Proshop a/s Reviews 

Within their rights, but zero goodwill for a loyal customer.

I've bought most of my IT gear from Proshop for years. A RAM kit I purchased was defective, and rather than replace it they issued a refund — which, with prices having risen since, leaves me covering the extra cost myself to replace a part that failed on its own. To be fair to them, they may have had a legal basis for refunding instead of replacing.

But what really lost me was the response when I asked, politely, for any kind of goodwill — a small discount on a replacement or my next purchase — just to make the outcome a little fairer. Not a fight, not demands, just a reasonable middle ground. They refused everything.

Being within your rights and treating customers well aren't the same thing. After years of loyalty, being left entirely on the losing end of a defect that wasn't my fault — with no willingness to meet halfway — is enough to make me take my future orders elsewhere.

Response to comment:

Thanks for the reply. One correction for anyone reading, because the reasoning given doesn't match the general rule.

Under købeloven, in a consumer purchase the buyer chooses between repair and replacement — a refund is a fallback, not a remedy the seller picks to close the case. The only exception is disproportionate cost, but § 78 a measures that against the value of a defect-free item, not the price originally paid — so "too expensive for us" rarely stands. And "we treat all cases the same to avoid discrimination" is not a legal basis; consumer rights are individual and can't be reduced by policy below what the law gives each buyer.

There's no settled precedent locking in a seller's right to simply choose a refund, so that position can be legally challenged.

To be clear, I'm not a lawyer — this is my own reading of the consumer rules, shared as opinion for anyone in the same situation. That said, the reply correcting me doesn't appear to come from one either, so I'd encourage anyone affected to check købeloven § 78 a themselves rather than take either of us at our word.

Proshop is becoming my favourite shopping place for everything
Nearly always the best prices and stunning service /delivery.

I bought a product few weeks ago and should had been ready to pick up few days later. 2 days before they delayed it and gave excuses, delayed for one week which is double the original waiting time. Then again delay and again and again. Horrible company, just took my money and never seemed bothered about never giving me the thing that I paid for. I contacted them again and asked what was actually going on. They told me that it had been delayed but should come this week, one more day delayed. Now it's delayed until unknown time. They removed expected arrival day on the day when it was supposed to be ready... after being already few weeks delayed with many continuous delays. Now they have decided to remove the product on their website... They haven't contacted me or anything, just completely don't care at all that they stole my money for few weeks for nothing. In the meantime I could have bought this long time ago from their competitor.

Repeated product issues and very poor aftersales communication

I had repeated issues with a robot lawn mower purchased from Proshop. The product was repaired once, but after the return shipment it appeared damaged again. I complained and clearly requested either a replacement or a refund.

In my experience, the aftersales communication was extremely poor, dismissive and arrogant. There was no meaningful dialogue or proper explanation. I mainly received short unilateral notifications about what Proshop had decided to do.

After the case was submitted to Nævnenes Hus, Proshop still continued the repair process unilaterally and later informed me that the internal complaint case was closed, without properly addressing my request for replacement or refund.

Based on this experience, I cannot recommend Proshop’s aftersales service.

Everything arrived fast and in perfect condition.

No problems perfect service as always

Best experience from buying from Denmark
Electronics ,I recommend plus post nord delivery is amazing.

Have never had problems with Proshop

Simpelt
Let
Ligetil

Super nem webshop, transparent lagerstatus, lynhurtigt levering og alt fungerer bare med højt serviceniveau. Tak for det Proshop.

Super fast delivery

Very fast delivery and product quality is very good, 100% recommended

The pens and converters I ordered arrived in perfect state and due time.

Dear Sir or Madam,

I am contacting you directly because I am no longer receiving an adequate response from the Austrian Proshop.at customer support, despite multiple attempts to contact them and despite having submitted all requested documents in full.

Regarding my order with Proshop.at (order number 66880681), I received a parcel via DPD on 13 April 2026, which was completely empty when opened.

The value of the goods is €251.27, plus €6.99 shipping costs, for a total of €258.26.

I reported the incident to Proshop.at immediately and submitted all requested documents, including photos and the required signed declaration. Initially I received a response, but I am no longer receiving any further updates or solution.

As I currently do not feel adequately heard or supported by the responsible Austrian support team, I now feel compelled to contact you directly.

I kindly ask for your support and a timely response regarding how this matter will be resolved (refund or replacement).

Kind regards,
Michi
______

Hi Nicolai,

thank you for your reply.

I understand that the Austrian customer service is responsible. However, I have already contacted them multiple times and submitted all required documents, including photos and a signed declaration.

Since then, I have not received any further response or solution.

At this point, the case remains unresolved, and I am still waiting for a clear outcome.

I would appreciate it if this matter could be reviewed and a concrete solution provided.

Best regards
Michi

Had a very bad experience from the January sale.

I bought a graphics card from proshop during their sale, but i had a wrong card delivered, which was slightly more expensive. By the end of the month, i was contacted by their aftersales, which gave me 2 options - pay the full price of the wrong product (non-sale price), or another price that was also higher than the sale price.

Long story short, I had to contact the 'forbrugerklagenævn' until they would accept that i paid the sale price. I horrible experience and really bad customer service.

Otherwise, proshop is usually my goto shop for electronics and IT. Just be aware that if you grt the wrong product, they might try and scam you and make you pay overprice.

Delayed delivery
Order Number: 66896116
Purchased on the 9th of April. expected delivery will be the 6th of May.
Good prices, but slow delivery times. Beware of you are buying birthday presents etc

I purchased a high-end OLED monitor for around 10,000 DKK. After about 20 minutes of normal use, the OSD control button broke, making the monitor difficult to operate.

The product was sent for repair, but less than a month after receiving it back, the exact same issue happened again — the button broke off completely and the monitor is now unusable.

Despite a failed repair and a repeated defect, Proshop refuses to offer a refund or replacement and insists on yet another repair.

This is completely unacceptable. A premium product with recurring defects, and a store that clearly prioritizes internal procedures over customer satisfaction.

I have no interest in going through another long repair process just to end up in the same situation again.

Avoid if you expect reliable products and fair handling of complaints.

Bought the wrong model. Proshop agreed to take it back. Good response times. I had to pay for the return freight by myself though