www.PromosOnTime.com Reviews 

112
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We have ordered several items from PromosOnTime over the last two years and each time have been extremely happy with the quality, price, and customer service. PromosOnTime is very easy to work with a... See more

Rated 3 out of 5 stars

Finally arrived - damaged packaging The good: Item shipped the same day as ordered! Decent looking product, but a little smaller than pictured. The bad: However, the tracking number didn't work. E... See more

Company replied

Rated 5 out of 5 stars

The owner Michael was a pleasure to work with from start to finish. Michael is involved through every step of the process. He worked together his art team and me to create the perfect advertising mess... See more

Rated 5 out of 5 stars

Our company consists of about 350 employees. I used PromosOnTime about 5 years ago for some pad folios with our logo. They did and excellent job! They turned out great and our staff really loved them.... See more

Company details

  1. Business Services

Information provided by various external sources

Low priced promotional products, trade show giveaways, promotional items, corporate and employee gifts, custom mugs, logo pens, personalized totes and custom mouse pads available with rush service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

112 reviews

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4.7

All reviews

(112)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

I love the bags and the customer…

I love the bags and the customer service when ordering,. The salesman called me to specifically ensure he understood what color font/ style/ design I wanted on the bags I ordered. The bags came and they seem to be good quality. My only problem is that the bags themselves were the wrong color. I had ordered green and the ones I received were black. They were being given out for Nurses' Week so I didn't bother trying to replace, as there was no way I could have gotten the new ones timely. Due to the great customer service I had received on the front end I'm certain they would have tried to fix had I called about it, and I would probably use them again, I was just disappointed when I opened the box to find that 1 issue.

May 9, 2019
Unprompted review
www.PromosOnTime.com logo

Reply from www.PromosOnTime.com

Melissa,

We apologize for that error. We can offer a discount if that helps.
Customer Service
Promos On-Time

Rated 1 out of 5 stars

Order was late

Order was late, not delivered to the address given. For the price was dissatisfied with the product

May 9, 2019
Unprompted review
www.PromosOnTime.com logo

Reply from www.PromosOnTime.com

Hi Vanda,
We are sorry you were not satisfied with your order. The item is exactly as it appears online and we have sold tens of thousands of Treat Kits and our customers love them. As for the delivery - the shipment went out the next business day via FedEx to the address given to us online.

Customer Service
Promos On-Time

Rated 5 out of 5 stars

Promos is perfect

I have worked with PromosOnTime for over 10 years. They are always helpful, courteous, punctual, and dependable. The products are well made and last over time. I know I can depend on them to get my order right.

May 6, 2019
Unprompted review
Rated 5 out of 5 stars

Lab Week Gifts

Product arrived in a timely manner, and was as pictured. We were very pleased.

May 2, 2019
Unprompted review
Rated 3 out of 5 stars

Loved the product but communication was…

Loved the product but communication was lousy. Had to do online chat 4x to find out status of order. Finally got 1 email that showed me my order. Had to call to find out about shipping twice. It was really a task. Don't know if I would order from you again for this reason.

April 26, 2019
Unprompted review
Rated 5 out of 5 stars

High quality

High quality, fast shipping...don’t know about customer care Dept-never had to call them....can’t ask for more than that!

April 26, 2019
Unprompted review
Rated 5 out of 5 stars

If you're looking for customer service

If you're looking for customer service, look no further. The PromosOnTime rep steered me to a vendor who did not charge an expedite fee, saving us money. We had only a few days to place an order and receive our items. PromosOnTime assured me that our items would arrive on time. They did, and we were quite pleased with the purchase. Thank you so much!

April 23, 2019
Unprompted review
Rated 4 out of 5 stars

Products were wonder-full

Products were wonder-full, arrived on time and in great condition! I made a large purchase to honor/thank by volunteers, and they really appreciated the gifts. Great resource!

Unfortunately, I was unable to get samples of other products I wanted to preview because they were slightly more expensive than the limit. I feel the company might have done a better job in this arena as being able to preview a few other gifts would likely have greatly increased the amount I ordered, resulting in greater profits for PromosOnTime and greater customer satisfaction.

April 12, 2019
Unprompted review
Rated 5 out of 5 stars

Promos on Time saved the day!

Our items were back ordered and we were so afraid we would not get them in time for a reception honoring volunteers. Promos on Time got the items in and drop shipped them to us overnight! We were so very grateful . Thank you to the professionals at Promo on Time for working with us. We will definitely use them again. The little starfish pins were a big hit in our seaside community.

Carla Howard
Kiawah Cares Foundation

April 11, 2019
Unprompted review
Rated 5 out of 5 stars

Promostontime is a reliable source for…

Promostontime is a reliable source for customized products. I have been pleased with a variety of orders including, hats, shirts and office gear. Greta customer service and high quality product.

April 8, 2019
Unprompted review
Rated 5 out of 5 stars

AWESOME SERVICE

Very fast response time and all products were received quickly and are BEAUTIFUL! Thank you!

April 3, 2019
Unprompted review

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