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Prospa New Zealand Reviews 

1,192
•
TrustScore 4.5 out of 5

4.5

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service is frequently highlighted as exceptional, with many people appreciating the efficiency, speed, and ease of the overall process. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the company is a reliable partner for businesses. However, some people were dissatisfied with poor communication and wasted time, struggling to get clear information even after making a complaint. A few other people also felt that the company did not value long-term customers, providing generic excuses and lacking transparency in their decision-making.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting its ease of communication, speed,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as extremely good, quick,... See more

Response time

Customers had positive experiences with response times, with many describing the service as quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The overall service was great, Saxon was amzing to deal with very straight up and straight forward. So easy to complete and got approved very fast and had money in my account faster than I ever though... See more

Rated 5 out of 5 stars

I was really impressed with how easy it was to apply for funding. The online application was easy to follow and complete. the guy who called me was very friendly and was great to deal with. Once t... See more

Rated 5 out of 5 stars

It was very fast and went smoothly and well, didn’t really expect to it have a good progress with no stress or long waiting and I’m very proud for signing up for this.

Rated 5 out of 5 stars

I found the team that I had dealing with to be extremely helpful and very friendly. They had a great attitude and seemed to be very up to date with what they could offer and or what information was ne... See more

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant

Written by the company

Being a small business owner can be tough, but accessing funds to help you reach your business goals doesn’t have to be. Prospa gets to know you and your business, so we can provide a personalised solution to match your business needs. Business funding is available from $2,000 to $500,000 with a smooth application, quick decision and funding possible in 24 hours. Join the thousands of small businesses who thrive with the support of Prospa.

Business loans made easy.

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.5

All reviews

(1,192)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Good customer service, not-so-good interest rate

Really quick and efficient sign-up process with minimal back-and-forth. There were a couple of strange questions, but we were completely honest about the purpose of the loan and exactly what the financial state of our company is. Our account manager was kind and professional. Surprised that the interest rate is so high considering we have been in business for more than four successful years, but after some discussion, we have accepted the terms. We only see this as a temporary loan to assist us during a rough patch, and will pay it back as fast as we can to mitigate the effect of the high fees and unfavourable interest rate.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

I love that it doesn't take weeks to…

I love that it doesn't take weeks to decide like some lending companies and that there are simple integrations to bank account so not millions of forms to fill in to check our expenses. The team are polite and everything is very user friendly.

March 1, 2024
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Louise. thanks for the positive review. We try to make the complex simple. Glad to hear you had a great experience.

Rated 5 out of 5 stars

James was Awesome

Honestly James was awesome, extremely clear on how everything works, and thoroughly impressed.

February 22, 2024
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi Jason, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, James is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

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