iMobile Pro Tech ExpertsReviews 

2,393
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the brilliant service, highlighting the staff's helpfulness, professionalism, and patience in handling various requests, from screen replacements to data transfers. Many people appreciate the exceptional customer service, noting that everything was handled smoothly and stress-free, often exceeding expectations compared to official stores. Consumers also found the pricing to be very reasonable and competitive, with repairs and new phones often costing less than anticipated. However, some customers also noted significant issues with product quality and customer support, experiencing problems like screens failing shortly after repair or phones being lost. A few other people also felt that customer service was unresponsive, with emails going unanswered and calls being abruptly ended.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the speed and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Product

People report ambiguous experiences with product, with some customers praising the great selection of phones,... See more

Price

Consumers find price to be positive, with many reviewers highlighting the very good and reasonable pricing... See more

Customer service

Customers had positive experiences with customer service, with many appreciating the face-to-face advice and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant Service, Went in to get my screen replaced as the Touch screen had stopped working. The guy had it for a few minutes gave it back and said all done!!!...Couldnt believe it as id tried everyt... See more

Rated 5 out of 5 stars

Went into the Wakefield branch to get a battery replacement and was told that It wasn't necessary - just a new back glass from where I'd attempted a dodgy repair myself! Half the price I thought it... See more

Rated 5 out of 5 stars

I visited the I Mobile Bromley branch to buy my new Samsung S25 Ultra, and the service was absolutely exceptional. The team looked after me for over an hour and a half, transferring all my data fr... See more

Rated 5 out of 5 stars

Bought a new iPhone. Confess to being a bit worried when we realised this isn't an official Apple Store but the service we received was way better than we'd experienced in the official stores and we... See more


Company details

  1. Mobile Phone Repair Shop

About iMobile Pro Tech Experts

Written by the company

iMobile is UK’s leading smartphone and tech product retailer. With a wide range of services and multiple locations, iMobile is the fastest growing mobile business with its excellent services and reliable products

With years of experience and specialising in the mobile phones, tablets, smartwatches, and technology industry, iMobile is currently located in 15 different locations in the UK.

We are offering customer satisfactory services online and in-store in Leeds, Chelmsford, Norwich, Ipswich, Harrogate, Bishop’s Stratford, Cambridge, Leicester, Wakefield, Bournemouth, and Bromley.

Throughout these years, we have built a strong reputation. But we always look forward to expanding our services and scope, so we can deliver better service quality with a higher standard for our new and repeat customers.

We are creating a powerful platform with a user-friendly experience for our customers, so they can shop anytime and anywhere online.

We offer a wide range of smartphones and electronic gadgets at unbeatable prices.

We also offer Gaming gadgets, Air-pods, Tablets, Smartwatches, Chargers, Headphones, and other accessories to meet all your needs.

We do a quality inspection of all our products before listing them for sale

You can always find the one you like, and we will provide you with the best price.

We are Apple and Samsung products specialists. We have an effective team of experts with years of experience in repairs to fix your phone issues.

With its professional back-end support, repairing services, and trained staff, iMobile is considered the most reliable company when it comes to repairs. Our network is growing, and we love to share the good news with our customers.

We are committed to taking care of your devices.

Not only our technicians are ready to repair nearly any device, but we also offer trade-ins, upgrades, accessories, and more!

Our staff is passionate about the latest technology. They are ready to assist you with anything you may need. Our online support is available for our customers 24/7 with speed, reliability, and passion.

With iMobile, you can buy with confidence.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,393)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Store Manager Fahad is one of the best…

Store Manager Fahad is one of the best lads I have ever dealt with, he helped me with a brand new phone as well as offered me a full set up for the phone. Prices was really cheap as compare to other shops in town along with the best service. Thank You

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous staff

Sam helped us today . He was so polite , so professional and gave us some great advice . We will definitely use imobile again as really appreciate the face to face advice and support.
His colleague was also great referring us to Sam .

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I went to IMobile today and was so…

I went to IMobile today and was so welcomed by Florin and another guy. They were so helpful and friendly and made my experience wonderful.
I will definitely be coming back, thanks guys.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Revisited the nottingham store

Revisited the nottingham store. Current manager has a brilliant customer service and honestly can't fault the service provided to me today. I will totally recommend.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Precious photos and messages

Prashan was very helpful in getting me the new phone. He kept me updated until the phone arrived and all my data was transferred to the new phone. Superb service by all the staff who dealt with my problem and saved precious irreplaceable memories on my old phone. A deep thanks 🙂

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID - WARRANTY SCAM

Got an iphone screen replaced. Within a couple of weeks the screen was clicking and popping. The screen had not been fitted properly so I had to take it back. They replaced the screen under warranty and it was fine for a couple of months. Then all of a sudden while using the phone the screen went green and it had lines all over the display. I took it back to the shop and they tried to argue it wasn't under warranty and i had to pay for another screen replacement. The phone had not been dropped, damaged or wet for the screen to immediately fault like that. I took it to a nearby competitor and they confirmed it was a fault with the screen and it had not been damaged.

Do not use IMobile - they use faulty parts, do not fit parts properly and their warranty is not fit for purpose.

March 28, 2026
Unprompted review

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