Fantastic experience from start to finish! The customer service was outstanding—friendly, responsive, and incredibly helpful with all of my questions. My order was processed quickly and arrived much s... See more
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Entered the address incorrectly but George was super fast and responsive by correcting it with the courier. Friendly service even followed up to make sure it arrived. 10/10 service would purchase fr... See more
I first found Protein Package when I was looking for EHPLabs energy drinks. I've been ordering regularly since thanks to their wonderful selection of vegan protein and of energy drinks. A few times... See more
I wanted to leave a quick note regarding my recent order. Unfortunately, due to the recent 35°C heat, my protein bars spent a bit too long in transit and arrived as a completely melted m... See more
Company replied
Company details
Written by the company
At Protein Package you can mix and match any high protein products! Pick and mix the best protein bars, cookies, shakes, powders, donuts and much more. Build your Protein Package with healthy protein snacks from Grenade, Fulfil, Quest and hundreds of other top supplements brands. Get up to 15% off your order!
Contact info
Protein Package Limited, Unit 6, Building 15, WV15 5HR, Bridgnorth, United Kingdom
- 01746762436
- contact@proteinpackage.co.uk
- www.proteinpackage.co.uk
4.8
Excellent
426 reviews
No recent history of asking for reviews
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great customer service
great customer service, received my order very quickly, very happy with the variety of healthy snacks!
September 18, 2021
Unprompted review
Great products
Had an issue with delivery of a package due to it being lost by Hermes. I was provided with a refund even though Protein Package was not to blame. Created a new order and got exactly what I was after.
August 18, 2021
Unprompted review
Does exactly what it says on the tin
August 9, 2021
Fast delivery but incorrect items sent
Fast delivery but incorrect items sent. Would of been 5 stars if everything was perfect.
August 4, 2021
Reply from Protein Package
Hello Karen,
Thanks so much for taking the time to leave us a review, we really appreciate it.
Apologies for any inconvenience caused and that you feel we didn't quite meet our usual high standards on this particular order.
We take great care in packaging all orders but due to the volume of product lines, errors can very occasionally occur in the picking process by mistake.
I have checked up on this case and can see that it has been resolved and discussed via separate correspondence to agree upon a solution.
If you have any further queries or questions, we're always here and happy to help.
Business Email: contact@proteinpackage.co.uk
Business Telephone: 01746762436
Have a lovely day,
George Greenhill
Protein Package Limited
4th August 2021
Great customer service
Great customer service! Had a problem with delivery but they sorted it out swiftly. Fantastic 😊
August 3, 2021
Reply from Protein Package
Hello Cuthbert,
Thank you for taking the time to leave us a review. We always strive to provide a 5-star experience for all customers and are deeply disappointed that you feel on this occasion we have not met our usual high standards.
We have checked all our contact methods but can't see any correspondence regarding this matter.
We've therefore just reached out to you via email as we're more than happy to look into this and get it fully rectified for you with a matter of urgency.
I have included Protein Package's contact details below for your reference.
Business Email: contact@proteinpackage.co.uk
Business Telephone: 01746762436
Many thanks,
George Greenhill
Protein Package Limited
8th July 2021
Very good products and very nice and friendly staff
Very good service! I already ordered twice from here and last time i forgot to put my email and had no clue about my order. I quickly emailed them and George G. took care of everything. I was very impressed by his kindness and his eagerness to help. The products also very good and worth the money. Definitely i will order from here again! 5⭐ and many thanks from my part! :)
July 7, 2021
Unprompted review
Wry pleased with my order
I am very pleased with my order that I received and the shakes I do with water are tasty and very filling as well
July 2, 2021
Great service and super quick delivery
Great service and super quick delivery. I had a query I needed help with and was impressed with the speedy response too. Before ordering from here I tried ordering from a brand directly (one of the brands that protein package stock) and had very poor service and after paying a message to say the item was unavailable (they did refund me) so although I felt forced to find an alternative supplier I’m now delighted I did so and will be using protein package in the future. Keep up the good work guys!
June 18, 2021
Unprompted review
Superb!
Excellent service and really went above and beyond in ensuring my package was redelivered again, having the courier service misplacing it originally.
Would strongly recommend to anyone and everyone!
June 17, 2021
Unprompted review
Best protein bars I've tried by far
June 15, 2021
Great Products and Service…
Great range of flavours that are difficult to get hold of in normal stores, so I use this site to stock up. Efficient delivery and arrived really quickly. Great efficient service and would recommend.
June 14, 2021
Unprompted review
Ordered from Protein Package a few…
Ordered from Protein Package a few times as I love the range of products they have. They've always had great customer service and rapid delivery times.
Would highly recommend!
June 10, 2021
Unprompted review
Avoid avoid . Charge 9.99 for a deliver service they can’t keep to
I’ve bought from many online companies in the past and do now and this is by far the worst company I’ve ever ordered from!! Mainly due to the fact they charged £9.99For a next day delivery service Which is fine if the products are actually delivered on time which they weren’t they were over two days late. After many times chasing where my order was with the online so called email support , they couldn’t really answer my questions or give me an update or a tracking number like every other company I’ve used have given me a tracking number and I’ve had updates to see when and where my parcels were. Not this company Therefore when I finally received my parcel today I asked for the £9.99 delivery charge I’ve paid a check to be refunded to which the customer support refused to do so and only offered me a measly £5 Which is Unacceptable and disgraceful Take my advice never use this company again and I will post it on all my social media sites as I don’t want other people getting ripped off also sharing this post to my friends of friends and social media following And I will be contacting trading standards due to the lack of professionalism and courtesy to resolve this issue a minor issue. Worse customer service and transparency
June 10, 2021
Unprompted review
Reply from Protein Package
Hello Zaheem,
Thank you for taking the time to leave us a review. We always strive to provide a 5-star experience for all customers and are deeply disappointed that you feel on this occasion we have not met our usual high standards.
The service selected was DPD Express (estimated at 1-2 full working days). As explicitly stated on our website and shipping information, due to unforeseen courier delays, the delivery can very rarely be outside the estimated delivery timeframe like on this shipment that arrived around 12 working hours past the estimate.
After looking over our email correspondence, as a show of goodwill, we offered to fully refund the difference between our cheapest standard shipping rate and the extra you paid for DPD Express (estimated at 1-2 full working days) along with some extra free products in future orders. This is the advised fair consumer resolution on many leading websites such as Which and The Money Saving Expert.
Furthermore, we also then provided the option of a full refund on both the shipping costs plus products if the order was required on a specific day and you wanted to cancel - no questions or strings attached.
On top of this, we offered the option of a credit on your account for the £9.99 full shipping charge and some free products in any next future order.
We replied to all queries promptly and tracking information would’ve been sent automatically upon the quick dispatch of the parcel from our warehouse. We would kindly advise checking email inboxes for this information. If we were informed before the delivery date (today) that you’d not received tracking, this could’ve been resent swiftly by the team for your reference.
As a family-run business, we’re fully transparent with all customers and have been throughout this whole process.
*We appreciate all feedback, however, after analysing the review, we would respectfully and kindly urge caution on making potentially misleading claims on public platforms such as review sites and social media channels.*
We’re more than happy to discuss this matter further if you wish via a method of your choice, I have included our details below.
Business Email: contact@proteinpackage.co.uk
Business Telephone: 01746762436
Many thanks,
George Greenhill
Protein Package Limited
10th June 2021
First time ordering
First time ordering, website is very easy to use and found a lot of products I never knew existed! Very excited to receive my first order!
May 12, 2021
Unprompted review
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