Proshop a/s Reviews 

I highly recommend the store but not the product I have purchased. It’s not really a carpet for a pc chair where it looks like a huge mousepad. When you clean it with the vacuum cleaner, it’s sucking the mat up making the cleaning a nightmare. Very bad product for the intended use.

Great shop! Always amazing offers and fast delivery. Never make me disappointed in any purchased item.

The modularity of the framework laptop 16 is genius. Their customer support was very nice when I had few questions about the GPU module

Fully recommend Proshop. Fast service, good prices and with precise tracking. Have purchased from before and will do again.

The logitech MX Master 3S is super comfortable for long work days. Side scroll wheel is a lifesaver for my huge excel sheets. Definitely recommend it !

God og robust romaskine - og til en meget favorabel pris

I returned a defective laptop computer worth 23000 DKK after having spent weeks with the manfuacturer's support team troubleshooting, re-installing, etc. The manufacturer confirmed the defect and asked me to return to the shop I bought from. The device had the issue from start (black flickers on external screen) but I hoped that driver bugs or a broken cable might be the issue at first.

ProShop has now had the defective device for a month. They have not yet attempted to reproduce the issue. They have claimed multiple times the issue did not exist and tried to charge me fees for their "troubleshooting" until they eventually admitted not having access to the right equipment.
We are talking about grabbing one of the hundreds of high-res screens they sell. It took me 30 seconds to find one for 1500 dkk in their shop but they could not grab that to test the issue apparently. They insisited a specialised repair shop would need to get involved.

I filed an official complaint now and ProShop still insists they did not do anything wrong. They pretend it is absolutely reasonable to leave me without a computer for a month wihtout offering a replacement and refuse to refund my money so I can buy another computer and move on with my life.

UPDATE: Sad to see how ProShop's reply confidently confirms they don't have midrange screens available in their repair facility. 3440x1440 at 100Hz is a typical office setup these days. I am not asking for 5k 240Hz. If they cannot test this, maybe they should stick to selling low-end hardware and not high-end gaming devices. You wouldn't accept your car repair to take over a month because the shop doesn't have a torx screwdriver.
And even their "external partner" has done absolutely nothing for at least 10 days now.

Update 2, current status: lying about what the computer should be able to do. The "external partner" also concluded "no error" and after being pressed they again admitted not having tested with the parameters that caused the issue. The new attemp is claiming the device was never designed to support that. They are literally claiming a high-end gaming device with an HDMI 2.1 port should not support higher than 60Hz refresh rate on 4K. That is absurd and after briefly doubting myself I have had confirmed by the manufacturer that the device of course should support this. ProShop say they are still "waiting for confirmation". Not much "Pro" in this behavior. Either they are lying or they really have no clue about computers. How can you sell thousands of high-end computers and screens and not understand the HDMI spec?

Nice on time delivery with good price on product

Alt for lang ventetid du venter som regel op til en halv time hver gang

Seit dem 12.01.2026 versuche ich, einen Gewährleistungsfall mit dem Unternehmen Proshop zu klären. Trotz drei Mahn-E-Mails habe ich keinerlei Rückmeldung erhalten, wie weiter vorgegangen wird oder wie mein Problem gelöst werden soll.

Offenbar nimmt man dort in Kauf, einen Kunden über Monate ohne Ware zu lassen und trotz mehrfacher Anfragen keine weiteren Informationen zum Stand des Gewährleistungsfalls zu geben.

Für mich ist diese Erfahrung eine der schlechtesten, die ich jemals machen musste. Auf meinen Wunsch nach einem 1:1-Austausch wurde ebenfalls nicht eingegangen. Stattdessen reagiert das Unternehmen maximal kundenunfreundlich und kommuniziert in keiner Weise mehr transparent.

Auch die Hotline ist keine Hilfe, da man dort weder Unterstützung erhält noch überhaupt jemanden persönlich erreicht.

Ich warne ausdrücklich vor dem Unternehmen Proshop.

@Proshop i contact the german customer service no reaction.
@ 5.3.2026 Proshop no your german customer service dont anwser to me.

@ 6.3.2026 Proshop no your german customer service dont anwser to me therefore, your support is simply a lie. After three emails requesting a binding answer from German support, I have received no response. Since you operate from Denmark and also serve the EU market, I consider it your duty to maintain a minimum level of professionalism and respond to your customers after three emails.

@ 9.3.2026 Proshop Furthermore, I would like to emphasize that Proshop, with its headquarters in Denmark, operates across the entire EU. Because of this, the company carries responsibility for its customer service and actions across all of its markets, including Germany.

To this day, Proshop has still not fulfilled the promise that the German support team would respond to my issue. I was explicitly told that my case would be forwarded and that I would receive assistance from the German side. This has not happened. The statement that I would receive a response from German support therefore remains unfulfilled and misleading.

