, and we appreciate your patience as we work to resolve this matter as quickly as possible. Should you need any further assistance, please do not hesitate to reach out directly.
Kind regards,
Carina Chambers
Marketing Manager
Transfer money quickly and updated me…
Transfer money quickly and updated me Very good
February 3, 2025
What I like about Profile Pensions is…
What I like about Profile Pensions is ease of access to somebody to discuss any issues also easy access to my account. I also like the progress my money has made recently. My representative Samantha Packham has been very good. She explains everything so i'm left reassured that my investment is being handled with respect.
January 23, 2025
Excellent customer service
Very helpful and clear instructions even though I had issues with my phone.
January 23, 2025
Very easy to transfer any old pensions
Very easy to transfer any old pensions, I have found my experience to be extremely positive, have told friends about how good they are!!!
January 22, 2025
EXTREMELY POOR CUSTOMER SERVICE
As a result of my Sons recent death contact with Pension Profile was required to confirm his pension account. Rang on three consecutive working days to be informed "nobody available will ring you back". On the fourth working day somebody did ring but could not wait for the phone to be answered. The subsequent following two calls to Pension Profile produced absolutely no result, just the usual brick wall. Cannot remember the last time I have experienced such appalling and disinterested customer service - BE AWARE !
January 21, 2025
Unprompted review
Reply from Profile Pensions
Hello,
We understand your frustration with the difficulty you experienced in reaching us. We are truly sorry for the loss of your son and the added stress this situation caused. We strive to provide excellent customer service and are implementing improvements to ensure we are meeting the needs of our customers.
I was pleased to see that you have now spoken to a member of the team and hope they were able to help you.
Kind regards,
Carina Chambers
Marketing Manager
Great and friendly advisor
Great and friendly advisor, transferred my pensions no problem, quick and easy to do, I would definitely recommend 🙂
January 6, 2025
Profile penvery proffesionalsion have given me a…
Profile pension have given me a fantastic service they have been quick in finding my lost pension and have also been very approachable nothing is to difficult and they have kept in touch with me every step of the way . I would recommend the company in a heartbeat to anyone looking for help with any pension issue .
January 3, 2025
Profile pension did all the work
Profile pension did all the work, they requested and arranged the transfer all completed within 3 weeks
December 20, 2024
Very easy to work with good…
Very easy to work with good communication at all stages.
December 16, 2024
Straight forward keeps you informed on…
Straight forward keeps you informed on every process easy to use app great all round experience
December 9, 2024
Very good service.
December 13, 2024
Excellent company to deal with.
Excellent company to deal with.
Found my pensions from the late 80’s and brought them across to there pension scheme.
I found them very helpful and so easy to deal with.
If you are not using Profile Pensions, you need to ask yourself why.
December 5, 2024
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