Prospa New Zealand Reviews 

1,192
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service is frequently highlighted as exceptional, with many people appreciating the efficiency, speed, and ease of the overall process. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the company is a reliable partner for businesses. However, some people were dissatisfied with poor communication and wasted time, struggling to get clear information even after making a complaint. A few other people also felt that the company did not value long-term customers, providing generic excuses and lacking transparency in their decision-making.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting its ease of communication, speed,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as extremely good, quick,... See more

Response time

Customers had positive experiences with response times, with many describing the service as quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The overall service was great, Saxon was amzing to deal with very straight up and straight forward. So easy to complete and got approved very fast and had money in my account faster than I ever though... See more

Rated 5 out of 5 stars

I was really impressed with how easy it was to apply for funding. The online application was easy to follow and complete. the guy who called me was very friendly and was great to deal with. Once t... See more

Rated 5 out of 5 stars

It was very fast and went smoothly and well, didn’t really expect to it have a good progress with no stress or long waiting and I’m very proud for signing up for this.

Rated 5 out of 5 stars

I found the team that I had dealing with to be extremely helpful and very friendly. They had a great attitude and seemed to be very up to date with what they could offer and or what information was ne... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant

Written by the company

Being a small business owner can be tough, but accessing funds to help you reach your business goals doesn’t have to be. Prospa gets to know you and your business, so we can provide a personalised solution to match your business needs. Business funding is available from $2,000 to $500,000 with a smooth application, quick decision and funding possible in 24 hours. Join the thousands of small businesses who thrive with the support of Prospa.

Business loans made easy.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,192)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

When you understands business needs the quick and fast financial support from you is very much appreciated to continue doing business.. the cash flow injected is important

Since the moment I have in touch via social media I have been contacted and started liaising Lou Mose and he help the process very professionally and make it very smoothly and very fast. I have got the impression that the application was going to take ages to provide all the requeriments that any other financial institution requires and I was not expecting at all how fast the money was seating on my account without the hassle ... I can not be more thankful

August 26, 2024
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Jose, thank you for your great feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience.

Rated 5 out of 5 stars

Financial Support

Requesting Financial Support was a big help in these challenging times.

August 28, 2024
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Stephen, we don't just listen, we hear what's important. Thank you for choosing Prospa!

Rated 5 out of 5 stars

James was awesome

James was awesome - listened to our situation and offered ways to help.

August 27, 2024
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thank you so much for your feedback, Tracy.
We really appreciate you taking the time out to share your experience with us—and we agree, James is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Rated 1 out of 5 stars

Ripped off

I borrowed $75k on a 2 year loan from these guys and ended paying back over a $120k (60%) I’m going to make inquiries into this excessive amount in interest and fees

I did not miss one payment over two years and paid it back at over $1200 per week

THIS IS EXCESSIVE BY PROSPA

August 26, 2024
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Daniel, we understand your concerns about interest rates. Here at Prospa, we’re committed to providing transparent and tailored solutions to your business needs. Please contact us at 0800 005 797 or email 'help@prospa.com' - our support specialists are available if you’d like to discuss your situation in detail.

Thanks, the Team @ Prospa

Rated 5 out of 5 stars

My experience with Prospa

My experience with Prospa, the staff was friendly and very helpful for my business loan, no hassle filling out paperwork, great communication,

August 12, 2024
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Kayla,
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thank you for your feedback!
Kind regards, Team @ Prospa

Rated 1 out of 5 stars

Second review on here after weeks of…

Second review on here after weeks of prospa not getting to the bottom of THEIR system error , or lack of staff training who knows , i never missed a payment (have bank to back me up) was reversing on prospas end and sitting who knows where, but magically a 8k lump sum from prospa got put in the account , got told an investagation was happening , yet they still charged me dishonour fees , when it was their system error , thousands to , am seeking legal advice and sort your workers out or your computers or something, no ones being held accountable but quick to blame me and charge me more even with bank back up , and 1 lady from prospa finally admitting it was on their end , but still have to pay the dishonour fees ??

July 15, 2024
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi William, we regret to hear you had a poor experience, our Customer Solutions team is empowered to work with our customers, to come to a solution together.
We will be looking into this to see if there is anything else we can do, can you please email 'assistance@prospa.com' and we will reach out to you.

Kind regards, the team at Prospa.

Rated 2 out of 5 stars

Extremely high interest rates, not recommended.

I've given the company 2 stars as the communication from the loan officer was very good. However the rates they offer are out of this world. I was offered a business loan of $35k at 39% interest, I couldn't believe my eyes. Had I known that they are this much profit driven, I would never had applied in the first place. Waste of time.

June 10, 2024
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Shamrose,
We believe in transparency and being open and real with our customers. We understand your concern about high interest rates and would like to acknowledge that rates are influenced by various factors such as economic conditions, market risks and regulatory environments. Should you ever reconsider, our team is always here to assist.

Rated 5 out of 5 stars

Fast bridging finance saved me a 6 month wait.

Fast bridging finance saved me a 6 month wait.

New pinball machines, built by boutique manufacturers with small production runs, often involve 6 to 24 month wait times between paying the deposit and the balance payments. When the balance invoice arrived for my new Labyrinth game, I had only a few days to make the payment or else I'd miss a spot in the first Australasian shipment and have to wait till the end of the year for the second. Jane at Prospa quickly approved and supplied bridging finance, enabling me to make a timely payment while I await approval on my bank loan application. Being a business asset, the potential loss of 6 months earnings from the game was far greater than the fees involved with the Prospa loan, so I am very happy with my decision to use their service.

June 7, 2024
Unprompted review
Rated 1 out of 5 stars

Patronising customer service

Rude, pushy and patronising customer service.

June 6, 2024
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

We regret to hear you had a poor experience. If there's been a misunderstanding or an issue, please reach out to us directly. Please let us know by sending us a DM so we can investigate.

Kind regards, the team at Prospa.

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