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Proovia Couriers Reviews 

59,196
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Evaluating 15,207 reviews, customers consistently praise the excellent delivery service, highlighting proactive communication and punctual arrivals. People often commend the staff for being polite, helpful, and efficient, frequently going the extra mile to place items where requested, ensuring careful handling of goods. However, some customers noted concerns regarding product condition upon arrival, with items occasionally reported as damaged or stained. A few other people also experienced unreliable delivery schedules or failed deliveries. Some reviewers were also dissatisfied with customer service responsiveness or found that delivery personnel occasionally refused to complete deliveries.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the efficiency and care of the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and very good.... See more

Product

Users describe ambiguous interactions with product, with many customers reporting items arriving in perfect... See more

Customer service

People report positive experiences with customer service, highlighting great communication through emails,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was kept fully informed for the delivery schedule, including an update call asking if it was ok to deliver in an earlier timeframe. Once here, it was carefully placed in the room I wanted it in. Excel... See more

Rated 5 out of 5 stars

I was very impressed by Proovia. The communication was first rate. I was emailed and informed when the delivery would be made and asked to confirm the time was suitable. When the delivery was dela... See more

Rated 5 out of 5 stars

This company were in constant contact via text and email with me throughout and before the delivery process. They let me know when they'd been scheduled to deliver by the company we used, then when t... See more

Rated 5 out of 5 stars

Two lads Maradona and David delivered parcel. Very pleasant and bought into house for storage until I'm ready to fit. Very happy with service. Will check condition of item itself later but delivery... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

59K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(59,196)

15,087 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Really good delivery

Really good delivery, tracking was excellent and Dumitru David did a great job delivering it safely to our drivers

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service by Catalin Bostan for Proovia

Catalin Bostan was my delivery driver for Proovia today - absolutely excellent service - very polite and careful handling an expensive cabinet that arrived in perfect condition. He rang when he was 15 minutes away as well so I was ready for them. Highly recommend Proovia and Catalin Bostan 🤩

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great collection!

Hi! It was just the collection / let’s see how delivery goes. For the collection part all very good - great guys, took care of the items to be collected - for this part I would recommend them. For the delivery let’s see what the recipient says :) - order 986 217

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Proovia Couriers

Was kept fully informed for the delivery schedule, including an update call asking if it was ok to deliver in an earlier timeframe. Once here, it was carefully placed in the room I wanted it in. Excellent service from start to finish

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

987497,

987497. The driver and his assistant were professional in loading the items. Great guys. But I can’t say same for the company they work for. Five weeks after informing me that they damaged one of my numerous items. They have neither return item to me nor pay compensation. Despite being a business customer for over six(6) years with them. Big shame. I will be providing more evidence if required.

July 16, 2026
Unprompted review

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