Instead of resolving the issue, it now appears that the company is trying to distance itself from responsibility by separating its platforms and suggesting that the review should only apply to one market. At the same time, pressure is being placed on Trustpilot under what I believe to be incorrect premises in order to challenge or remove reviews that reflect the real customer experience.

As a customer, I find this concerning. A review should reflect how a company handles a problem in reality, especially when the company operates as a single organization across multiple markets.

I honestly do not know what has changed at Proshop, but the overall customer handling appears to have declined significantly. If a company is willing to mislead existing customers and attempt to influence or challenge reviews that reflect the experience with the company as a whole, then this is something potential customers deserve to be aware of.

Customers rely on transparency, especially when problems occur. Reviews exist so that people can understand how a company behaves not only during a purchase, but also when support is actually needed.

@11.3.2026 The German support team has now contacted me, but it appears that their hands are tied when it comes to accelerating the warranty case with the manufacturer. From my perspective, it should be within the scope of any reasonable agreement to arrange a simple 1-to-1 replacement at the customer’s request, allowing the conflict to be resolved in a straightforward and customer oriented way.

The case is still not closed, and I will continue to document here how Proshop, as an EU-wide operating company, ultimately resolves this situation.

13.03.2026

Proshop has finally initiated a refund after a long period of delays. However, I now also have to deal directly with the manufacturer and their separate payment model, and I hope to recover my money through PayPal.

Overall, this is disappointing, even though I acknowledge that the case has now been processed. Thank you for the handling, but please aim for a more customer-friendly approach in the future.

Super gode service

Ordered a monitor end of January.
Date of delivery was set to be the 6th of February.
Time passes, no E-Mail, no monitor. Fast forward to the 13th - I contacted the support, got an automatic response, nothing happened.
On the 18th I contacted the support again, asking for my money back and any type of answer regarding my request - still nothing.

Have to open a dispute on paypal to even get my money back, withholding my funds for 4 weeks without delivering, without communicating and without refunding. Absolutely terrible experience on my end - I do not recommend.

Super fin PC til prisen. Alt spillede som det kulle

Skønt gang på gang at konstatere at prisen i den grad er konkurrencedygtig og leveringen super hurtig.

It's an excellent printer, but it took me 2,5 hours to install it with the HP app

I quite like Proshop. I've order from them before and everything went smoothly and quickly. They have amazing selection and the delivery is usually as promised - next day.

Expect when it's not. I've recently made a purchase, a rather hefty one this time, that I need to arrive quickly. Proshop had next day delivery option, not just a promise on the homepage, but during the checkout the delivery date was specified as next day. That's why I chose Proshop for the purchase.

The next day comes. I check the PostNord app and I can see the shipment is registered in there, but it says they haven't received the package from the sender yet. Concerning... I check the order status on the Proshop's website and it says they have handed over the package to PostNord very early in the morning - okay - somebody is not telling the truth. Later in the day the tracking in the app is updated - the package is in Brøndby. No delivery on the estimated day.

Now we are one day in delay. I check PostNord app in the morning, and it says "The delivery of the shipment is in progress". There I am, not getting the package when I needed it, but at least I'm getting it one day later. But NO. Few hour later the status updates to "Estimated delivery is tomorrow". Dang!

Now we are in tomorrow, and the package still hasn't arrived to the pakkeshop where it's expected to be delivered. And judging by time of the day, I'm not sure it will even be delivered today, as usually packages arrive there earlier in the day.

Now, you might ask why am I writing a review for Proshop and not for PostNord? Well, this is what is written on Proshop's homepage: "Står du fx og skal bruge en printer nu... Nu, som i senest i morgen? Eller har du fået den der velkendte craving efter den nyeste smartphone, og har brug for den… i dag?! Så fortvivl ikke. Hos Proshop har vi 1 dags levering på lagervarer. Du kan også hente din vare samme dag fra vores afhentningssteder i Aarhus og København. Til en lang række adresser i landet tilbyder vi sågar levering samme dag!"

I could see my item was in stock and estimated to be delivered the next day during the checkout flow.

Maybe this is not directly Proshop's fault, but Proshop is using PostNord as a courier and advertises next day delivery. If you advertise next day delivery, maybe don't work with companies that can't meet your high bar. Otherwise you don't really set the bar high.

The main reason I'm actually writing this review is their customer support, or lack of it. With every day of delay, I wrote to Proshop. The replies I got were just giving me information on the estimated delivery - I can see that myself in the app, claiming they don't "promise a delivery" - yet they do advertise it on their website, or blaming it on bad weather - yes, there was bad weather yesterday, but not on the day when order was supposed to be delivered in the first place. I haven't received any kind of actual assistance from their customer support yet. They haven't done anything to try to make this delivery happen.

I like Proshop, and I'll keep using them, but please deliver on your promises, or don't promise things you can't fulfill.

I'm still waiting for an order I made for 1 and a half months now when it was supposed to arrive in 15 days and they keep delaying it, it's been delayed 3 times now