ProProfs Reviews 

288
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the incredible dedication of the support team, noting that staff members are always prompt, polite, and exceptionally effective at solving technical questions. People deeply appreciate the intuitive interface and the overall efficient service that makes daily tasks much easier, smoother, and remarkably productive for everyone involved. However, some customers also noted occasional reliability problems, such as unexpected technical glitches, session timeouts, and slower responses during certain busy periods. A few reviewers expressed frustration regarding specific administrative hurdles, mentioning that resolving certain unresolved concerns took longer than expected and caused operational disruption.

What people talk about most

Staff

Consumers find staff to be positive, highlighting dedicated, polite, and responsive support representatives... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick response times and... See more

User experience

Customers had positive experiences with user experience, finding the platform straightforward, very easy to... See more

Service

Reviewers mention positive feedback about service, noting top-tier support with fast responses, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's almost for 8 months I'm using this website for my continuing professional development. Last time I had the problem about some videos display. I informed support team and author of course. Custom... See more

Rated 5 out of 5 stars

ProProfs Knowledge Base has changed the way we store and keep our processes and procedures up to date. It has helped our team become much more efficient in providing great customer service. The... See more

Rated 5 out of 5 stars

ProProfs and the Knowledgebase I created on ProProfs are great tools. The Knowledge base is great for sharing information with our industry. Naveen was very prompt and helpful assisting me with some... See more

Rated 5 out of 5 stars

I was assisted by Shahid and had a wonderful experience. He helped answer all my questions and got my account fully sorted. Very helpful, asked the right questions, and resolved all my concerns. I’m v... See more


Company details

  1. Education & Training

Written by the company

ProProfs hosts more than 1,000,000 pages of content in 70+ languages and is a leading platform for online training and assessment with the world's largest library of professional tests & quizzes. ProProfs products, including Quiz, Survey, Learning Management System, Knowledge Base, Live Chat Software, Project Management, and Training tools, are used by many Fortune 500 companies such as Sony and Dell, along with users from leading educational institutes like Yale. ProProfs empowers users to work better, get smarter employees, and create happier customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

288 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(288)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick action

I had to recover some deleted quiz reports and Nitin help me to get them back quickly. Thanks for fast action.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and helpful!

Quick and helpful!
Shahid was quick to respond and resolve the issue I was having with signing into my account.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Naveen

Naveen, was very helpful in resolving my multiple queries. Follow-ups were done on time and the requirements were fullfilled. Happy experience.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

ProProfs has the BEST SUPPORT STAFF!

ProProfs has the best support staff ever. They are extremely patient, polite and knowledgeable. No matter how big or small your issue or concern, they will stick with you until the issue is resolved and you have a better understanding of their program.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

My experience has been great with the…

My experience has been great with the service and support. Very quick to help with my issue and managed to store the data that was deleted by an accident. I cannot thank you enough for all your help and support.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome for college courses

ProProfs is a great tool for me! It can range in creativity from a short quiz for my students to a full midterm. The ability to create and mix questions such as multiple choice and essay style questions makes implementing the quizzes really easy.

The security features are also great; some of the students have found loopholes using Apple software; however, the majority of the students adhere to the security features such as no tab changing or copying and pasting content. That has also made avoiding copying or plagiarism much easier in class.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

I needed assistance with some formatting issues on a module I was creating in ProProfs and customer support, specifically Gagan and her team, were very helpful and got my issue resolved in no time.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

ProProfs Training Maker is easy to use.

ProProfs Training Maker has been easy to set up and use. My company has been using them for approximately 10 years now. We are happy with the product. We also use Quiz Maker that works well too. We like it best as it is simple and clear.

May 28, 2025
Unprompted review
Rated 3 out of 5 stars

General Thoughts...

I love so many things about ProProfs...however, there are a few things that I would love to see change as well. I know this is a big ask, but it would be cool to be able to see real time access to what question students are on and monitor their progress during the test.
I also wish that we could block it so that they can not forward the test link to anyone else or take it with an email account that is not through our school district.

May 27, 2025
Unprompted review
Rated 4 out of 5 stars

Great for Quizzes, Needs Admin Improvements

We've been using ProProfs Quiz Maker daily for tests and knowledge checks. It meets most of our needs, but the administrative interface could be more organized. Enhanced manager access and better analytical filtering options would be beneficial. Overall, a solid tool with room for improvement.

May 27, 2025
Unprompted review

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