Profile Pensions Reviews 

2,711
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and polite staff, highlighting their helpfulness and extensive knowledge in explaining options and providing support. The service is frequently described as first-class, with many appreciating the ease of setting up accounts, transferring pensions, and the clear communication throughout the process. People also commend the efficient user experience, noting the smooth process and the helpful advice received. However, some customers also noted issues with communication, experiencing difficulties getting through on the phone and not receiving promised callbacks. A few other people also felt that the company's service was not always suitable for their specific needs, with some expressing dissatisfaction over the lack of personal advice and slow response times.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers praising the professionalism, politeness, and... See more

Staff

People report positive experiences with staff, consistently describing them as polite, friendly, and... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the help, support, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers praising helpful and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Profile pensions who ever I speak to and when they are always polite friendly and professional They helped me set up online accounts whilst on the phone as I’m nog computer literate lol I couldn’t... See more

Company replied

Rated 5 out of 5 stars

Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more

Company replied

Rated 5 out of 5 stars

Had a pension elsewhere to where l currently work , needed help to get the Pension pot put into another account and Profile helped abd did all the necessary. Kept me aprised all the way through and no... See more

Rated 5 out of 5 stars

Waqar Unnisa, made me feel welcome when she contacted me reference my pension, she was very easy to follow and very knowledgeable about what she was talking about and helped me make my decision easie... See more

Company replied


Company details

  1. Pension Fund
  2. Retirement Scheme Provider

Written by the company

A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.

Our Company

Written by the company

Our Mission
We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
Make the most of your pension
Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
What makes Profile Pensions different?
We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.5

All reviews

(2,711)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company to deal with.

Excellent company to deal with.
Found my pensions from the late 80’s and brought them across to there pension scheme.
I found them very helpful and so easy to deal with.
If you are not using Profile Pensions, you need to ask yourself why.

December 5, 2024
Rated 5 out of 5 stars

REVIEW UPDATE

After finally getting through to an advisor I wanted to write another review.
My personal advisor Ashleigh was amazing.
Firstly she apologised for the inconvenience and said she was going to look into it.My query was dealt with very efficiently but also providing me with lots of help and support along the way.
Thankyou so much Ashleigh your personal approach was received gratefully.

November 22, 2024
Unprompted review
Profile Pensions logo

Reply from Profile Pensions

Superb feedback! Well done Ashleigh!

Rated 2 out of 5 stars

I requested a withdrawal over 2 weeks…

I requested a withdrawal over 2 weeks ago now going in to week 3 I had no reponse of being processed I'm now considering on taking all of the funds out

October 26, 2024
Unprompted review
Profile Pensions logo

Reply from Profile Pensions

Hi Ray,

We understand your frustration with the delay in processing your withdrawal request. The delay happened due to internal security checks and we needed some documentation from you to proceed. Once you sent that in to us your request was approved and you should have your money soon. Please know this is in place to safeguard you and your money. Thank you for your patience.

Kind regards,
Carina Chambers
Marketing Manager

Rated 5 out of 5 stars

From start to finish profile have lost pension serpskept…

From start to finish profile have kept me informed and professional, this is a pension i knew nothing about and was getting all the scam stories from people , but with the continued information from profile i felt relaxed and proof is in the pudding pension found in my portal account and I’m now getting advice on the best way to manage it thank you profile

November 7, 2024

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