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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their delicious taste and the wide variety of flavors available, especially for smoothies and milkshakes. People also frequently commend the outstanding service, noting the helpfulness and supportive nature of the staff, which makes ordering and managing deliveries much easier. The delivery service is often described as prompt, reliable, and well-organized, with many appreciating the flexibility and accommodation offered for last-minute changes. Reviewers also value the overall ease of doing business with the company, from ordering to receiving products.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality and variety. Many... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality and... See more

Service

People report positive experiences with service. Customers consistently praise the great service, noting that... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the quick and on-time... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team for being super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a 5 star experience with Projuice. Frozen berries delivered right on time (actually even 10mins early) by a super jolly driver who was really helpful carrying in the boxes. We’ve been using Pro... See more

Rated 5 out of 5 stars

We absolutely love Produce at Route 2 Cafe in Topsham. They have been supplying us with great tasting smoothies and machines for many years now! Our customers love them! Great customer service, always... See more

Rated 5 out of 5 stars

We have been using projuice for several years now. Their smoothie mixes are a great product. Our customers love it and it’s so easy to make. The staff at Projuice are so supportive and a great help, w... See more

Rated 5 out of 5 stars

Always had great service. from phone calls, emails to deliveries. We often have to change delivery details at the last minute but its never a problem, always happy to help. Our dog loves greeting the... See more

Company replied


Company details

  1. Catering Food and Drink Supplier

Written by the company

Projuice offer premium, award-winning and time saving café concepts to UK catering outlets. We pre-portion our wholesale concepts to reduce time, cut product waste and increase consistency! Our concepts include cafe smoothies, ice cream milkshakes, Grade A frozen fruits, Belgian Liege Waffles and more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service and good quality…

Excellent service and good quality fruit!
Ordered on the Monday evening they were here on Thursday,being a small company I love the fact that you don't have to order pallet loads to get delivery like you do with most suppliers! Will definitely be using them again.

November 20, 2023
Unprompted review
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Reply from Projuice

Hi Donna, thank you for your review. Great to hear your positive experience with us!

Rated 5 out of 5 stars

Amazing company

Amazing company, great products and super helpful staff. Nothing is too much trouble :-)

November 27, 2023
Unprompted review
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Reply from Projuice

Thanks for the review! So glad to hear this feedback.

Rated 5 out of 5 stars

Excellent

Excellent, on time delivery even get the call from driver before 30min and delivered to the shop store room, and very nice and supportive delivery process they call before hand to confirm the date of delivery as well with time 1hr slot, product are fantastic i must recommend thanks for the service. only draw back is you have to order 15th product for free one delivery.

November 1, 2023
Unprompted review
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Reply from Projuice

Hi Sumit, thanks for the review, so glad to hear your positive experience with us! I will pass along your feedback to the sales team.

Rated 5 out of 5 stars

We have used Projuice for the last 5/6…

We have used Projuice for the last 5/6 years I am very happier with my equipment and products we have 2 blenders that have never let me down easy to clean and come apart easily we also have the ice cream machine with pods again so easy to clean and use wow the best investment I have ever made and the customers love it and the ice cream is delicious
Thank you for your good customer service and support keep up the good work

October 10, 2023
Unprompted review
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Reply from Projuice

Hi Jackie, thank you for this feedback, we are so pleased that you are enjoying our products!

Rated 5 out of 5 stars

The team were very helpful on the phone…

The team were very helpful on the phone with initial enquiries and when I placed an order online the delivery was prompt and as I had been informed. Smoothies are amazing and I love the way everything is packaged so it's easy to portion. I will not be going anywhere else for our ingredients.

September 4, 2023
Unprompted review
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Reply from Projuice

Hi Stuart, thank you for your review, we are so pleased that you've had a positive experience!

Rated 5 out of 5 stars

Repairs and parts for blenders

We use Projuice for our blenders and as a busy coffee shop we tend to use them a lot especially during the summer. We have found that we have had to replace other blenders a number of times when they break down however with Projuice there is a comprehensive range of parts available. These are easy to deal with and means that we are able to maintain the machines much more than we have been able to with any other machines. Ultimately these have provided better value for us

October 1, 2023
Unprompted review
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Reply from Projuice

Hi Vanessa, thank you for your review, we are so pleased to hear this feedback!

