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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant Service, Went in to get my screen replaced as the Touch screen had stopped working. The guy had it for a few minutes gave it back and said all done!!!...Couldnt believe it as id tried everyt... See more
Went into the Wakefield branch to get a battery replacement and was told that It wasn't necessary - just a new back glass from where I'd attempted a dodgy repair myself! Half the price I thought it... See more
I visited the I Mobile Bromley branch to buy my new Samsung S25 Ultra, and the service was absolutely exceptional. The team looked after me for over an hour and a half, transferring all my data fr... See more
Company details
About iMobile Pro Tech Experts
Written by the company
iMobile is UK’s leading smartphone and tech product retailer. With a wide range of services and multiple locations, iMobile is the fastest growing mobile business with its excellent services and reliable products
With years of experience and specialising in the mobile phones, tablets, smartwatches, and technology industry, iMobile is currently located in 15 different locations in the UK.
We are offering customer satisfactory services online and in-store in Leeds, Chelmsford, Norwich, Ipswich, Harrogate, Bishop’s Stratford, Cambridge, Leicester, Wakefield, Bournemouth, and Bromley.
Throughout these years, we have built a strong reputation. But we always look forward to expanding our services and scope, so we can deliver better service quality with a higher standard for our new and repeat customers.
We are creating a powerful platform with a user-friendly experience for our customers, so they can shop anytime and anywhere online.
We offer a wide range of smartphones and electronic gadgets at unbeatable prices.
We also offer Gaming gadgets, Air-pods, Tablets, Smartwatches, Chargers, Headphones, and other accessories to meet all your needs.
We do a quality inspection of all our products before listing them for sale
You can always find the one you like, and we will provide you with the best price.
We are Apple and Samsung products specialists. We have an effective team of experts with years of experience in repairs to fix your phone issues.
With its professional back-end support, repairing services, and trained staff, iMobile is considered the most reliable company when it comes to repairs. Our network is growing, and we love to share the good news with our customers.
We are committed to taking care of your devices.
Not only our technicians are ready to repair nearly any device, but we also offer trade-ins, upgrades, accessories, and more!
Our staff is passionate about the latest technology. They are ready to assist you with anything you may need. Our online support is available for our customers 24/7 with speed, reliability, and passion.
With iMobile, you can buy with confidence.
With years of experience and specialising in the mobile phones, tablets, smartwatches, and technology industry, iMobile is currently located in 15 different locations in the UK.
We are offering customer satisfactory services online and in-store in Leeds, Chelmsford, Norwich, Ipswich, Harrogate, Bishop’s Stratford, Cambridge, Leicester, Wakefield, Bournemouth, and Bromley.
Throughout these years, we have built a strong reputation. But we always look forward to expanding our services and scope, so we can deliver better service quality with a higher standard for our new and repeat customers.
We are creating a powerful platform with a user-friendly experience for our customers, so they can shop anytime and anywhere online.
We offer a wide range of smartphones and electronic gadgets at unbeatable prices.
We also offer Gaming gadgets, Air-pods, Tablets, Smartwatches, Chargers, Headphones, and other accessories to meet all your needs.
We do a quality inspection of all our products before listing them for sale
You can always find the one you like, and we will provide you with the best price.
We are Apple and Samsung products specialists. We have an effective team of experts with years of experience in repairs to fix your phone issues.
With its professional back-end support, repairing services, and trained staff, iMobile is considered the most reliable company when it comes to repairs. Our network is growing, and we love to share the good news with our customers.
We are committed to taking care of your devices.
Not only our technicians are ready to repair nearly any device, but we also offer trade-ins, upgrades, accessories, and more!
Our staff is passionate about the latest technology. They are ready to assist you with anything you may need. Our online support is available for our customers 24/7 with speed, reliability, and passion.
With iMobile, you can buy with confidence.
Contact info
United Kingdom
- www.protechexperts.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Not happy with this company at all
Not happy with this company at all. Within two months of receiving my phone, one of the lens covers fell off and I was told that the warranty would not cover this. A week later, two months after buying my 'excellent' condition phone, the battery blew, pushing off the front cover. I sent an email about this but did not receive a reply, I have ended up paying £85 for a new battery at my local phone repairers to replace the battery. Shocking customer service from iMobile.
November 1, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Hi Robin,
Please take a moment and write us at customersupport@imobile.co.uk and we shall get back to you as soon as we can. Thank you
Excellent customer service and sorted…
Excellent customer service and sorted out problem with charging my phone .. thanks for you help..