Rated 4 out of 5 stars

Excellent products, extortionate delivery charges

We have been using Projuice smoothies and milkshakes for a couple of months now and we have been really pleased with their quality and ease of use. They only take minutes to prepare which is great when you're busy and the profit margins are excellent, we have had consistently positive feedback from our customers.
The reason I have not awarded 5 stars is because of the extortionate delivery charges. You essentially get a penalty for not placing huge orders - for every box under a quantity of 15 they add a bit extra to the delivery charge, which meant that our last order cost £37 in delivery fees, which was an increase of 30% onto the cost of our order and decreased our end profit margin by around 10%. This would be understandable if they were going out of their way to deliver to us, but they have specific delivery days for our region and I am aware of several other cafes nearby who use their product. I would happily place larger orders but we are a tiny 19 cover cafe, we do not physically have the space to store 15 boxes worth of product, so this policy seems incredibly unreasonable and discriminatory towards the smallest businesses who are currently feeling the impact of the current financial climate the most. Ultimately this approach is damaging to projuice's brand because rather than placing regular orders and maintaining consistency with our offering, we have to fully deplete our supply before we even consider another order.

EDIT: In reply to the response from ProJuice, the "cafe pricelist" is unhelpful for three reasons:
Firstly, you have to order at least 6 boxes and as I said before, we are limited on space. I have a full complement of smoothies, but I need milkshakes, where am I going to store 6 boxes' worth? That's 108 milkshakes in a cafe with 16 covers!!
Secondly, the prices of the boxes are so heavily weighted that you make virtually no savings vs ordering separately, for example just now I have added up two orders, one with each box separately, and one with the cafe box and they came to *exactly* the same amount. The last time I tried the price difference was 80p.
Thirdly - the price list that was emailed to me does not include VAT. Don't get me wrong, loads of businesses do this but it is my number one pet hate when placing orders - tell me what it's actually going to cost up front, don't pretend it's cheaper than it is.

June 28, 2023
Unprompted review
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Reply from Projuice

Thank you for your review. We are pleased to hear that the quality and design of our products is working well in your cafe! We are however sorry to hear you have not had a good experience with our delivery charges. You are currently ordering from our Wholesale Website Pricelist; however, may I suggest the alternative Café Pricelist that we offer which includes delivery. When you order any 6 or more boxes this will qualify for a zero-delivery charge. Despite the price per box being more you will still be making profit margins of 63% when selling at our RRP of £4.50.
Please get in touch with us a info@projuice.co.uk so we can discuss this with you further.

Rated 5 out of 5 stars

Excellent machine

Excellent machine, super quiet. Smoothies very popular now!

July 13, 2023
Unprompted review
Projuice logo

Reply from Projuice

Thank you for your review! We are pleased to hear the smoothies are going down so well!

Rated 5 out of 5 stars

It’s great when a company are open to…

It’s great when a company are open to new ideas to establish a working partnership . We’re located in Norfolk Projuice is in Exeter. We’d been let down regularly by their wholesale partner and because the choice is so much better direct that’s what we hoped to do. Unfortunately we’re not on their delivery routes but we put on our thinking caps and came up with a solution that works!!! Not all businesses would be this flexible and this open to try something like this and we’re delighted with our partnership and with the opportunity this has give. Us to sell their wonderful produce

July 1, 2023
Unprompted review
Projuice logo

Reply from Projuice

That you for sharing your feedback! We are so pleased to hear that we have been able to work out a solution that enables you to enjoy our products!

Rated 5 out of 5 stars

The smoothies are really high quality

The smoothies are really high quality, loved by our customers and the customer service is always really top notch!

July 13, 2023
Unprompted review
Projuice logo

Reply from Projuice

Thank you for your review! We are delighted to hear that your customers are loving our products!

Rated 5 out of 5 stars

This is a fantastic company

This is a fantastic company. Their customer service is great and produce really high quality. Prices very reasonable.

July 13, 2023
Unprompted review
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Reply from Projuice

Thank you for sharing your experience with Projuice! We are so pleased to hear your feedback!

Rated 5 out of 5 stars

BEST Ice Cream & Milkshakes in town!!! Fact !

Pro juice has been fantastic for our small independent business…we have their ice creams & milkshakes along with free promo for advertising and our customers love them, we have regular customers popping in for their favourite ice cream and milkshakes all the time, the ice cream is great quality and that’s why they keep coming back…..mango ice cream WHAT!!!!! Yes one of our biggest sellers, if you get the chance to try one of these you will not be disappointed 😊👍🏻

July 9, 2023
Unprompted review
Projuice logo

Reply from Projuice

Thank you for your review! We are so pleased to hear you've had such a great experience with Projuice and your customers are loving the products! We will be passing this feedback onto our team!

Rated 5 out of 5 stars

Excellent customer service

Phone calls were answered by people who are polite, helpful and knowledgeable. Efficient use of technology, order was confirmed, followed by invoice. The web site was updated with items out of stock. We were informed when deliveries would arrive. Excellent customer service

June 29, 2023
Unprompted review
Projuice logo

Reply from Projuice

Thank you for your review! We are so pleased to hear you have had such a great experience from our customer service!

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