November 1, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Great service fixed my sons iPad in 5…
Great service fixed my sons iPad in 5 minutes
October 15, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Easy to understand why recommended
These guys always seem to be recommended by the local mobile shops and I’ve just used them again via Vodafone’s referral (previously also via 02 and EE). They’re always so helpful and don’t rip you off with their prices. Very fair prices and efficient friendly staff.
October 9, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Very helpful staff
Hi
Wife and I came in on 7th October because I needed a new phone, the service we received was outstanding, ended up with a Samsung A15 5G, the shop was well stocked, if you are looking for a new phone or accessories, I highly recommend this store.
October 7, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Excellent service by Hassan and samad
Excellent service by Hassan and samad
October 9, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Reply from iMobile Pro Tech Experts
Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Very good servis
October 3, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Fahad is a gem
Fahad is a gem, he sold me the new phone in an amazing price, thank you fahad.
October 2, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Awful Customer Service and Lies
Purchased a iPhone 13 mini in blue, not long after my order was confirmed someone (Kumar) reached out on WhatsApp saying they didn't have blue but could do white. I said I don't mind the colour, just whatever is in the best condition.
When I ordered the website stated anything in 'Excellent' condition would be battery health about 90% so I was expecting that. When the phone arrived, it was 85% so I contacted on WhatsApp to say this was not what I was expecting, he wanted to know where it says the battery health is 90% on the website so I sent a screenshot. He then responds 30 minutes later saying the website says different, so they clearly changed it during that time which is a bit dodgy already.
Anyway I ask for a refund and after a bit of back and forth I get the return label a couple days later. Send it as soon as possible and it arrives on the 4th September. I do not received any kind of email/message saying they have received the return and are processing it. I continue to contact Kumar as there customer service number doesn't respond and they barely respond to emails. He keep saying he will talk to the team, then saying the refund has been processed. It has been nearly a month since I returned phone and have no refund so have to start a chargeback dispute to get my money back.
Do not use this company if you want any kind of customer support or professionalism. Completely unacceptable.
October 1, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Hi Jake, We apologise for the inconvenience this may have caused, Please take a moment and write us at customercare@imobile.co.uk and we shall investigate the matter and will get back to you as soon as we can.
Reply from iMobile Pro Tech Experts
Thank you for a five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Kumar Thank you do much for your help
Kumar Thank you do much for your help! Very efficient service.
September 30, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for a five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
I ordered two 6th generation iPad…
I ordered two 6th generation iPad covers on the 12th of August and I never received them. I was told by the post office the package was damaged and they couldn’t find my address and were returned to imobile. After contacting imobile they said they would send them again .I am still waiting for a refund or the IPad covers .No response from customer service email.
August 12, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Hi Josephine, We apologise for the inconvenience this may have caused, Please write us at customercare@imobile.co.uk and we shall get back to you as soon as possible to resolve the matter. Thank you.
Fantastic
When entering the shop I was met by the most helpful member of staff (Kat) who understood my needs & directed me to the options of a new charger.
I would strongly recommend using this branch of I Mobile, FANTASTIC..!!!
September 19, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for a five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Very very friendly team
Very very friendly team , i love to visit this shop again
September 14, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for a five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Kat was really warm and friendly
Kat was really warm and friendly, she made a big effort to help me find what I wanted and I'll definitely be returning!
Thanks Kat!
September 13, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for a five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
Very friendly
Very friendly, helpful, gave me a discount without me being aware of it. Very professional too
September 13, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for a five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
This phone shop is the best in…
This phone shop is the best in Cambridge. The staff Cat and the team treat you really well. I would happily recommend this shop.
September 13, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for a five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
I ordered an iPhone 13 Pro around the…
I ordered an iPhone 13 Pro around the 22nd of July, however I never received a tracking number.I then call the company asking why I didn’t receive my phone for almost a week now as well as to ask where my tracking code was.Then I was told they would look into it, which left me relieved.I look at my banking app to see that the money had returned however was taken back on the 31 of July which left me puzzled since it had been 9 days since I ordered. I waited another week and didn’t end up receiving any package and I also never received a tracking code again. In my personal experience I wouldn’t shop here again.
July 22, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
We apologise for the inconvenience this may have caused,
Please take a moment and write us at customercare@imobile.co.uk we shall get back to you as soon as we can. Thank you
Great experience
The guys at the Wakefield shop were so helpful and friendly I would definitely recommend this shop to anyone!
September 10, 2024
Unprompted review
Reply from iMobile Pro Tech Experts
Thank you for a five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.
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